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Fairmont Mayakoba

5.0 star property
Luxury hotel on the beach, with 5 outdoor swimming pools

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Photo gallery for Fairmont Mayakoba

5 outdoor pools, pool umbrellas, sun loungers
Aerial view
Couples treatment rooms, sauna, steam room, body treatments
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
8 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Reviews
9.2

Wonderful

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • Pool
  • Spa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Ctra Federal Cancun - Playa Del Carmen, K, Playa del Carmen, QROO, 77710
  • Popular LocationEl Camaleón Mayakoba Golf Course2 min walk
  • Popular LocationGran Coyote Golf6 min drive
  • Popular LocationTres Rios Ecopark9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)35 min drive

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Room options

View all photos for Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Beach Area Casita Suite, 1 King Bed, Private Pool, Canal View

  • 1108 sq ft
  • Canal view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Casita, Room, 2 Queen Beds, Canal View, Beachside

Casita, Room, 2 Queen Beds, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Room, 2 Queen Beds, Canal View, Beachside

  • 506 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking

65-inch LED TV with satellite channels, TV, toys

Fairmont, Room, 1 King Bed, Non Smoking

9.5/10 Exceptional
  • 441 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking

9.4/10 Wonderful
  • 441 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Deluxe Room, 1 King Bed, Non Smoking

Casita, Deluxe Room, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Deluxe Room, 1 King Bed, Non Smoking

10/10 Exceptional
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Deluxe Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Deluxe Room, 2 Queen Beds, Non Smoking

9.7/10 Exceptional
  • 484 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Casita, Signature Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 1 King Bed, Non Smoking

9.6/10 Exceptional
  • 484 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Casita, Signature Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Signature Room, 2 Queen Beds, Non Smoking

8.9/10 Excellent
  • 506 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking, Beachfront

Premium Suite, 1 King Bed, Non Smoking, Beachfront | Living room | 65-inch LED TV with satellite channels, TV, toys

Premium Suite, 1 King Bed, Non Smoking, Beachfront

  • 1075 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Suite, 1 King Bed, Non Smoking, Beachfront

Casita, Suite, 1 King Bed, Non Smoking, Beachfront | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Suite, 1 King Bed, Non Smoking, Beachfront

  • 957 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Casita Signature, Suite, 2 Queen Beds

Casita Signature, Suite, 2 Queen Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita Signature, Suite, 2 Queen Beds

  • 504 sq ft
  • Canal view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita Signature, Suite, 1 King Bed with Sofa bed, Non Smoking, Canal View

  • 914 sq ft
  • Canal view
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 2 Queen Beds, Non Smoking, Resort View

  • 480 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Non Smoking, Resort View

Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Fairmont, Room, 1 King Bed, Non Smoking, Resort View

  • 436 sq ft
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Bambu Suite, 1 King Bed, Private Pool, Resort View

Bambu Suite, 1 King Bed, Private Pool, Resort View | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Bambu Suite, 1 King Bed, Private Pool, Resort View

  • 1851 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Casita, Room, 1 King Bed, Canal View, Beachside

Casita, Room, 1 King Bed, Canal View, Beachside | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Casita, Room, 1 King Bed, Canal View, Beachside

  • 462 sq ft
  • Canal view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Camaleon)

Presidential Suite, 1 King Bed (Camaleon) | Terrace/patio

Presidential Suite, 1 King Bed (Camaleon)

  • 2206 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed (Tortuga)

Presidential Suite, 1 King Bed (Tortuga) | Living room | 65-inch LED TV with satellite channels, TV, toys

Presidential Suite, 1 King Bed (Tortuga)

  • 2131 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Coral)

Suite, 1 King Bed, Non Smoking (Coral) | Terrace/patio

Suite, 1 King Bed, Non Smoking (Coral)

  • 1496 sq ft
  • Canal view
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Playa del Carmen

Fairmont Mayakoba places you next to El Camaleón Mayakoba Golf Course and within a 3 miles (5 km) of Gran Coyote Golf. This 401-room, 5-star hotel welcomes business and leisure travelers with 5 outdoor pools, a golf course, and a full-service spa.

What's nearby

  • El Camaleón Mayakoba Golf Course - 2 min walk
  • Gran Coyote Golf - 6 min drive
  • Playa Xcalacoco - 9 min drive
  • Tres Rios Ecopark - 9 min drive
  • Maroma Beach - 14 min drive

Getting around

  • The preferred airport is Cancun Intl. Airport (CUN): 35-min drive, 29.4 mi/47.3 km.

Restaurants

  • Restaurante Hacienda - 9 min drive
  • Hix Bar & Lobby Lounge
  • Las Brisas Restaurant & Lounge Bar - 4 min drive
  • La Laguna Restaurant & Lounge - 2 min drive
  • Buffet Riviera - 9 min drive

About this property

Fairmont Mayakoba

Luxury hotel on the beach, with 5 outdoor swimming pools
Fairmont Mayakoba features a golf course, a full-service spa, and 5 outdoor pools. Free valet and self parking are available, or if you're not driving, take the airport shuttle (available 24 hours) for USD 256 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, securing valuables, and tours or tickets. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this beach hotel include a children's pool, a 24-hour gym, and a sauna.
Guests can expect to find free WiFi and 65-inch LED TVs with satellite channels and pay movies. Pillowtop beds sport Egyptian cotton sheets and down comforters, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and designer toiletries. Furnished balconies or patios, coffee makers, and free newspapers are other standard amenities. Housekeeping is available on request.
A golf course, an outdoor tennis court, and complimentary bicycles are featured at the hotel. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily full breakfast available for a fee: USD 25 to 32 per person
  • 3 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Hix Bar & Lobby Lounge
  • Ki Beach Bar & Korean BBQ
  • La Cantina
  • La Laguna
  • Tauro Steakhouse

Things to do

  • 24-hour gym
  • 5 outdoor pools
  • Archery
  • Beach volleyball
  • Beach yoga
  • Children's pool
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Golf course
  • Golf driving range
  • Golf lessons
  • Hiking/biking trails
  • Kayaking
  • Library
  • Outdoor tennis court
  • Piano
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sailing
  • Sauna
  • Snorkeling
  • Steam room
  • Surfing/bodyboarding
  • Tennis lessons
  • Waterslide
  • Windsurfing

Family friendly

  • 5 outdoor pools
  • Art supplies
  • Baby toys
  • Beach toys
  • Changing table
  • Children's books
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Pool toys
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (40,000 square feet of space)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 20 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 65-inch LED TV with premium satellite channels
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

Outdoor space

  • Furnished balcony/patio

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: noon
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 25 per pet, per night
  • Dogs only
  • Pet weight must not exceed 25 lbs per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 55.0 per night
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Resort fee: USD 35.00 per person, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Concierge service
  • Fitness/yoga classes
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Pool access
  • Sporting facilities or equipment

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 25–32 per person
  • Airport shuttle fee: USD 256 per vehicle (roundtrip)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 55.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-noon
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • This property uses a grey water recycling system.
  • Onsite safety features include a smoke detector, a security system, and window guards.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Fairmont Mayakoba
Fairmont Mayakoba Hotel
Fairmont Mayakoba Hotel Playa del Carmen
Fairmont Mayakoba Playa del Carmen
Mayakoba Fairmont
Fairmont Hotel Playa Del Carmen
Fairmont Mayakoba Riviera Maya/Playa Del Carmen, Mexico
Fairmont Playa Del Carmen
Playa Del Carmen Fairmont
Fairmont Mayakoba Resort Playa del Carmen
Fairmont Mayakoba l Carmen

Frequently asked questions

Is a free cancellation option available at Fairmont Mayakoba ?

Fairmont Mayakoba offers free cancellation on select room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Fairmont Mayakoba ?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Fairmont Mayakoba on Jun 3, 2024 start from $301.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do near Fairmont Mayakoba ?

Based on positive ratings, guests enjoy the hotel's beach location in Playa del Carmen, and it's just steps from El Camaleón Mayakoba Golf Course. You'll also find Tres Rios Ecopark and Gran Coyote Golf within a short drive.

Is parking available on site at Fairmont Mayakoba ?

Yes, valet parking and self parking are offered for free at the hotel. Electric car charging is also available for guests.

Is a spa located at Fairmont Mayakoba ?

There is a full-service spa available for guests to enjoy and services include hot stone massages, deep-tissue massages, reflexology, and hydrotherapy.

Does Fairmont Mayakoba feature a casino on the premises?

No, Fairmont Mayakoba doesn't have a casino.

Is there an indoor pool at Fairmont Mayakoba ?

No, this hotel doesn't have an indoor pool; however, there are 5 outdoor pools.

What will couples enjoy most about a stay at Fairmont Mayakoba ?

This beachfront hotel offers many amenities for couples such as 5 outdoor pools and some guestrooms include private pools and in-room massages.

Does Fairmont Mayakoba have a hot tub?

No, but this hotel does have a steam room.

Does Fairmont Mayakoba have a restaurant with a breakfast menu?

Yes, Fairmont Mayakoba has 8 restaurants, and serves a full breakfast each morning for a surcharge.

Does Fairmont Mayakoba allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Fairmont Mayakoba for a fee of USD 25 per pet, per night. The property also provides food and water bowls.

Are there connecting rooms at Fairmont Mayakoba ?

Yes, you can book connecting guestrooms at this hotel for your group or family vacation.

How far is the airport from Fairmont Mayakoba ?

The closest major airport to Fairmont Mayakoba is Cozumel Intl. Airport (CZM), which is 26.1 mi away (262 minutes by car). Another top airport is Cancun Intl. Airport (CUN), which is located 29.4 mi away (35-minute drive).

Are there rooms with balconies that I can book at Fairmont Mayakoba ?

Yes, every guestroom at Fairmont Mayakoba comes with a furnished balcony with some featuring ocean or garden views.

Does Fairmont Mayakoba host weddings?

If wedding bells are in your future, take advantage of the wedding venue at Fairmont Mayakoba .

Fairmont Mayakoba Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 734 out of 1001 reviews" "
Rating 8 - Good. 178 out of 1001 reviews" "
Rating 6 - Okay. 46 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Veronica

Stayed 4 nights in Feb 2024

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Scott alan

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Feb 2024

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

kevin

Liked: Cleanliness
Stayed 3 nights in Feb 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rejuvenate
Beautiful grounds, amazing attentive staff and an awesome spa
Stayed 4 nights in Feb 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. Well maintained, lush and green. Our room was comfortable, with nice amenities. The outdoor shower connected to the indoor shower was a treat. Bottled water provided in the room, without extra charge. The staff was friendly and attentive. Quality gym, paddle and tennis courts. I highly recommend this resort.
Stayed 4 nights in Feb 2024

4/10 Poor

Adriana

Liked: Cleanliness
Disliked: Staff & service
Poor operations, execution and communication. Hotel is too spread out to be staffed properly. Would ask for things and wouldn’t hear back for several hours or not at all. For a Fairmont brand, expected so much more. Food options limited, bland and mediocre at best.
Stayed 5 nights in Feb 2024

10/10 Excellent

Garrett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for a tropical vacation!
Stayed 4 nights in Feb 2024