Iberostar Quetzal - All Inclusive

4.5 star property
Luxury resort on the beach, with 4 outdoor swimming pools
VIP Access

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Photo gallery for Iberostar Quetzal - All Inclusive

Aerial view
Aerial view
Premium bedding, down comforters, free minibar, in-room safe
Front of property - evening/night
Lobby
Reviews
8.6

Excellent

Popular amenities

  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Restaurant

Explore the area

Map
Playa del Carmen, QROO
  • Popular LocationQuinta Avenida6 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal6 min drive
  • Popular LocationXcaret Eco Theme Park13 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

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Room options

Premium Room, Poolside

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room (Promo)

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Last Room Available, Single

  • 377 sq ft
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

  • 409 sq ft
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Premium Room

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Premium Room, Poolside

7.5/10 Good
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

8/10 Very Good
  • 409 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite

  • 409 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room

7.1/10 Good
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Beach view
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Premium Room (Promo)

10/10 Exceptional
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

  • 377 sq ft
  • Sleeps 1
  • 1 King Bed

Last Room Available

  • 377 sq ft
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 King Bed

Premium Room (Near Beach)

10/10 Exceptional
  • 377 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

  • Sleeps 1
  • 2 Double Beds

Premium Room, Accessible

  • 377 sq ft
  • Sleeps 1
  • 2 Double Beds

Junior Suite, Oceanfront (Beach Access)

  • 409 sq ft
  • Beach view
  • Sleeps 1
  • 1 King Bed

Similar properties

About the neighborhood

Playa del Carmen

Located in Playacar, Iberostar Quetzal - All Inclusive is within 2 miles (3 km) of popular attractions such as Quinta Avenida and Playa del Carmen Maritime Terminal. This 350-room, 4.5-star resort welcomes business and leisure travelers with 4 outdoor pools, a full-service spa, and 8 restaurants.

What's nearby

  • Quinta Avenida - 6 min drive
  • Playa del Carmen Maritime Terminal - 6 min drive
  • Xplor Theme Park - 9 min drive
  • Playa del Carmen Main Beach - 11 min drive
  • Xcaret Eco Theme Park - 13 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 52-min drive, 37.3 mi/60.1 km.

Restaurants

  • Rosa Roja - 5 min walk
  • Blue Moon Beach Bar Sandos Select Club - 9 min walk
  • Starbucks - 7 min walk
  • Restaurante Miramare - 13 min walk
  • Restaurante Uxmal - 12 min walk

About this property

Iberostar Quetzal - All Inclusive

Luxury resort on the beach, with 4 outdoor swimming pools
Guests of Iberostar Quetzal - All Inclusive have access to a full-service spa, 4 outdoor pools, and a children's pool. You can take advantage of free valet parking if you drive. The front desk has multilingual staff on hand 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this all-inclusive resort include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and flat-screen TVs with satellite channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and ceiling fans are other standard amenities.
4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A beach bar

Restaurants on site

  • Beach Grill Uxmal
  • Bonsai Restaurant
  • La Gondola Restaurant
  • La Hacienda
  • Mare Nostrum Restaurant

Things to do

  • 4 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Tennis
  • Tennis lessons
  • Windsurfing
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 3 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa

More

  • 3 floors
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free stocked minibar
  • Limited room service

Outdoor space

  • Balcony

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out is available for a fee (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses eco-friendly cleaning products.
  • The property is professionally cleaned.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Iberostar Quetzal
Iberostar Quetzal All Inclusive
Iberostar Quetzal All Inclusive Playa del Carmen
Iberostar Quetzal Playa del Carmen
Quetzal Iberostar
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico
Iberostar Quetzal All Inclusive All-inclusive property
Iberostar Quetzal Inclusive i

Frequently asked questions

Is a free cancellation option available at Iberostar Quetzal - All Inclusive?

Iberostar Quetzal - All Inclusive offers free cancellation on certain room rates. If you'd like to learn more, take a look at the cancellation policy on Orbitz.

What's there to see near Iberostar Quetzal - All Inclusive?

This resort is situated in Playacar, just steps from Piste Cyclable sur Paseo Xaman-Ha. You'll also find Playa del Carmen Main Beach and Xplor Theme Park within a short drive.

Will I be able to park at Iberostar Quetzal - All Inclusive?

Yes, valet parking and self parking are offered for free at the resort. Bicycle parking is also available for guests.

Is there a spa available at Iberostar Quetzal - All Inclusive?

Spa Sensations is the resort's spa and services include Swedish massages, deep-tissue massages, hydrotherapy, and couples treatments.

Does Iberostar Quetzal - All Inclusive have a casino on the premises?

No, Iberostar Quetzal - All Inclusive doesn't have a casino.

Will I find an indoor pool at Iberostar Quetzal - All Inclusive?

No, this resort doesn't have an indoor pool; however, there are 4 outdoor pools.

Is Iberostar Quetzal - All Inclusive a good place to stay for couples?

This beachfront resort offers plenty of amenities for couples including a beach bar, 4 outdoor pools, and 8 restaurants.

Does Iberostar Quetzal - All Inclusive have a hot tub?

Yes, this resort has a spa tub.

Does Iberostar Quetzal - All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Iberostar Quetzal - All Inclusive has 8 restaurants, and serves free buffet breakfast.

Will Iberostar Quetzal - All Inclusive allow pets to stay for free?

No, pets aren't allowed at Iberostar Quetzal - All Inclusive.

Does Iberostar Quetzal - All Inclusive have connecting rooms?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

What is the closest airport to Iberostar Quetzal - All Inclusive?

The closest major airport to Iberostar Quetzal - All Inclusive is Cozumel Intl. Airport (CZM), which is 19.7 mi away (253 minutes by car).

Are there rooms with balconies that I can book at Iberostar Quetzal - All Inclusive?

Yes, every guestroom at Iberostar Quetzal - All Inclusive comes with a balcony with some featuring ocean or garden views.

Does Iberostar Quetzal - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Iberostar Quetzal - All Inclusive if you plan to say "I do" during your trip.

Iberostar Quetzal - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1001 reviews" "
Rating 8 - Good. 261 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Herbert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beach is absolutely perfect, staff are amazing, property and rooms were very clean, more food choices than you can imagine.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the amenities, the junglelike atmosphere with wildlife, the food and drink, and the amazing, friendly, helpful staff.
Stayed 6 nights in Feb 2024

10/10 Excellent

Maria Elisa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful jungle environment. Peacocks on the grounds and monkeys in the trees. The restaurants, especially the buffets were amazing. The staff were kind and hospitable. Loved my time and will definitely return.
Stayed 5 nights in Feb 2024

4/10 Poor

Brent

Disliked: Cleanliness, staff & service, property conditions & facilities
They do not have enough beach chairs. Half of the beach is RENTAL CHAIRS for 63 usd! Per person! This is unacceptable! There is 100 empty chairs while everyone fights for an available seat. I have never been to a resort that makes you battle for a seat. They upcharge you at every turn they can. Very vampiric business tactics. The room was not properly cleaned and had old food left in the fridge. Staff at the night bar left early and laughed as they walked past. The beach bar is overwhelming busy yet they will not staff it appropriately. The rooms are very dated, with only 2 available receptacles (after unplugging the tv and lamp). The resort itself is beautiful, but it is sullied by poor management, fake promises and its severe over crowding. Truly disappointed.

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More choice of evening dining and more lunch places.
Stayed 4 nights in Feb 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff was great. My suggestions - screen doors on the sliding glass doors so we can leave the window open to listen to the ocean without letting critters or bugs in. Also, a real coffee pot in the room so that we can make decent coffee without walking all the way to the restaurant. The little coffee makers in the room are not very good.
Stayed 8 nights in Jan 2024

10/10 Excellent

Carlos David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amazing, a great place with everything you need
Stayed 5 nights in Jan 2024

6/10 Okay

Boris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Dave

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024