Toilet didn’t work when we arrived. Had to call maintenance. He only plunged it and did not solve the problem. Toilet needs to be replaced and would not flush at end of our stay. Only here two nights. Very dated property and needs updating immediately. Especially at an outrageous $400 per night. Our stay at a much cheaper Holiday Inn was far better.
The staff was very friendly and helpful.
Decent hotel it’s outdated, the beds are lumpy and the pillows are terrible. With that being said I feel safe walking around in the area. Parking is available and the location is very convenient.
Service was not that great
Great place to stay.
I love this hotel!
Nice clean hotel in a good location
Clean
The property was very clean. The front-desk staff were kind, helpful, and very knowledgeable about attractions in the area. The location was great for walking to the French quarter and exploring the general area. It was also located close enough to walk to the St. Charles streetcar line.
Property is clean and attractive. Checkin was clean and very friendly. The Conciege was also knowledgeable about the area and extremely helpful with all of our questions.
Located in New Orleans Central Business District, Hilton New Orleans Riverside is within a 5-minute walk of popular attractions such as Canal Street and The Outlet Collection at Riverwalk. This 1622-room hotel welcomes guests with 2 outdoor pools, 2 restaurants, and a gym. Centrally located in New Orleans, the hotel is connected to a shopping center and also a short walk from Ernest N. Morial Convention Center and The Sazerac House.
This hotel is home to 2 onsite restaurants, perfect for a quick bite to eat. You can get a quick energy boost at the 2 coffee shops/cafes. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 11:00 AM.
LCD TVs come with cable channels and pay movies, and guests can stay connected with WiFi. Pillowtop beds sport premium bedding and down comforters, and bathrooms offer hair dryers and designer toiletries. Other standard amenities include coffee makers, safes, and ironing boards. Housekeeping is available on request.
Guests staying at Hilton New Orleans Riverside enjoy access to 2 outdoor pools, a gym, and a sauna. Valet parking is available for USD 49.00 per night. The front desk has multilingual staff on hand 24/7 to help with securing valuables, tours or tickets, and luggage storage. Additional amenities include indoor tennis courts, WiFi in public areas, and meeting rooms.
Toilet didn’t work when we arrived. Had to call maintenance. He only plunged it and did not solve the problem. Toilet needs to be replaced and would not flush at end of our stay. Only here two nights. Very dated property and needs updating immediately. Especially at an outrageous $400 per night. Our stay at a much cheaper Holiday Inn was far better.
The staff was very friendly and helpful.
Hi Natacha,Our friendly staff strives to ensure all our guests feel welcome, and they'll be glad you appreciated their kind assistance. The next time you're in town, please come see us again at Hilton New Orleans Riverside!David Piscola,General Manager
Decent hotel it’s outdated, the beds are lumpy and the pillows are terrible. With that being said I feel safe walking around in the area. Parking is available and the location is very convenient.
Dear Kaylee,Thank you for your feedback on your stay. We're glad you found our location convenient and felt safe. We also take note of your concerns regarding the comfort of our beds and pillows and the overall aesthetics of our hotel. Rest assured, we're committed to continuous improvement and will consider your feedback as we work to enhance guest comfort and satisfaction. We hope to welcome you back and offer a more exceptional stay in the future.David Piscola,General Manager
Service was not that great
Dear Olatokunbo,We appreciate your feedback. It disheartens us that we were unable to meet your expectations. Our team strives to provide the highest standard of service and we will be sure to share your feedback with them for improvement purposes. Please visit us again so we can show you the service we are known for. David Piscola,General Manager
Great place to stay.
Hello Dr. Iliya,We're delighted to hear that you had a great stay with us. We truly appreciate your five-star review and look forward to welcoming you back soon.David Piscola,General Manager
Hello Patrick,Thank you for sharing your feedback with us. We regret to hear about the issues with the toilet in your room and the areas of our property you found in need of a refresh. Your insights are important to us, and we apologize for any inconvenience. We are currently in the middle of a multi-year renovation, and we hope to have the opportunity to welcome you back in the future, providing an experience that aligns better with your expectations. David Piscola,General Manager