My spouse & I both were on the checkin receipt. Already in Denver, he came to checkin while my flight was delayed. He was given a hard time & told all people in the traveling party have to show IDs staying in the room. Later we both attempt to get in, but 1 key wasn’t working & the other key inconsistently not working. Get to the room. Missing shower curtain. How disrespectful to check someone, anyone into a room with the shower curtain missing. Coffee maker is missing from the room. Dried vomit on the bathroom floor that has dirty shoe prints through it. You can’t walk barefoot or with socks & your shoes are sticking to the floor. The window curtain is off its hooks. We were trying to rehook it for 5 mins & gave up. Trash on the sides of the coffee table. Looks like snot rags & a malt liquor bottle. Batteries missing from the LCD tv in the room. Tv is definitely here, but you can’t watch anything without the remote batteries. Hair-blow dryer ripped from the wall and missing. Bathroom door does not close because it’s warped. Probably due to no shower curtain in the bathroom. All light switch covers are missing, which is probably a building code safety violation. Beware if your traveling with small children. There is electrical wiring exposed. Neighbors are loud with music & tvs. Honestly, this room isn’t even worth the price. I actually feel disrespected & literally robbed of my money being put in this room that was advertised a certain way, but not that at all.
I paid for a king bed but they only has queen bed. No toilet paper or holder when I arrived. Tears in the linoleum floor and side table dirty with food stains. Holes in the whole.
upon check in we were given a room that when we walked in had not been cleaned. Next we were given a room that was less than expected..toilet did not flush, coffee pot had been used before our stay and not cleaned..only thing good is our stay was short and the bed was comfortable. This property was advertised to be Cottonwood Suites, however, upon our arrival we saw it was newly named Suburban Extended Stay..animals were abundant all around and many areas were smelly with smoke
First room they gave me the air conditioning was broken. I got a another room and although the air was fine the carpet was just disgusting. I couldn’t take my shoes off at all.
I wont be staying here ever again
We got a room that had someone in it. Then there was no more rooms available. So we was left to fend for ourselves. We had to find another hotel at 1:00 am after traveling all day
It was awful. There were drug addicts living there. The external and internal were filthy. The room was filthy carpets and no blankets on beds. Our daughters wallet and car keys were stolen after she accidentally left them on a couch in the lobby. It was awful and traumatic. You absolutely should not list this on Orbitz. We did not stay there more than 30 minutes and went to a different hotel. I want a refund. It was so sketchy - I could never consider staying there myself, much less with my child. How can I get a refund?!!!?
Dirty, plumbing bad, shower backed up, air conditioning didn’t work or get fixed during my stay, everything damaged, needed painting, wall paper peeling off, smelly. OMG this place.
Dirty, nasty and noisy. I will not stay there again.
I wasn’t able to check in because the orbitz website said pet but they actually only allow dogs and I had two cats.
Staff was super nice and accommodating but it smelled a little smoky and dank inside.
They did not have our reservation. Very unorganized.
The staff was friendly and helpful but the hotel was not at all what we expected. When we made our non refundable reservation we expected to be staying at the Cottonwood Inn and Suites, that the comments from others were accurate and that the facility was a hotel. That was not the case.
Change in ownership three days before I arrived caused the poor experience.
Hotel has been changed from cottonwood to suburban and there were no amenities available. Hotel rooms were having only basic bedding as things were taken down during switch to new ownrship. Also breakfast which was included in booking was not available, which added to daily expenses. This change was not intimated at all, else I might have changed my bookings.
Located in North Westminster, Suburban Studios Westminster Denver North is 10.7 mi (17.2 km) from Arvada Center for the Arts and Humanities. This 130-room hotel has free in-room WiFi, free self parking, and a 24-hour business center.
LCD TVs come with satellite channels, and free WiFi keeps guests connected. Other standard amenities include kitchenettes, refrigerators, and microwaves.
At Suburban Studios Westminster Denver North, guests have access to free WiFi in public areas, a 24-hour business center, and laundry facilities. If you drive, take advantage of free parking. This smoke-free hotel also has a vending machine.
My spouse & I both were on the checkin receipt. Already in Denver, he came to checkin while my flight was delayed. He was given a hard time & told all people in the traveling party have to show IDs staying in the room. Later we both attempt to get in, but 1 key wasn’t working & the other key inconsistently not working. Get to the room. Missing shower curtain. How disrespectful to check someone, anyone into a room with the shower curtain missing. Coffee maker is missing from the room. Dried vomit on the bathroom floor that has dirty shoe prints through it. You can’t walk barefoot or with socks & your shoes are sticking to the floor. The window curtain is off its hooks. We were trying to rehook it for 5 mins & gave up. Trash on the sides of the coffee table. Looks like snot rags & a malt liquor bottle. Batteries missing from the LCD tv in the room. Tv is definitely here, but you can’t watch anything without the remote batteries. Hair-blow dryer ripped from the wall and missing. Bathroom door does not close because it’s warped. Probably due to no shower curtain in the bathroom. All light switch covers are missing, which is probably a building code safety violation. Beware if your traveling with small children. There is electrical wiring exposed. Neighbors are loud with music & tvs. Honestly, this room isn’t even worth the price. I actually feel disrespected & literally robbed of my money being put in this room that was advertised a certain way, but not that at all.
I paid for a king bed but they only has queen bed. No toilet paper or holder when I arrived. Tears in the linoleum floor and side table dirty with food stains. Holes in the whole.
Siemay, we are sad to hear that your experience did meet your expectations. We will take your comments and utilize them to create a better guest experience for future stays. Thank you, again.
upon check in we were given a room that when we walked in had not been cleaned. Next we were given a room that was less than expected..toilet did not flush, coffee pot had been used before our stay and not cleaned..only thing good is our stay was short and the bed was comfortable. This property was advertised to be Cottonwood Suites, however, upon our arrival we saw it was newly named Suburban Extended Stay..animals were abundant all around and many areas were smelly with smoke
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
First room they gave me the air conditioning was broken. I got a another room and although the air was fine the carpet was just disgusting. I couldn’t take my shoes off at all.
I wont be staying here ever again
We got a room that had someone in it. Then there was no more rooms available. So we was left to fend for ourselves. We had to find another hotel at 1:00 am after traveling all day
It was awful. There were drug addicts living there. The external and internal were filthy. The room was filthy carpets and no blankets on beds. Our daughters wallet and car keys were stolen after she accidentally left them on a couch in the lobby. It was awful and traumatic. You absolutely should not list this on Orbitz. We did not stay there more than 30 minutes and went to a different hotel. I want a refund. It was so sketchy - I could never consider staying there myself, much less with my child. How can I get a refund?!!!?
I apologize we are currently addressing this issue. Please contact the general manager at the location for a refund.
Dirty, plumbing bad, shower backed up, air conditioning didn’t work or get fixed during my stay, everything damaged, needed painting, wall paper peeling off, smelly. OMG this place.
I apologize for any inconvenience and we are currently addressing this issue.
Dirty, nasty and noisy. I will not stay there again.
Bevin, we are sad to hear that you did not enjoy your stay and that we did not meet your expectations. We appreciate the feedback and will utilize it to create a better guest experience.