6/10 Okay
todd
Traveled with partner
Mar 4, 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Property as a whole was great a d i’ve had a great stay here over valentines day- so this one night trip was a surprising let down. Front desk distracted at check in- wrote the wrong room number on card envelope so had to go back to desk to get keys; requested additional towels and they were sent to wrong room; breakfast staff RUDE BEYOND MEASURE in telling us to leave so they could set for brunch even though they WERE set for brunch and even put brunch items on our table as we sat there and cleaned glass with windex 15” from my head (i was having a conversation and tears in my eyes when the black woman that also works in the spa said i HAD TO LEAVE)- FYI- there was no one waiting for a brunch table; late check out of even 30 minutes denied even tho there was no way all rooms could be cleaned in that time frame - and we saw 4 people from our floor leaving before 10AM; never received VIP credit on this trip OR trip over valentine’s day.
Valet staff lovely as was the wait staff from the night before our stay at Artisinal
todd
Stayed 1 night in Mar 2024