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Grand Riviera Princess - All Inclusive

4.5 star property
Luxury hotel on the beach, with 12 outdoor swimming pools
VIP Access

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Photo gallery for Grand Riviera Princess - All Inclusive

Table tennis, music library
View from property
Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes
9 restaurants, breakfast, lunch, dinner served; international cuisine
Reception
Reviews
8.0

Very good

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast includedBreakfast includedBreakfast included
  • Pool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Popular LocationPlaya Xcalacoco5 min drive
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationEl Camaleón Mayakoba Golf Course7 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)46 min drive

Room options

View all photos for Suite With Jacuzzi and Outdoor Shower

Suite With Jacuzzi and Outdoor Shower | Free minibar, in-room safe, desk, blackout drapes

Suite With Jacuzzi and Outdoor Shower

9.1/10 Wonderful
  • 700 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

Free minibar, in-room safe, desk, blackout drapes

Super Saver

  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Children's theme room

Family Room

7.7/10 Good
  • 635 sq ft
  • Sleeps 5

View all photos for Family Club Room - Pool Access, Pool View

Family Club Room - Pool Access, Pool View | View from room

Family Club Room - Pool Access, Pool View

8.3/10 Very Good
  • 640 sq ft
  • Sleeps 5

View all photos for Deluxe Room, Pool Access (Pool View)

Deluxe Room, Pool Access (Pool View) | Free minibar, in-room safe, desk, blackout drapes

Deluxe Room, Pool Access (Pool View)

7.7/10 Good
  • 597 sq ft
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzies)

Suite (with 2 Jacuzzies) | Free minibar, in-room safe, desk, blackout drapes

Suite (with 2 Jacuzzies)

7.3/10 Good
  • 640 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room, Garden View

View from room

Deluxe Room, Garden View

8.1/10 Very Good
  • 597 sq ft
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

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About the neighborhood

Playa del Carmen

Located within a mile (2 km) of Playa Xcalacoco, Grand Riviera Princess - All Inclusive is within 3 miles (5 km) of El Camaleón Mayakoba Golf Course. This 674-room, 4.5-star hotel has 12 outdoor pools along with a full-service spa and a water park.

What's nearby

  • Playa Xcalacoco - 5 min drive
  • Gran Coyote Golf - 6 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Quinta Avenida - 12 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • The nearest major airport is Cancun Intl. Airport (CUN): 47-min drive, 31.2 mi/50.3 km.

Restaurants

  • Alberca - Pool - 12 min walk
  • Amaranto - 19 min walk
  • The Fives Plaza - 3 min drive
  • Snack Riviera - 12 min walk
  • 5th Avenue - 13 min walk

About this property

Grand Riviera Princess - All Inclusive

Luxury hotel on the beach, with 12 outdoor swimming pools
Grand Riviera Princess - All Inclusive features a full-service spa, 12 outdoor pools, and a water park. You can put free parking to good use if you drive. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this all-inclusive hotel include a nightclub, an indoor pool, and a children's pool.
Guests can expect to find free WiFi. Bathrooms offer hair dryers and free toiletries. Free minibar items, balconies, and sitting areas are other standard amenities. Change of towels is available on request.
6 outdoor tennis courts, a health club, and a water park (surcharge) are featured at the hotel. 12 outdoor swimming pools are on site along with an indoor pool. In addition to a children's pool, other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Buffet Verde
  • La Fondue
  • La Hacienda
  • La Vaquería
  • Mamma Mia

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Indoor pool
  • Kayaking
  • Music library
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Family friendly

  • 12 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • 5,425 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Built in 2007
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

Outdoor space

  • Balcony

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system and a first aid kit
  • Check-in: 3 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses eco-friendly cleaning products.
  • Onsite safety features include a smoke detector, a security system, and a first aid kit.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Nearby construction work may cause some noise disturbance.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Grand Riviera Princess All Suites All Inclusive Playa del Carmen
Riviera Princess Suites Inclu

Frequently asked questions

Are there all-inclusive rates at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include soccer, tennis, and volleyball.

How much does it cost to stay at Grand Riviera Princess - All Inclusive?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Grand Riviera Princess - All Inclusive on May 31, 2024 start from $227.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Grand Riviera Princess - All Inclusive?

Grand Riviera Princess - All Inclusive offers free cancellation on select room rates. If you'd like to learn more, look at the cancellation policy on Orbitz.

What's there to do near Grand Riviera Princess - All Inclusive?

This hotel is located in Playa del Carmen, close to Playa del Carmen Main Beach, El Camaleón Mayakoba Golf Course, and Tres Rios Ecopark. You'll also find Gran Coyote Golf and Playa Xcalacoco within a short drive.

Is there parking available at Grand Riviera Princess - All Inclusive?

Yes, uncovered self parking is offered for free at the hotel. Accessible parking is also available for guests.

Is there a spa available at Grand Riviera Princess - All Inclusive?

There is a full-service spa available for guests to enjoy and services include Swedish massages, hot stone massages, aromatherapy, and hydrotherapy.

Does Grand Riviera Princess - All Inclusive feature a casino?

No, Grand Riviera Princess - All Inclusive doesn't have a casino.

Is there an indoor pool at Grand Riviera Princess - All Inclusive?

Yes, this hotel has an indoor pool as well as 12 outdoor pools and a spa tub. Guests have pool access between 8:00 AM and 8:00 PM.

What do couples enjoy most about Grand Riviera Princess - All Inclusive?

This beachfront hotel offers plenty of amenities for couples including 2 beach bars, 12 outdoor pools, and 9 restaurants.

Does Grand Riviera Princess - All Inclusive have a hot tub?

Yes, this hotel has a spa tub.

Does Grand Riviera Princess - All Inclusive have a restaurant that serves breakfast?

Yes, Grand Riviera Princess - All Inclusive has 9 restaurants, and serves free buffet breakfast each morning.

Does Grand Riviera Princess - All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Grand Riviera Princess - All Inclusive.

Are there connecting rooms at Grand Riviera Princess - All Inclusive?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

How far is the airport from Grand Riviera Princess - All Inclusive?

The closest major airport to Grand Riviera Princess - All Inclusive is Cozumel Intl. Airport (CZM), which is 25.6 mi away (263 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is around 27.4 mi away.

Can I book a room with a balcony at Grand Riviera Princess - All Inclusive?

Yes, every guestroom at Grand Riviera Princess - All Inclusive comes with a balcony with some featuring garden or pool views.

Does Grand Riviera Princess - All Inclusive have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Grand Riviera Princess - All Inclusive.

Grand Riviera Princess - All Inclusive Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 1191 out of 2681 reviews" "
Rating 8 - Good. 696 out of 2681 reviews" "
Rating 6 - Okay. 374 out of 2681 reviews" "
Rating 4 - Poor. 213 out of 2681 reviews" "
Rating 2 - Terrible. 207 out of 2681 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

July

Liked: Property conditions & facilities
Hotel rooms needs to be upgraded Bars near the pool and the beach needs more staff so people doesn’t wait for a long time to get a drink. Fruit at the buffet did not taste fresh.
Stayed 3 nights in May 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience. Great hospitality !!!
Stayed 4 nights in May 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

8/10 Good

Lisa Yvette

Traveled with family
Liked: Staff & service, property conditions & facilities
Would have liked more consistency with cleaning our room.
Stayed 6 nights in Apr 2024

4/10 Poor

Glenn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Will never gi back
Stayed 4 nights in Apr 2024

10/10 Excellent

Elyza

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. The staff were extremely respectful and helpful during our stay. The only downside is that the restaurants were completely booked giving us just the buffet and one restaurant our last night as an option, guest should be able to reserve in advance.
Stayed 3 nights in Mar 2024

4/10 Poor

Carlo

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was not smooth. Although we have teenage kids, not young ones, they routed us to the family club, which is not the usual check-in area. It was difficult to find, and the staff explained nothing about the resort. They just handed us a map and that was it. We asked them about making a dinner reservation, and the guy walked us through the website reservation and confirmed it, but then a day later, the reservation disappeared from our list. We had to then go to concierge to ask for help but was not well received. After an hour of argument, the 3rd person we had to talk to finally gave us a reservation. The restaurant food Miso Thai, turned out to be horrible food. It is nothing like Thai food. Do not waste your time. La Fleur was decent. The Mexican restaurant was also horrible. How could they make bad Mexican food in Mexico?! Back to the lodgings, I don't know if it is because our room was in the family club, which we didn't want or need to be in, the rooms are in bad shape. Everything is old and breaking down. I wouldn't stay there again.
Stayed 5 nights in Mar 2024

10/10 Excellent

Oscar

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The transportation is expensive.
Stayed 6 nights in Mar 2024

8/10 Good

Renee Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful gardens. To many people and kids. To crowded. Had to wait in line for drinks and buffet
Stayed 14 nights in Feb 2024

8/10 Good

Chad

Traveled with partner
Liked: Cleanliness, staff & service
Property was nice but the beds were way too hot and the AC did not cool the room enough to counter the hot mattresses. Also we could not get any reservations at the restaurants. The one positive is that you can hop on a shuttle and be in playa del Carmen in 15 minutes
Stayed 5 nights in Feb 2024