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Sheraton New Orleans Hotel

4.0 star property
Hotel with 24-hour fitness, walk to Canal Street

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Photo gallery for Sheraton New Orleans Hotel

Premium bedding, down comforters, pillowtop beds, in-room safe
Exterior
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Breakfast and lunch served
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Reviews
8.4

Very good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Check out the area

Map
500 Canal St, New Orleans, LA, 70130
  • Popular LocationCanal Street1 min walk
  • Popular LocationBourbon Street4 min walk
  • Popular LocationCaesars New Orleans Casino5 min walk
  • AirportNew Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)23 min drive

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Room options

View all photos for Traditional Room, 1 King Bed

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Traditional Room, 1 King Bed

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

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Club Room, 1 King Bed

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View

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Deluxe Room, 2 Double Beds, City View

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

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Deluxe Room, 1 King Bed, City View

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

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Traditional Room, 2 Double Beds

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Hearing Accessible)

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Traditional Room, 2 Double Beds (Hearing Accessible)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Hearing Accessible)

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Deluxe Room, 1 King Bed, City View (Hearing Accessible)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

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Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

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Deluxe Room, 1 King Bed, City View (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

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Traditional Room, 2 Double Beds (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

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Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

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Deluxe Room, 2 Double Beds, City View (Mobility Accessible, Transfer Shower)

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 2 Double Beds, City View (Hearing Accessible)

  • 345 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, in-room safe

Traditional Room, 1 King Bed (Hearing Accessible)

  • 345 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom

City view

Club Suite, 1 Bedroom

  • 672 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Executive Suite, 1 King Bed with Sofa bed

  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed

Executive Suite, 1 King Bed with Sofa bed | Living room | LCD TV, pay movies

Executive Suite, 1 King Bed with Sofa bed

  • 415 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Club Room, 2 Double Beds

  • 345 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Pool
New Orleans Marriott
Pool
Free WiFi
Restaurant
Air conditioning
8.4 out of 10, Very Good, (1743)
The price is $259
per night
$327 total
includes taxes & fees
May 29 - May 30
New Orleans Marriott

About the neighborhood

New Orleans

Located in New Orleans Central Business District, Sheraton New Orleans Hotel is adjacent to Canal Street and within a 5-minute walk of other popular sights like Bourbon Street. This 1110-room hotel welcomes guests with conveniences like a restaurant, an outdoor pool, and a 24-hour gym.

What's nearby

  • Canal Street - 1 min walk
  • Bourbon Street - 4 min walk
  • Caesars New Orleans Casino - 5 min walk
  • National World War II Museum - 16 min walk
  • Caesars Superdome - 19 min walk

Getting around

  • Canal at Camp Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 6 min drive
  • The preferred airport is Louis Armstrong New Orleans Intl. Airport (MSY): 23-min drive, 16.2 mi/26.1 km.

Restaurants

  • Creole House Restaurant & Oyster Bar - 1 min walk
  • 55 Fahrenheit at Marriott Lobby - 1 min walk
  • Ruby Slipper Cafe - Central Business District - 3 min walk
  • Popeyes Louisiana Kitchen - 2 min walk
  • Willies Chicken Shack - 2 min walk

About this property

Sheraton New Orleans Hotel

Hotel with 24-hour fitness, walk to Canal Street
At Sheraton New Orleans Hotel, guests enjoy an outdoor pool, a 24-hour gym, and free WiFi in public areas. Parking is available for USD 42 per night (USD 52 per night for valet parking), and there's also limo/town car service. Multilingual staff at the front desk are standing by 24/7 to help with securing valuables, dry cleaning/laundry, and concierge services. Additional amenities include conference space, a business center, and coffee/tea in a common area.
Guests can expect WiFi, wired internet, and LCD TVs with cable channels and pay movies. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and free toiletries. Coffee makers, safes, and phones are also available. Housekeeping is available on request.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night); wired internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Self parking on site (USD 42 per night)
  • Valet parking on site (USD 52 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available for a fee: USD 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Pelican Bar
  • Roux Bistro
  • Starbucks Coffee

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 105,996 square feet of conference space
  • 60 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 49 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1982
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • This property welcomes pets for USD 75 per accommodation, per stay
  • Dogs only
  • 1 total (88 lbs is the maximum weight per pet)
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Rollaway/extra beds are available for USD 25.0 per night

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for full breakfast: approximately USD 24 per person
  • Fee for in-room wireless internet: USD 12.95 per night (rates may vary)
  • Fee for in-room wired internet: USD 16.95 per day (rates may vary)
  • Self parking fee: USD 42 per night
  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 4 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day, and checking out is easy with express services. Driving? This property offers parking (fees apply), along with a car charging station.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • This property uses a grey water recycling system.
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Additional information about polices, regulations, and more:

  • Connecting or adjoining rooms can be requested, but all rooms are subject to availability. Contact the property using the phone number on your booking confirmation.
  • Parking has height restrictions.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Are free cancellation options available at Sheraton New Orleans Hotel?

Sheraton New Orleans Hotel offers free cancellation on select room rates. For additional details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Sheraton New Orleans Hotel?

As of May 15, 2024, prices found for a 1-night stay for 2 adults at Sheraton New Orleans Hotel on Jun 13, 2024 start from $135.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What is there to do close to Sheraton New Orleans Hotel?

This hotel is situated in New Orleans Central Business District, just steps from Canal Street, and within a 10-minute walk of Bourbon Street and Caesars New Orleans Casino. You'll also find National World War II Museum and Caesars Superdome less than a mile away.

Is parking available on site at Sheraton New Orleans Hotel?

Yes, valet parking is offered for USD 52 per night with in/out privileges. Accessible parking and electric car charging are also available for guests.

Does Sheraton New Orleans Hotel include a casino?

No, Sheraton New Orleans Hotel doesn't have a casino.

Is there an indoor pool at Sheraton New Orleans Hotel?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What do couples enjoy most about Sheraton New Orleans Hotel?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a restaurant.

Are there hot tubs at Sheraton New Orleans Hotel?

No, there isn't a spa tub at this hotel.

Does Sheraton New Orleans Hotel feature a restaurant that includes a breakfast menu?

Yes, Sheraton New Orleans Hotel serves a full breakfast for a surcharge each morning at Roux Bistro.

Does Sheraton New Orleans Hotel allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Sheraton New Orleans Hotel for a fee of USD 75 per accommodation, per stay.

Does Sheraton New Orleans Hotel have connecting rooms?

Yes, this hotel has connecting guestrooms you can book for your group event or vacation.

What is the closest airport to Sheraton New Orleans Hotel?

The closest major airport to Sheraton New Orleans Hotel is Louis Armstrong New Orleans Intl. Airport (MSY), which is 16.2 mi away (23 minutes by car).

Are there rooms with balconies that I can book at Sheraton New Orleans Hotel?

No, there aren't any guestrooms with balconies at Sheraton New Orleans Hotel.

Does Sheraton New Orleans Hotel offer wedding services?

Take advantage of the wedding venue at Sheraton New Orleans Hotel if you plan to say "I do" during your trip.

Sheraton New Orleans Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 545 out of 1004 reviews" "
Rating 8 - Good. 229 out of 1004 reviews" "
Rating 6 - Okay. 96 out of 1004 reviews" "
Rating 4 - Poor. 71 out of 1004 reviews" "
Rating 2 - Terrible. 63 out of 1004 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely time
Stayed 4 nights in Feb 2024

10/10 Excellent

Jan

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2024

6/10 Okay

Chaunda, Waterford

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
First time at Mardi Gras it took 8 hours to get to the hotel to check in. The staff was rude!! Then checking out the staff was still rude. You couldn’t bring anyone in the hotel without a daily fee for a bracelet. Not a good experience. When calling to try to figure out how to get to the hotel the staff hung up on me when I asked h to give him my name. This hotel was too expensive to be treated less than!! Never again!!
Stayed 4 nights in Feb 2024

10/10 Excellent

Cameron

Stayed 5 nights in Feb 2024

4/10 Poor

Iyabode

Traveled with group
Disliked: Amenities, property conditions & facilities
We definitely do not think this property was a good representation of the Marriott brand. A lot of items were outdated or not even available. Internet was beyond terrible not to mention not free. The internet kept going in and out and losing connectivity to the TV. Main phone service was not working properly, no direction or guidance on the numbers to dial for staff assistance. Drainage in bathroom was extra slow. Simple amenities that are associated with the Marriott brand were not available for use. The dinner room was closed and also not available for use.
Stayed 5 nights in Feb 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in the heart of NOLA. Staff was awesome in every way especially so being during busy Mardi Gras week! Definitely would stay again.
Stayed 6 nights in Feb 2024

8/10 Good

Kersten

Stayed 1 night in Feb 2024

4/10 Poor

Keisha

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
There was no microwave or refrigerator in the room. The location was great 👍 The headboard was broken. Overall it was safe but not so great for the price the amenities could be better
Stayed 1 night in Feb 2024

8/10 Good

marlon

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
My shower was cold every day of my stay but i had hot water in the sink. I had to ask for body soap because it was empty. We ordered room service and they didn't give us any salad dressing for the salad even though we asked for extra. We called to let them know, and they informed us that we'd have to wait 45 minutes to correct their mistake. Im also a Marriott Bonvoy Member Hotel and Credit card and didn't feel like it. I paid for my stay it wasnt free, but that makes me wonder what the free stays that im owed as part of my membership will be like?
Stayed 4 nights in Feb 2024

10/10 Excellent

Meadow

Stayed 3 nights in Feb 2024