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Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Luxury aparthotel on the beach, with 2 outdoor swimming pools

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Free minibar, in-room safe, blackout drapes, iron/ironing board
6 restaurants, breakfast, lunch, dinner served; international cuisine
Free minibar, in-room safe, blackout drapes, iron/ironing board
6 restaurants, breakfast, lunch, dinner served; international cuisine
6 restaurants, breakfast, lunch, dinner served; international cuisine
Reviews
7.8

Good

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Outdoor SpaceOutdoor SpaceOutdoor Space

Explore the area

Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Popular LocationTres Rios Ecopark1 min walk
  • Popular LocationEl Camaleón Mayakoba Golf Course10 min drive
  • Popular LocationMaroma Beach12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)42 min drive

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Room options

View all photos for Junior Suite Mangrove View With Balcony

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Mangrove View With Balcony

8.1/10 Very Good
  • 645 sq ft
  • 1 bathroom
  • Sleeps 4

View all photos for Junior Suite Capacity 3

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Capacity 3

  • Sleeps 4

View all photos for Junior Suite Capacity 1

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Capacity 1

  • Sleeps 4

View all photos for Junior Suite Capacity 4

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Capacity 4

  • Sleeps 4

View all photos for Junior Suite Capacity 2

Free minibar, in-room safe, blackout drapes, iron/ironing board

Junior Suite Capacity 2

  • Sleeps 4

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Exterior
Occidental at Xcaret Destination - All Inclusive
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All inclusive
8.2 out of 10, Very Good, (3305)
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per night
$810 total
includes taxes & fees
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Occidental at Xcaret Destination - All Inclusive

About the neighborhood

Playa del Carmen

Located in Riviera Maya, this aparthotel is within a 15-minute drive of popular attractions such as Gran Coyote Golf and Maroma Beach. This 257-room, 4.5-star aparthotel has 2 outdoor pools along with a private beach and a full-service spa.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Tres Rios Ecopark - 1 min walk
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Gran Coyote Golf - 11 min drive
  • Maroma Beach - 12 min drive
  • Quinta Avenida - 16 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 42-min drive, 28.3 mi/45.5 km.

Restaurants

  • Jaal-Ha - 12 min drive
  • El Charro - 11 min drive
  • Black & White - 11 min drive
  • Bar Columpios - 12 min drive
  • Beach Bar - 12 min drive

About this property

Entire place

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive

Luxury aparthotel on the beach, with 2 outdoor swimming pools
This aparthotel features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with a free theme park shuttle. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. Other amenities at this all-inclusive aparthotel include a children's pool, a gym, and a sauna.
The apartment has an array of amenities, including free minibar items, a furnished balcony, and an iPod dock. A flat-screen TV comes with satellite channels and a DVD player, and guests can stay connected with free WiFi. The bathroom offers hair dryers, free toiletries, and bathrobes. Other standard amenities include a sofa bed, a coffee maker, and a safe.
A private beach and complimentary bicycles are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments, and manicures and pedicures. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Facials
  • Full-service spa
  • Hot stone massages
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 poolside bars
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free stocked minibar
  • Room service (24 hours)

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • 1 bathroom
  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels
  • iPod dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball on site
  • Beach yoga on site
  • Billiards/pool table on site
  • Children's pool on site
  • Ecotours on site
  • Free bicycle rentals on site
  • Free children's club on site
  • Gym on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Mini golf on site
  • Segway rentals/tours on site
  • Snorkeling on site
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 257 units
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Ballroom
  • Connecting units available
  • Ecotours
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11 AM
  • Minimum check-in age: 21
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • Contactless check-in and contactless check-out are available.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive

Frequently asked questions

Will I find all-inclusive options at this aparthotel?

This aparthotel is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, kayaking, and mini golf.

How much does it cost to stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive on Jun 23, 2024 start from $229.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at this aparthotel?

This aparthotel provides free cancellation on some room rates. To learn more, take a look at the cancellation policy on our site.

What's there to see within easy reach of this aparthotel?

This aparthotel is situated in Riviera Maya, just steps from Tres Rios Ecopark. You'll also find Maroma Beach and El Camaleón Mayakoba Golf Course within a short drive.

Is parking available on site at this aparthotel?

Yes, self parking is offered for free at the aparthotel.

Is there a spa available at this aparthotel?

Ya Ax Che is the aparthotel's spa and services include hot stone massages, reflexology, and aromatherapy.

Is this aparthotel adjacent to a casino?

No, this aparthotel is not connected to a casino.

Will I find an indoor pool at this aparthotel?

No, this aparthotel doesn't have an indoor pool; however, there are 2 outdoor pools and a spa tub.

What will couples enjoy most about a stay at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

There are plenty of amenities for couples at this aparthotel, including a private beach, a beach bar, and 2 outdoor pools.

Does Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive have a hot tub?

Yes, this aparthotel has a spa tub.

Does this aparthotel provide breakfast?

Yes, this aparthotel has 6 restaurants, and serves free buffet breakfast each morning.

Will this aparthotel allow pets to stay free of charge?

No, pets aren't allowed at this aparthotel.

Does this aparthotel have connecting rooms?

Yes, this aparthotel features connecting guestrooms to accommodate your group or family vacation.

How far is the airport from this aparthotel?

The closest major airport to this aparthotel is Cozumel Intl. Airport (CZM), which is 29.8 mi away (268 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 28.3 mi away (42-minute drive).

Can I book a room with a balcony at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive?

Yes, every apartment at Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive comes with a furnished balcony with some featuring canal or garden views.

Does this aparthotel have a wedding venue?

Take advantage of the wedding venue at this aparthotel if you plan to say "I do" during your trip.

Hacienda Tres Rios Resort Spa & Nature Park – All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 287 out of 696 reviews" "
Rating 8 - Good. 190 out of 696 reviews" "
Rating 6 - Okay. 88 out of 696 reviews" "
Rating 4 - Poor. 70 out of 696 reviews" "
Rating 2 - Terrible. 61 out of 696 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dean

Traveled with family
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Stayed 7 nights in Feb 2024

10/10 Excellent

Debbie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Stayed 8 nights in Feb 2024

8/10 Good

Doug

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Stayed 6 nights in Jan 2024

2/10 Terrible

Bertolda

Traveled with partner
Disliked: Amenities, property conditions & facilities
I will not return to this place worse food I ever have in México!!!
Stayed 6 nights in Oct 2023

4/10 Poor

Nicole

Traveled with group, Traveled with partner
Disliked: Amenities, property conditions & facilities
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Stayed 7 nights in Sep 2023

4/10 Poor

Christian, Murray

Stayed 6 nights in Sep 2023

10/10 Excellent

Anjani

Traveled with family
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Stayed 4 nights in Aug 2023

4/10 Poor

bret

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos Angel

Stayed 4 nights in Jul 2023