I had to wait 20 minutes in the office before someone came back to help. When she did come back, she had an attitude that I did not appreciate. The furniture in the office was literally breaking down and the furniture in this room or is all scratched up And the television is not working. The screen and voice keeps going off and on. Had to turn it off was making me crazy.
Great location
Hotel claims full kitchen, but there is no dishes, no pots, even no coffee maker.
Conveniently located near medical facilities, restaurants ect...Bed was comfortable.
Location, clean, some construction and they are improving the hotels condition.
Motel room was run-down with damaged furniture and sticky floors. For what you get the price should be a lot lower. Would not stay there again.
I resent the notion that i have to pay for a stay that I did not even check in for. I made the reservation after 6:00 PM when I decided to find a place near work so I would not have to drive for a special meeting on the weekend. My wife was going to join me later. When I finally found the place (practically invisible -- no lighting) and very seedy. So I decided to go home. Orbitz tried to help get the reservation removed but because the night manager was so disagreeable (he insisted that since it was after 6:00 PM -- I made the RESERVATION after 6:00 PM) he charged me for a stay I did not even check in for. This was not a company expense. So I doubt I will be using Orbitz or especially this place ever. If my company (it's GLOBAL) has people coming, they will not be staying here.
Is it nice hotel for the price especially around the area a lot of things to do and restaurants
Good stay for the price and location, plenty to do in the area nearby, lots of food, shopping, etc within walking distance, easy access to the freeway although the property itself is located in a bit of a tucked away spot that can be difficult to get to, television selection and quality needs to be updated, overall satisfied and would stay again.
Solid overall, but very bare bones. Didn't have an ice machine, and didn't even have a true breakfast! But, I like the kitchen setup inside the hotel room.
Offered a great rate foe the area the hotel is in. Older building but clean and well kept other than a cleaning towel we found on the floor of the room.
The hotel was in a good area, but the room smelled like dirty socks when I got there and the smell would not go away after airing the room out.
The room was very noisy. The hotel didn’t provide shampoo or conditioner. There was mold in the shower. There was no one at the front desk at check out. However the staff was friendly at check in.
Dear Hotel Manager, My stay at your hotel could have improved in two ways. One, request someone on staff to clean up discarded cigarette butts that were littered about in stairways and outside hall ways. It just looks bad. It is not just one or two butts, but dozens. Two, Housekeeping should have done a better job before room is rented. On the main room work table, there was a sticky spill mark from a previous guest. The mark was circular and larger than the bottom of a soda can. The spot was in the perfect area to use a laptop mouse. Couldn't do this. Summary, Better Cleanliness. Thank you.
Extended Stay America Suites Phoenix Scottsdale North places you next to Kierland Commons and Scottsdale Quarter. This 120-room hotel welcomes guests with conveniences like free breakfast, free in-room WiFi, and free self parking.
Free on-the-go breakfast is included with your stay and awaits you each morning from 6 AM to 9:30 AM.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Kitchens, refrigerators, and microwaves are other standard amenities. Housekeeping is available on request.
At Extended Stay America Suites Phoenix Scottsdale North, guests have access to free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. This smoke-free hotel also has a vending machine.
I had to wait 20 minutes in the office before someone came back to help. When she did come back, she had an attitude that I did not appreciate. The furniture in the office was literally breaking down and the furniture in this room or is all scratched up And the television is not working. The screen and voice keeps going off and on. Had to turn it off was making me crazy.
Great location
Oscar, thank you for being our guest. We are pleased to know our location was perfect for your trip and that you had an overall comfortable stay with us. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Hotel claims full kitchen, but there is no dishes, no pots, even no coffee maker.
Thank you for being our guest at Extended Stay America. We are glad we were able to meet most of your expectations. However, we are disappointed our dishware policy was not communicated to you during the check-in process. Please know, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites, and our team gladly delivers them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. It was our pleasure accommodating you, and we look forward to seeing you again! Sincerely, Hotel Management
Conveniently located near medical facilities, restaurants ect...Bed was comfortable.
Thank you for choosing to stay at Extended Stay America. We are delighted to know you had a nice time with us and that you slept well on our comfortable beds. We also appreciate you highlighting our ideal location with easy access to many places. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Location, clean, some construction and they are improving the hotels condition.
Thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay, liked your refreshing suite and that our location was ideal for you. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
Motel room was run-down with damaged furniture and sticky floors. For what you get the price should be a lot lower. Would not stay there again.
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have as been made aware of the in-room problems you described and we will ensure these are taken care of. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dear Joanne, We apologize for the extended wait and the service you received during your stay. It's regrettable to hear about the issues with the furniture and the television, and we understand how frustrating this must have been for you. Your feedback is important, and we will address these concerns promptly to ensure improvements. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,Hotel Management