The room was in horrible shape. Wasn't that it was dated the fauset had all the crome pealing off and rusted. All the cabinets were falling apart. Couldn't get a coffee pot delivered nothing was in room.
Close to sportsbars.
the property felt like a motel stay not a hotel
Sheets where dirty floor room was dirty maid never came to room during my stay
I love the area it was really nice and I love it was next to a Star Bucks.
Smaller than expected and several stains on counters and table - felt dirty. Towels and washcloth (1 washcloth provided) were very worn and scratchy. Just felt dirty and old - not comfortable and cozy at all. Will not stay there or any other extended stay again
This has been an absolute nightmare of a stay. When I made the reservation I requested a handicap room. I was told it wouldn't be a problem. I got here and the room they put me in wasn't clean. There is a part of the bathroom wall that has been cut out and is taped back up. The paint is peeling all over. The room was dirty and the phone didn't work. There is MAJOR police activity every night. I have to stay til my apartment is ready so I upgraded to a 3 bed room so my sister could come stay with me. That room was dirty too, the phone didn't work, once again and the A/C barely works. We had to stay here because I couldn't be transferred upstairs. I got a complete runaround and outright lied to about when it was going to be fixed. I finally had to go by a fan to make it livable. I have been washing my own towels and I cleaned my own room yesterday because the Manager forgot to tell housekeeping. By the way, they charge $10 to clean. I'm checking out this weekend, which is not soon enough. I will leave the room a hell of a lot cleaner than when I checked in. Oh, and a funny story, when I kept asking about the phone, the manager lied to me and told me I had to pay a phone deposit. It's not true. He just didn't want to deal with trying to get it working for me. Mind you, I am using a walker right now and God forbid I fall or something and can't get to my cell phone. I guess I would have to lay there like the lady on those life alert commercials.
this place is a dump, looks nice on the outside but is a dump on the inside. Nice location though, easy to walk up Scottsdale blvd to Old Town Scottsdale
The room was filthy and morning staff was very unpleasant
Dirty. Bathroom dirty. At broken. I left. Gal in lobby could not blame me
We got to the hotel and they told us they didn't have a room for us.
Location cant be beat. Walking distance to great Scottsdale venues from Stadium to Fashion Square Mall, Fifth Ave shops, restaurants, riverwalk. Outside looks nice. But hotel amenities are next to none. No hair dryer, not even one to borrow, as theirs have all disappeared. The phone in the room didn't have a cord - no calling the front desk. But those are minor if you are looking for the best price in a great location.
Great location in Scottsdale, close to everything and quite
Great, quiet location. Walking distance to great spots.
Floor was filthy, food debris was on the top of the fridge, sheets were dirty. When given another room, it was already occupied.
Troy and staff exceptional service providers. They exceed on a personal level to ensure your visit is the best. Met three of the permanent residents,all delightful. Quiet,easy access parking and very well managed.
no body soap, facial tissue, lotion, shampoo. Blankets were really old and thin. no microwave glass plate that sits in microwave. Passage ways were dirty and full of cigarette butts
Located in Downtown Scottsdale, Extended Stay America Suites Phoenix Scottsdale Old Town is within a 5-minute walk of sights such as Greenbaum Surgery Center and Western Spirit: Scottsdale's Museum of the West. This 122-room hotel has free breakfast along with conveniences like an outdoor pool and free in-room WiFi.
Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Kitchens, refrigerators, and microwaves are also available. Housekeeping is available on request.
Guests of Extended Stay America Suites Phoenix Scottsdale Old Town enjoy features like an outdoor pool, free WiFi in public areas, and laundry facilities. If you decide to drive, there's free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. This smoke-free hotel also has a vending machine.
The room was in horrible shape. Wasn't that it was dated the fauset had all the crome pealing off and rusted. All the cabinets were falling apart. Couldn't get a coffee pot delivered nothing was in room.
Close to sportsbars.
Dear Curtis, We're delighted you found Extended Stay America conveniently located near sports bars! Your positive feedback is much appreciated. We strive to provide a comfortable and well-situated environment for our guests. Should your travels bring you back to the area, we look forward to welcoming you for another enjoyable stay.Sincerely,Hotel Management
the property felt like a motel stay not a hotel
Dear Ismail, Thank you for sharing your comments. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Please reach out to us for further assistance, and we hope you allow us to change your experience on the next visit. Sincerely,Hotel Management
Sheets where dirty floor room was dirty maid never came to room during my stay
Thank you for choosing Extended Stay America and sharing your experience. We are glad you were pleased with our immaculate accommodations. However, we regret not meeting some of your expectations. We hope to have the chance to welcome you back soon. Sincerely, Hotel Management
I love the area it was really nice and I love it was next to a Star Bucks.
Thank you for your kind comments on Extended Stay America. We love knowing how pleased you were with our location and appreciated the easy access to Starbucks. We enjoyed having you as our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Smaller than expected and several stains on counters and table - felt dirty. Towels and washcloth (1 washcloth provided) were very worn and scratchy. Just felt dirty and old - not comfortable and cozy at all. Will not stay there or any other extended stay again
Thank you for your review. We were disheartened to read our accommodations did not provide the value you were hoping for and are sorry for the housekeeping issues you encountered. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this is not repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management
This has been an absolute nightmare of a stay. When I made the reservation I requested a handicap room. I was told it wouldn't be a problem. I got here and the room they put me in wasn't clean. There is a part of the bathroom wall that has been cut out and is taped back up. The paint is peeling all over. The room was dirty and the phone didn't work. There is MAJOR police activity every night. I have to stay til my apartment is ready so I upgraded to a 3 bed room so my sister could come stay with me. That room was dirty too, the phone didn't work, once again and the A/C barely works. We had to stay here because I couldn't be transferred upstairs. I got a complete runaround and outright lied to about when it was going to be fixed. I finally had to go by a fan to make it livable. I have been washing my own towels and I cleaned my own room yesterday because the Manager forgot to tell housekeeping. By the way, they charge $10 to clean. I'm checking out this weekend, which is not soon enough. I will leave the room a hell of a lot cleaner than when I checked in. Oh, and a funny story, when I kept asking about the phone, the manager lied to me and told me I had to pay a phone deposit. It's not true. He just didn't want to deal with trying to get it working for me. Mind you, I am using a walker right now and God forbid I fall or something and can't get to my cell phone. I guess I would have to lay there like the lady on those life alert commercials.
Thank you for your comments. We are for the difficulties you are having in your suite and regret the inconvenience mentioned. We will share your feedback appropriately to the team. Sincerely, Hotel Management
this place is a dump, looks nice on the outside but is a dump on the inside. Nice location though, easy to walk up Scottsdale blvd to Old Town Scottsdale
Timmy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. Thank you also for your feedback, and we hope you will return so we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Dear Paula, Thank you for taking the time to share your experience with us. We understand that a slower check-in process can be frustrating, and we apologize for any inconvenience caused. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We value your feedback and hope to welcome you back for an improved stay in the future.Sincerely,Hotel Management