Very accommodating service.
In disrepair, non-smoking smelled like a smoking room, mold on shower ceiling, mattresses with suspicious stains
The hotel is in a great location.
The room, bathroom, shower were clean, there were clean linens and blankets, we had everything we needed. It checked all our boxes for a hotel room.
bathroom was dirty; holes in bedding; door had trouble locking; noisy
Active mold on the ceiling, food under the bed, multiple brown stains on bedding, weird policies regarding using key cards and TV.
Great price. Backs to cornfield which was nice. Convenient to attractions/restaurants. Rooms clean. Building appears old and lacks cosmetic improvements. A lot of long term residents. Basic, no frills lodging. Felt safe.
Very very bad.
No remote control in room upon check-in. The replacement provided by front desk also did not work so the attendant had to come up and reprogram the TV to the remote. Telephone not working (no dial tone). These are basics that should already work, when paying over $100 for a night. These are things I would expect from a hotel charging less than $60/night.
Tv remote control wasnt cleaned. The bed looked like it had been sat already
I was super uncomfortable the entire stay due to how nasty the room was. There was old coffee stains on the floor clumps of hair that was not mine and the door was all bent up and nasty. The walls are extremely thin so you can hear everything. I had three people staying in my room and they only gave us two tiny towels and said that they didnt have anymore. When I was walking down the very dirty hallway on the way to my room, I was able to see into the "storage" room because the door was left open. This is where they keep blankets and such and it was FILTHY. We left after one night and the only reason that we even stayed that night was because we got it late. NEVER AGAIN!!
It was the most disgusting room ever. Smelly, dirty, even the ceiling had dirt streaks. I will never ever go to another red roof in my life.
the only good thing was we left the property after a few hrs
I’ve stayed before and everything was perfect but the second time wasn’t as good. There were no towels at the room asked for them but there were none and the tub was clogged. Other than that everything went pretty good, breakfast is excellent and has a lot of variety.
Very clean. Nice place to stay with the kids. Lots of stores and restaurants nearby.
It's normally. Need more cleaning , and big salon for breakfast
Red Roof Inn Lancaster places you within a 10-minute stroll of popular attractions such as Dutch Wonderland and Amish Farm and House. This 94-room hotel welcomes guests with conveniences like free in-room WiFi, free self parking, and a 24-hour business center.
Guests can expect free WiFi and 32-inch flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, microwaves, and coffee makers are other standard amenities.
Red Roof Inn Lancaster features free WiFi in public areas, a 24-hour business center, and a seasonal outdoor pool. If you plan to drive, free parking is available. The front desk is staffed 24/7 to help with tours or tickets, luggage storage, and securing valuables. Additional amenities include coffee/tea in a common area, free newspapers, and laundry facilities.
Very accommodating service.
In disrepair, non-smoking smelled like a smoking room, mold on shower ceiling, mattresses with suspicious stains
Hello Chris, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered during your stay. We appreciate your concerns and will forward them to the appropriate department for review. We value your feedback as it helps us improve our services.
The hotel is in a great location.
Hello Todd,We're delighted that you enjoyed our hotel's prime location. We strive to provide our guests with a convenient and accessible spot to explore the surrounding area. Thank you for choosing us and we hope to welcome you back again in the future.
Hello Tiffany, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
The room, bathroom, shower were clean, there were clean linens and blankets, we had everything we needed. It checked all our boxes for a hotel room.
Hello Jane, On behalf of our entire staff, we thank you for your business and for your comments regarding our shower and also our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.
bathroom was dirty; holes in bedding; door had trouble locking; noisy
Hello Shana, Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.,
Active mold on the ceiling, food under the bed, multiple brown stains on bedding, weird policies regarding using key cards and TV.
Great price. Backs to cornfield which was nice. Convenient to attractions/restaurants. Rooms clean. Building appears old and lacks cosmetic improvements. A lot of long term residents. Basic, no frills lodging. Felt safe.
Very very bad.
No remote control in room upon check-in. The replacement provided by front desk also did not work so the attendant had to come up and reprogram the TV to the remote. Telephone not working (no dial tone). These are basics that should already work, when paying over $100 for a night. These are things I would expect from a hotel charging less than $60/night.
Hello Neida, We are delighted to hear that you found our service accommodating during your stay. Your positive feedback is greatly appreciated. Thank you for taking the time to share your experience with us. We hope to welcome you back in the future.