8/10 Good
Jennifer
Apr 29, 2024
Liked: Cleanliness, staff & service
Nice hotel in a run down area. Banyan drive used to be nice. There are at least two abandoned hotels next door. There are A LOT of homeless in Hilo now (just like Oahu where I live). The hotel was renovated but still had some minor cosmetic issues- curtains, etc. Beautiful view, could see the cruise ships. We absolutely loved the new lounge area. Nice drink and pupu selections. We were given two drink tickets per night to use at the lounge with live music and a dancer. Valet parking only was annoying. The area surrounding the hotel is industrial. There are nice parks within walking distance, however. One hour away from Volcanoes. Cutesy coffee shops and decent grocery stores nearby. The room upstairs had ppl smoking. I had to call the front desk and they took care of it. ALL hotels in Hawaii are non-smoking. We really enjoyed our stay here. 4 stars because the pool is right by the restaurant and smoking guests upstairs
Jennifer
Stayed 3 nights in Apr 2024