4/10 Poor
John
Feb 14, 2024
Disliked: Staff & service, property conditions & facilities
Initially, I wanted to treat myself to a better class of Hotel here in Merida, than the dumps I was staying at.
The free breakfast was nothing to write home about, most of the staff spoke little English & the ones that did, were rude to me.
The hotel advertised that they had a free shuttle service for about a 10 km. range, BUT when I asked about this, they said that it was no longer available, forcing me to use UBER ride services.
UBER was a nightmare to use back in Canada, so you can imagine what it was like, when most of the drivers, claimed that they didn't understand English.
A disabled person like me, has to have a hot shower to relax the muscles & joints, so this was what I looked forward to the most.
And, guess what...The shower had cool water at the most! I did try turning the wall mounted temperature adjustment valves myself (what else could these valves control, besides temperature to the Bathroom?) fixtures, BUT it didn't make much difference. By the time some Hotel Engineer came to my room, I'd already had my cool shower, BUT later that day, there still wasn't any hot water to the bathroom sink! So what did these valves control?
I won't get into being forced to walk to the surrounding restaurants in order to be able to eat, after the free breakfast.
If you there expect me to be nice to your employees, after the way I was treated by them, you should all quit & see which Govt's around the World are looking for people.
John
Stayed 7 nights in Feb 2024