6/10 Okay
Raeshawnda
May 18, 2024
Disliked: Staff & service
I’ve stayed at East many many times reserving the standard rooms, Bay View Rooms, 2 BD residence, and now the Corner King room. Over the years, I recommended this hotel to many others. It’s been a little over a year since my last stay so I decided to come back for Mother’s Day. Things have changed…some for better like the updated pool area. However, the rooms have not been well-maintained and it shows. My toilet had issues since day 1. Many calls for repairs but only temp solutions. The TV didn’t work 4 out of the 6 day stay. Many calls to get that fixed, as well. Once, I had to wait 2 hrs to a tech to come. The shower has an infestation of these small black flies with big wings. I had to kill them during each shower. The front desk staff aren’t on top of it. They aren’t informed and their communication isn’t the greatest either. I’ve sworn by this hotel for so long but it’s definitely gone downhill while the rates continue to increase. A big disappointment! On the positive side - their new pool staff are great!!
Raeshawnda
Stayed 2 nights in May 2024