4/10 Poor
JEROME, Winston
Traveled with family
May 28, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We were quite disappointed with our Villa this year. After staying for a week last year at the same resort (Different Villa), we were expecting the same top notch Villa we had the previous year. Unfortunately, the Villa we were assigned this year was very subpar. The sink was plugged, and the disposal did not work, The stove in the unit took forever to heat up and would not cook anything we put in it even close to the estimated time on the food label, the toaster would not stay down on one side, the faucet on the sink in the master bedroom was so loose it felt like it was about to fall off. The corners of the bathroom floor were dirty looking as well. We also found a box of cereal in the kitchen cupboard, and a stick of lip balm in the second bedroom from a previous occupant. This unit is in serious need of appliance upgrade and deep cleaning. For the expense of staying in these Villas, we expected much more. There are way too many options in the Scottsdale area, to put up with this dated and unclean property for future stays.
On a positive note, all the cleaning ladies were extremely friendly and always offered us more towls and water.
JEROME
Stayed 6 nights in May 2024