Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
Adults-only luxury on the beach

Choose dates to view prices

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, cabanas (surcharge), pool umbrellas
Aerial view
Premium bedding, pillowtop beds, free minibar, in-room safe
7 restaurants, breakfast, lunch, dinner served; Fusion cuisine
3 outdoor pools, cabanas (surcharge), pool umbrellas
Reviews
8.8

Excellent

Popular amenities

  • Hot TubHot TubHot Tub
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Popular LocationQuinta Avenida2 min walk
  • Popular LocationMamitas Beach3 min walk
  • Popular LocationPlaya del Carmen Main Beach5 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)49 min drive

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Room options

Presidential Suite, 1 King Bed

  • 1959 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite - 1 King Bed

  • 1331 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed - Mobility Accessible W/Roll-In Shower

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View - 1 King Bed

9.1/10 Wonderful
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Oceanfront Walk-Out - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

One-Bedroom Suite Oceanfront - 1 King Bed

  • 1331 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 1 King Bed

9.1/10 Wonderful
  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Pool View - 1 King Bed

  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Up - 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Garden View - 2 Double Beds - Mobility Accessible W/Roll-In Shower

  • 653 sq ft
  • Sleeps 3
  • 2 Double Beds

Junior Suite Garden View - 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite, 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Junior Suite Oceanfront - 1 King Bed

  • 653 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed

8.4/10 Very Good
  • 653 sq ft
  • Sleeps 2
  • 1 King Bed

Junior Suite Ocean View - 2 Double Beds

  • 653 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

Junior Suite Pool View - 2 Double Beds

  • 653 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

About the neighborhood

Playa del Carmen

Located in Downtown Playa del Carmen, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is next to popular attractions like Quinta Avenida and Playa del Carmen Main Beach. This 524-room, 4.5-star property has 3 outdoor pools along with indoor private spa tubs and a full-service spa.

What's nearby

  • Quinta Avenida - 2 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 16 min walk
  • Xcaret Eco Theme Park - 14 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 50-min drive, 34.9 mi/56.1 km.

Restaurants

  • Bloody Mary Food Drinks & Rock - 2 min walk
  • Lobby Bar - 1 min walk
  • La Parrilla Playa - 2 min walk
  • Señor Frogs - 2 min walk
  • Los Aguachiles - 2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only luxury on the beach
Guests of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have access to a full-service spa, 3 outdoor pools, and a gym. If you decide to drive, there's free valet parking. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, concierge services, and dry cleaning/laundry. Other amenities at this adults-only property include a sauna, free WiFi in public areas, and a spa tub.
Guests can expect to find free WiFi and LED TVs with satellite channels. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include indoor private spa tubs, free minibar items, and balconies.
3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 4 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Lifeguards
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Reception hall
  • Renovated entire property - December 2019
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available
  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
  • Check-in: 3 PM—-11:30 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system and eco-friendly cleaning products.
  • Onsite parties or group events are strictly prohibited.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Frequently asked questions

Are there all-inclusive options at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive resort and rates come with all meals. Activities include tennis, volleyball, and live performances.

How much does it cost to stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort on Jun 1, 2024 start from $458.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort provides free cancellation on select room rates. For additional details, take a look at the cancellation policy on Orbitz.

What can I see within easy reach of Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

This property is situated in Downtown Playa del Carmen, just steps from Playa del Carmen Main Beach and Quinta Avenida, and within a short walk of Mamitas Beach. You'll also find Playa del Carmen Maritime Terminal and Playacar Golf Club within a short drive.

Is parking available on site at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, valet parking and self parking are offered for free at the all-inclusive property. Accessible parking and bicycle parking are also available.

Is there a spa at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Innan is the property's spa and services include hot stone massages, Thai massages, body wraps, and reflexology.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort feature a casino on the premises?

No, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort doesn't have a casino.

Is there an indoor pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools and a spa tub.

Is Hilton Playa del Carmen, an All-Inclusive Adult Only Resort a good place to stay for couples?

This adults-only all-inclusive property offers many amenities for couples, including in-room massages as well as 3 outdoor pools and 3 poolside bars.

Are there hot tubs at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, all guestrooms at this all-inclusive property have private indoor spa tubs.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have a restaurant with a breakfast menu?

Yes, Hilton Playa del Carmen, an All-Inclusive Adult Only Resort has 7 restaurants, and serves breakfast for a surcharge.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort allow pets to stay free of charge?

No, pets aren't allowed at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort though service animals are welcome.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort have connecting rooms?

No, there aren't connecting guestrooms at this all-inclusive property.

What is the closest airport to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

The closest major airport to Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is Cozumel Intl. Airport (CZM), which is 21.4 mi away (254 minutes by car).

Are there rooms with balconies that I can book at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort?

Yes, every guestroom at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort comes with a balcony with some featuring ocean or garden views.

Does Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 759 out of 1175 reviews" "
Rating 8 - Good. 234 out of 1175 reviews" "
Rating 6 - Okay. 92 out of 1175 reviews" "
Rating 4 - Poor. 52 out of 1175 reviews" "
Rating 2 - Terrible. 38 out of 1175 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its was Excellent
Stayed 4 nights in Feb 2024

10/10 Excellent

Ignacio

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Rimoun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been to the Cancun area many times and this was one of our best trips. The food was exceptional for an all inclusive. Service, layout and amenities were great. Loved the entertainment; opening band at 7:30 every night, followed by a show, then more music till 11. My only con was they stop serving drinks at 11 and the whole place pretty much shuts down. However we preferred the Playa Del Carmen nightlife; live music, clubs, dancing, bars, shopping and general fun walking around.
Stayed 4 nights in Feb 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Property is beautiful and location is perfect. Was disappointed that "All-inclusive" ended up meaning "as long as we have it in stock". This should never be the case when spending $1,000/night for ALL-inclusive. Food was very good, other than the Asian-fusion restaurant. Once again, was charged extra for an undercooked (then overcooked after sending back) steak and mediocre lobster and one of the restaurants on property wasn't even included in the all-inclusive price...what's the point?!? Overall a fantastic stay and would definitely recommend it to anyone considering Playa.
Stayed 4 nights in Feb 2024

10/10 Excellent

Tina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Everyone was kind and helpful. Servers remembered our names and preferences. Miguel Acros and so many others were outstanding. Beautiful property in a great location!
Stayed 6 nights in Feb 2024

8/10 Good

Behrooz

Liked: Cleanliness
Disliked: Staff & service
The food was not great, it was mediocre and was basically the same at all the restaurants although menus were titled and advertised differently at the different restaurants.The beach was fantastic. The location was great. Property was old and needs to be updated. Our room was fine and the air conditioning worked well. The spa massage was excellent and worth it. There is no food of any kind ( no chips,salsa, nachos or any appetizers in pool and beach areas which is a definite negative). In fact there was no nachos in any of the property restaurants.
Stayed 6 nights in Feb 2024

8/10 Good

Linda

Stayed 10 nights in Feb 2024

10/10 Excellent

Rosie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for vacation
Stayed 6 nights in Feb 2024

2/10 Terrible

Darrell

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service was terrible! We were COMPLETELY discriminated against throughout my stay. Never offered drinks at check in, ignored, and stared at. Everyone on the staff team was rude and dismissive! NEVER staying there or recommending this place!
Stayed 2 nights in Feb 2024

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went for our honeymoon!! We had a great time food and drinks were great as well as the service!! Definitely recommend!!
Stayed 6 nights in Jan 2024