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Grand Sunset Princess - All Inclusive

4.5 star property
Luxury property on the beach, with 12 outdoor swimming pools

Choose dates to view prices

Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Aerial view
Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes
Porch
Lobby
Reviews
8.0

Very good

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco13 min walk
  • Popular LocationGran Coyote Golf7 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course8 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)51 min drive

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Room options

View all photos for Super Saver

Super Saver | Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 512 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

8.5/10 Very Good
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View | Free minibar, in-room safe, desk, blackout drapes

Deluxe Suite, Garden View

7.4/10 Good
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

  • 640 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

  • 635 sq ft
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzis)

7.3/10 Good
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite with Jacuzzi and Outdoor Shower

8.1/10 Very Good
  • 640 sq ft
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Located within a leisurely stroll of Playa Xcalacoco, Grand Sunset Princess - All Inclusive is within a few miles (5 km) of Gran Coyote Golf. This 672-room, 4.5-star property has 12 outdoor pools along with a full-service spa and a water park.

What's nearby

  • Playa Xcalacoco - 13 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Quinta Avenida - 13 min drive
  • Playa del Carmen Main Beach - 26 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 51-min drive, 33.1 mi/53.2 km.

Restaurants

  • Alberca - Pool - 2 min walk
  • Amaranto - 15 min walk
  • The Fives Plaza - 19 min walk
  • Snack Riviera - 2 min walk
  • 5th Avenue - 9 min walk

About this property

Grand Sunset Princess - All Inclusive

Luxury property on the beach, with 12 outdoor swimming pools
Grand Sunset Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can take advantage of free parking, along with a free beach shuttle. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this all-inclusive property include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms have hair dryers and free toiletries. Free minibar items, balconies, and sitting areas are other standard amenities. Change of towels is available on request.
2 outdoor tennis courts and a water park (surcharge) are featured at the property. 12 outdoor swimming pools and 4 spa tubs are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Naranja
  • La Hacienda
  • La Vaqueria
  • Le Fleur
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour gym
  • Arcade/game room
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Full-service spa
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • TV in common areas
  • Water park

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Indoor pool
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Reception hall
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • One child 2 years old or younger stays free when using existing bedding
  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: MXN 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Frequently asked questions

Will I find all-inclusive options at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive is an all-inclusive resort and rates come with all meals.

How much does it cost to stay at Grand Sunset Princess - All Inclusive?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Grand Sunset Princess - All Inclusive on May 31, 2024 start from $227.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Sunset Princess - All Inclusive?

Grand Sunset Princess - All Inclusive provides free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

What can I see around Grand Sunset Princess - All Inclusive?

This property is located in Playa del Carmen within a short 13-minute walk of Playa Xcalacoco. You'll also find El Camaleón Mayakoba Golf Course and Tres Rios Ecopark within a short drive.

Is there parking available at Grand Sunset Princess - All Inclusive?

Yes, self parking is offered for free at the all-inclusive property. Accessible parking is also available for guests.

Is a spa located at Grand Sunset Princess - All Inclusive?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and body wraps.

Does Grand Sunset Princess - All Inclusive include a casino at the property?

No, Grand Sunset Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Sunset Princess - All Inclusive?

Yes, this property has an indoor pool as well as 12 outdoor pools and 4 spa tubs. Guests have pool access between 8:00 AM and 8:00 PM.

What amenities will couples enjoy at Grand Sunset Princess - All Inclusive?

This beachfront all-inclusive property offers plenty of amenities for couples including 2 beach bars, 12 outdoor pools, and 9 restaurants.

Are there hot tubs at Grand Sunset Princess - All Inclusive?

Yes, this all-inclusive property has 4 spa tubs.

Does Grand Sunset Princess - All Inclusive have a restaurant with a breakfast menu?

Yes, Grand Sunset Princess - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Grand Sunset Princess - All Inclusive allow pets to stay free of charge?

No, pets and service animals aren't allowed at Grand Sunset Princess - All Inclusive.

Does Grand Sunset Princess - All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

How close is the airport from Grand Sunset Princess - All Inclusive?

The closest major airport to Grand Sunset Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 26.4 mi away (280 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.5 mi away.

Are there rooms with balconies at Grand Sunset Princess - All Inclusive?

Yes, every guestroom at Grand Sunset Princess - All Inclusive comes with a balcony with some featuring garden or pool views.

Does Grand Sunset Princess - All Inclusive have a wedding venue?

Take advantage of the wedding venue at Grand Sunset Princess - All Inclusive if you plan to say "I do" during your trip.

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 930 out of 2054 reviews" "
Rating 8 - Good. 545 out of 2054 reviews" "
Rating 6 - Okay. 333 out of 2054 reviews" "
Rating 4 - Poor. 116 out of 2054 reviews" "
Rating 2 - Terrible. 130 out of 2054 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 4 nights in May 2024

8/10 Good

Anabel

Stayed 5 nights in Apr 2024

10/10 Excellent

Arteshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very beautiful and clean in my opinion. I stayed solo. The room was clean and spacious. I had the view of the swim pool area. I love the property. Once you figure your way around you will know where everything is. The beach is beautiful that was the best part for me. The food was good buffet and at the restaurant. I ordered room service once and the food came early than expected. Check in and check out process was a breeze. I would recommend this resort to anyone for a relaxing vacation. I def felt safe at night as well. The hospitality was excellent. Thank you everyone at the property as well.
Stayed 3 nights in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
All the grounds are beautiful. Entertainment options were excellent. All the staff in the restaurants and the entertainment staff were excellent.
Stayed 8 nights in Apr 2024

10/10 Excellent

Leszek

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the grand sunset princess and I want to come back!! So clean, constantly cleaning, scrubbing walkways and pool areas. The staff were so kind, spa was amazing we got some awesome massages and the free hour of hydrotherapy with a massage was a lovely compliment. The beach was nice, plenty of room. Plenty of beach chairs by the pools and beach. I saw some negative reviews before I came here and honestly those people were just looking for something to complain about. The food by the pool was awesome, we ate tacos poolside every day lol. Large property lots to walk but there were so many statues and animals to look at the walks were one of my favorite parts. They had little shuttles and bus stops if it’s too much so it’s very accessible and inclusive. Poolside bars were amazing, if you find Arron you are in for a treat he is the best and makes the best drinks, give him an extra couple bucks if you’ve read this review !!! The staff were all so kind and silly too they were joking around and making us all smile every day. They had some entertainment but honestly it was catered more to families and small children. It would be a bit better if they made some adjustments to entertainment and did some extra stuff for adults but it was fine. There was a disco every night that opened at 10:30-1am and a sports bar which stayed open way passed that. The sports bar has late night snacks if you get hungry! Love love loved it here, I will be back one day!!! Xoxo love you grand sunset.

6/10 Okay

james

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I liked the facility overall however what I didn’t like was not enough elevators for someone like me being disabled and trouble walking up steps. There is a lot of walking and then maybe one elevator in middle of building then still you still have long walk to your room. They need to update the facility with elevators at the end and entrance to each building plus keep the one in the middle. I was in building 3 so I imagine all the units are the same.
Stayed 5 nights in Apr 2024

8/10 Good

Olga

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large property. Lots of dining options and evening entertainment. Places to relax during the day besides the beach.
Stayed 6 nights in Apr 2024

8/10 Good

Erickberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the amount of pools they have,And the entertainments on the pools.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
American people complain way too much. Before traveling to this resort I got overwhelmed by the reviews stating the lack of staff at the hotel, and other ridiculous opinions. The food was not bad at all, you get what you pay for, and this hotel is pretty affordable, you have to consider the amount of money you’re paying for so much. Staff everywhere at the hotel, yes it is a huge resort but I’m pretty sure if it was small people would complain as well. Not easy to make everyone happy. In conclusion, it is a great hotel, very nice staff, clean and nice rooms. We had a great relaxing time.
Stayed 5 nights in Mar 2024

10/10 Excellent

Dan

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly. Dealt immediately with an issue with our neighbor smoking on her balcony
Stayed 3 nights in Mar 2024