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Hilton Phoenix Tapatio Cliffs Resort

4.0 star property
Mediterranean Phoenix resort in North Mountain with 3 restaurants

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Hilton Phoenix Tapatio Cliffs Resort

Exterior
3 restaurants, breakfast served
3 bars/lounges, poolside bar
Exterior
7 outdoor pools, cabanas (surcharge), pool umbrellas

Reviews

7.8 out of 10

Good

Popular amenities

  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service
  • Hot Tub
    Hot Tub
  • Bar
    Bar

Explore the area

Map
11111 N 7th St, Phoenix, AZ, 85020
    Lookout Mountain Golf Club
    3 min walk
    North Mountain Park
    18 min walk
    Phoenix Mountains Preserve
    11 min drive
    Phoenix, AZ (DVT-Phoenix Deer Valley)
    16 min drive

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Room options

View all photos for Suite, 1 Bedroom

Minibar

Suite, 1 Bedroom

  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Mountain View

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Mountain View

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds (Falls Location)

7 outdoor pools, cabanas (surcharge), pool umbrellas

Suite, 2 Queen Beds (Falls Location)

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Mountain View

Room, 1 King Bed, Mountain View | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Mountain View

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Ambassador)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom (Ambassador)

  • 880 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Allergy Friendly

Minibar

Suite, 2 Queen Beds, Allergy Friendly

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Allergy Friendly

Minibar

Suite, 1 King Bed, Allergy Friendly

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

Exterior

Suite, 1 King Bed

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Exterior

Suite, 2 Queen Beds

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Minibar

Suite, 1 Bedroom

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Poolside

Property amenity

Suite, 1 King Bed, Poolside

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Junior Suite, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 880 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Falls Location)

7 outdoor pools, cabanas (surcharge), pool umbrellas

Suite, 1 King Bed (Falls Location)

  • 540 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Accessible, Bathtub

Signature Room, 1 King Bed, Accessible, Bathtub | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Room, 1 King Bed, Accessible, Bathtub

  • 1195 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing) | Living area | 65-inch LCD TV with cable channels, TV, pay movies

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 538 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Poolside

Property amenity

Suite, 2 Queen Beds, Poolside

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Grand Suite, 2 Bedrooms

Grand Suite, 2 Bedrooms | Living area | 65-inch LCD TV with cable channels, TV, pay movies

Grand Suite, 2 Bedrooms

  • 2303 sq ft
  • Sleeps 5
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom, Non Smoking

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Signature Suite, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Signature Suite, 1 King Bed

  • 1195 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

1 bedroom, premium bedding, pillowtop beds, in-room safe

Suite, 1 Bedroom

  • 560 sq ft
  • Sleeps 6
  • 2 Queen Beds

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7.6 out of 10, Good, (3307)
The price is $203
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$268 total
includes taxes & fees
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About the neighborhood

Phoenix

Located in North Mountain, Hilton Phoenix Tapatio Cliffs Resort is within a 15-minute drive of popular attractions such as Musical Instrument Museum and Grand Canyon University. This 584-room resort welcomes business and leisure travelers with 7 outdoor pools, a golf course, and a full-service spa.
View more Resorts in PhoenixOpens in a new window

What's nearby

  • Lookout Mountain Golf Club - 3 min walk
  • North Mountain Park - 18 min walk
  • Musical Instrument Museum - 14 min drive
  • Grand Canyon University - 15 min drive
  • Kierland Commons - 17 min drive

Getting around

  • 19th Avenue/ Dunlap Station - 7 min drive
  • The nearest major airports are:<br />Phoenix Deer Valley Airport (DVT): 16-min drive, 7.2 mi/11.6 km<br /> Scottsdale, AZ (SCF): 18-min drive, 11.3 mi/18.1 km<br /> Phoenix Sky Harbor Intl. Airport (PHX): 22-min drive, 14.9 mi/24 km<br /> Mesa, AZ (MSC-Falcon Field Municipal): 39-min drive, 30.2 mi/48.6 km<br /> Chandler, AZ (CHD-Chandler Municipal): 43-min drive, 35.3 mi/56.9 km<br /> <p>The preferred airport is Phoenix Sky Harbor Intl. Airport (PHX). </p>

Restaurants

  • ‪McDonald's - ‬18 min walk
  • ‪Carolina's Mexican Food North - ‬4 min drive
  • ‪Burger King - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive
  • ‪Pointe In Tyme - ‬2 min walk

About this property

Hilton Phoenix Tapatio Cliffs Resort

Mediterranean Phoenix resort in North Mountain with 3 restaurants
Hilton Phoenix Tapatio Cliffs Resort features a golf course, a full-service spa, and 7 outdoor pools. Free valet and self parking are available, and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, securing valuables, and concierge services. Other amenities at this spa resort include a free water park, a 24-hour gym, and 7 spa tubs.
Guests can expect WiFi, wired internet, and 65-inch LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and bathrooms offer hair dryers and designer toiletries. Other standard amenities include balconies or patios, sitting areas, and coffee makers. Housekeeping is available on request.
Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with waterslides. 7 outdoor swimming pools and 7 spa tubs are on site. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Tocaloma Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 10 years old are not allowed in the spa without adult supervision.

Languages

English, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 11.95)

Parking and transportation

  • Electric car charging station on site
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 11:00 AM for a fee: USD 9 to 20 per person
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining

Restaurants on site

  • Cascades Cafe
  • Different Pointe of View
  • Lobby Bar
  • Pointe In Tyme

Things to do

  • 18 holes of golf
  • 24-hour gym
  • 7 outdoor pools
  • 7 spa tubs
  • Basketball
  • Free water park
  • Full-service spa
  • Golf carts
  • Golf clubs/equipment
  • Golf driving range
  • Golf lessons
  • Outdoor tennis court
  • Pro golf shop
  • Sauna
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 7 outdoor pools
  • Free crib
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Separate bedroom
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 36 meeting rooms
  • Computer station
  • Conference center (75 square feet of space)

Outdoors

  • In the mountains
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 28 buildings
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 65-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge

Outdoor space

  • Balcony/patio

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
For more details, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Renovations and closures

The following facilities or services will be unavailable from September 23 2024 to October 10 2024 (dates subject to change):
  • Golf course
The following facilities are closed seasonally each year. They will be closed from September 23 to October 10:
  • Golf course

Access methods

Staffed front desk, smart lock

Pets

  • Service animals exempt from fees

Children and extra beds

  • Children 18 years old and younger stay free when using existing bedding
  • Free cribs/infant beds are available

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: USD 75 per accommodation
  • Resort fee: USD 43.90 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Phone calls
  • Pool access

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for to-go breakfast: approximately USD 9 to 20 per person
  • Fee for in-room wireless internet: USD 9.95 (rates may vary)
  • Fee for in-room wired internet: USD 9.95 (rates may vary)
  • Fee for wireless internet in public areas: USD 11.95 (rates may vary)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4:00 PM
  • Check-out: 11 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking in and out are easy with express services. Driving? This property offers free parking, along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the resort at the phone number listed on your booking confirmation.
  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Cliffs Tapatio Resort
Hilton Pointe Tapatio Cliffs Resort
Hilton Tapatio
Pointe Hilton Resort
Pointe Hilton Tapatio Cliffs Resort
Pointe Hilton Tapatio Cliffs Resort Phoenix
Pointe Tapatio Cliffs
Pointe Tapatio Cliffs Resort
Tapatio Cliffs Hilton
Tapatio Hilton
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Pointe Hilton Tapatio Cliffs Phoenix
Pointe Hilton Tapatio Cliffs
Hilton Phoenix
Phoenix Hilton
Hilton Phoenix Tapatio Cliffs
Pointe Hilton Tapatio Cliffs Resort
Hilton Phoenix Tapatio Cliffs Resort Resort
Hilton Phoenix Tapatio Cliffs Resort Phoenix

Frequently asked questions

Is free cancellation available at Hilton Phoenix Tapatio Cliffs Resort?

Hilton Phoenix Tapatio Cliffs Resort offers free cancellation on certain room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Hilton Phoenix Tapatio Cliffs Resort?

As of Sep 20, 2024, prices found for a 1-night stay for 2 adults at Hilton Phoenix Tapatio Cliffs Resort on Sep 29, 2024 start from $158.86, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What can I see close to Hilton Phoenix Tapatio Cliffs Resort?

This resort is situated in North Mountain, just steps from Lookout Mountain Golf Club. You'll also find North Mountain Park and Cave Creek Golf Course within a short drive.

Is parking available on site at Hilton Phoenix Tapatio Cliffs Resort?

Yes, valet parking and self parking are offered for free at the resort. Accessible parking and electric car charging are also available for guests.

Is a spa located at Hilton Phoenix Tapatio Cliffs Resort?

Tocaloma Spa is the resort's spa and services include Swedish massages, deep-tissue massages, aromatherapy, and body wraps.

Does Hilton Phoenix Tapatio Cliffs Resort feature a casino at the property?

No, Hilton Phoenix Tapatio Cliffs Resort doesn't have a casino.

Is there an indoor pool at Hilton Phoenix Tapatio Cliffs Resort?

No, this resort doesn't have an indoor pool; however, there are 7 outdoor pools and 7 spa tubs.

Is Hilton Phoenix Tapatio Cliffs Resort good for couples?

There are many amenities for couples at this resort, including 7 outdoor pools and a poolside bar plus some guestrooms feature fireplaces.

Does Hilton Phoenix Tapatio Cliffs Resort have a hot tub?

Yes, guests can enjoy 7 spa tubs at this resort.

Does Hilton Phoenix Tapatio Cliffs Resort have a restaurant that serves breakfast?

Yes, Hilton Phoenix Tapatio Cliffs Resort has 3 restaurants, and serves to-go breakfast each morning for a surcharge.

Does Hilton Phoenix Tapatio Cliffs Resort allow pets to stay free of charge?

No, pets aren't allowed at Hilton Phoenix Tapatio Cliffs Resort though service animals are welcome.

Are there connecting rooms at Hilton Phoenix Tapatio Cliffs Resort?

Yes, you can book connecting guestrooms at this resort for your group or family vacation.

How close is the airport from Hilton Phoenix Tapatio Cliffs Resort?

The closest major airport to Hilton Phoenix Tapatio Cliffs Resort is Phoenix Deer Valley Airport (DVT), which is 7.2 mi away (16 minutes by car). Another top airport is Scottsdale, AZ (SCF), which is located 11.3 mi away (18-minute drive).

Are there rooms with balconies that I can book at Hilton Phoenix Tapatio Cliffs Resort?

Yes, every guestroom at Hilton Phoenix Tapatio Cliffs Resort comes with a balcony.

Does Hilton Phoenix Tapatio Cliffs Resort offer wedding services?

Take advantage of the wedding venue at Hilton Phoenix Tapatio Cliffs Resort if you plan to say "I do" during your trip.

Hilton Phoenix Tapatio Cliffs Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 733 out of 1602 reviews" "
Rating 8 - Good. 370 out of 1602 reviews" "
Rating 6 - Okay. 230 out of 1602 reviews" "
Rating 4 - Poor. 142 out of 1602 reviews" "
Rating 2 - Terrible. 127 out of 1602 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

YADIRA

Traveled with family
Liked: Staff & service
Stayed 3 nights in Aug 2024

8/10 Good

Jon Stuart

Stayed 3 nights in Jun 2024

10/10 Excellent

Daphnie

Stayed 4 nights in Jun 2024

6/10 Okay

Taryn

Disliked: Staff & service
Stayed 4 nights in Jun 2024

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phoenix is a beautiful city and this resort has the best view of the city
Stayed 6 nights in Jun 2024

4/10 Poor

david

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Needs rebuild
Friendly staff. Good food. Creaking physical condition. Essentially no WiFi.
Stayed 2 nights in Jun 2024

8/10 Good

Jadyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having some more dinning/store options would really benefit this location as it is a little bit of a walk to get to any other dining or convenience stores etc.
Stayed 3 nights in Jun 2024

4/10 Poor

MaRyah

Liked: Cleanliness, staff & service
Stayed 4 nights in Jun 2024

2/10 Terrible

Lance

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Ruby

Stayed 1 night in Jun 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Needs better parking options
Stayed 2 nights in Jun 2024

10/10 Excellent

Orssi Edgardo Alvarado

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome views of the mountains from the hotel. Amazing sunset and very friendly staff.
Stayed 3 nights in Jun 2024

10/10 Excellent

Marco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

2/10 Terrible

Monique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at the pointe tapatio Friday and Saturday night. Friday night after swimming kids came home hungry and got them food. While eating in the living area a cocktoach was crawling on the floor. The kids immediately freaked out and would not sit in the living room. I contacted the front desk to notify them about the cockroach, the TV was not working and we did not have shampoo. Maintenance came and fixed the TV explained the network was having issues connecting to the new tvs and he picked up the cockroach to disguard of it. When I contacted the front desk to see what could be done. He said well I guess we can comp the hotel fees with an attitude. The kids would not sleep in the front room and ended up sleeping together in the spare bed. Never did the front desk apologize or say would you like a new room. Saturday we continued to have TV issues and could not order room service. I was sent a text to check on our stay I rated it a 2 and got feedback from the front desk. They called me and the same gentleman I spoke to with the attitude. Said I apologize and didn't have an attitude. Who says that!!!! Then he asked if we wanted to switch from at 830pm and we check out Sunday at 11. I said no that should have been the first thing you said when I called you guys Friday. He said he would take my info and deal with the next situation better. that's it! We had a broken ice machine next to out room. It was just all bad.
Stayed 2 nights in Jun 2024

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was perfect. Beautiful areas fir both kids and adults!
Stayed 2 nights in Jun 2024

8/10 Good

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Amber

Stayed 3 nights in Mar 2024

6/10 Okay

Lou

Traveled with family
Liked: Cleanliness, property conditions & facilities
We did early check in and we were able to use the pool, however we never recieved our text that our room was ready as promised,when we went to the front desk we were made to wait in the long check in line again which didnt make any sense to me. I found it to be poor customer service and they werent very polite about it either.
Stayed 1 night in Jun 2024

10/10 Excellent

Blanca

Stayed 1 night in Jun 2024

10/10 Excellent

Dallas

Business traveler
Location, room and overall aesthetic were amazing. Room prices per night were solid for location and what you get. Would stay here again next time I visit AZ.
Stayed 1 night in Jun 2024

2/10 Terrible

Khudeja

Disliked: Cleanliness, staff & service, property conditions & facilities
Found scorpions in the room along with bugs. Shuttle took forever
Stayed 3 nights in Jun 2024

6/10 Okay

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dark. Was hard finding out room as we arrived after 9pm. Other than that great place to stay. Clean pools. Very quite. Great location. Friendly staff.
Stayed 4 nights in Jun 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing food, great drinks and awesome pool. Staff was very friendly.
Stayed 4 nights in Feb 2024

8/10 Good

Addy, Watsonville

Traveled with partner
Liked: Staff & service, amenities
I loved it here! everything was amazing. Highly recommend the only thing was that we did not have cold water we made several complaints but it never got resolved.
Stayed 4 nights in May 2024