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Cozumel Palace All Inclusive

4.0 star property
Beach property with 3 outdoor swimming pools and family fun
VIP Access

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3 outdoor pools
Superior Loft Suite Ocean View - Kids & Teens Free | Premium bedding, pillowtop beds, free minibar, in-room safe
Restaurant
Exterior
Lobby
Reviews
9.2

Wonderful

Popular amenities

  • Breakfast included
  • Pool
  • Spa
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry
  • Restaurant

Explore the area

Map
Avenida Rafael E Melgan Km 1-5, Cozumel, QROO, 77600
  • Popular LocationStingray Beach12 min walk
  • Popular LocationPunta Langosta Pier14 min walk
  • Popular LocationCozumel Maritime Terminal2 min drive

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Room options

View all photos for Superior Ocean Front Suite - Kids & Teens Free

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean Front Suite - Kids & Teens Free

8.9/10 Excellent
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Superior Loft Suite Ocean View - Kids & Teens Free

Superior Loft Suite Ocean View - Kids & Teens Free | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Loft Suite Ocean View - Kids & Teens Free

8.8/10 Excellent
  • 827 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Superior Honeymoon Suite Ocean Front- King Size Bed

Superior Honeymoon Suite Ocean Front- King Size Bed | Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Honeymoon Suite Ocean Front- King Size Bed

9.5/10 Exceptional
  • 581 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Ocean View Suite - Kids & Teens Free

Premium bedding, pillowtop beds, free minibar, in-room safe

Superior Ocean View Suite - Kids & Teens Free

9/10 Excellent
  • 581 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free | Premium bedding, pillowtop beds, free minibar, in-room safe

Two Bedroom Presidential Suite Ocean View - Kids & Teens Free

  • 829 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

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The price is $407
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$516 total
includes taxes & fees
Jun 12 - Jun 13
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About the neighborhood

Cozumel

Located in Colonos Cuzamil, Cozumel Palace All Inclusive is a leisurely stroll from sights such as Palacio Municipal and Stingray Beach. This 169-room property welcomes guests with 3 outdoor pools, a full-service spa, and free in-room WiFi.

What's nearby

  • Dolphinaris - 4 min walk
  • Stingray Beach - 12 min walk
  • Punta Langosta Pier - 14 min walk
  • Cozumel Maritime Terminal - 2 min drive
  • San Miguel Church - 3 min drive

Getting around

  • The nearest major airport is Cozumel Intl. Airport (CZM): 10-min drive, 2.9 mi/4.6 km.

Restaurants

  • Muelle Transbordadores Cozumel - 7 min walk
  • Islander Cozumel - 9 min walk
  • Rolandi's - 10 min walk
  • La Caletita del Tio Jose - 7 min walk
  • La Cuisine by Nutribalance - 12 min walk

About this property

Cozumel Palace All Inclusive

Beach property with 3 outdoor swimming pools and family fun
Guests of Cozumel Palace All Inclusive have access to a full-service spa, 3 outdoor pools, and a children's pool. Airport transportation is made easy with an airport shuttle (available 24 hours) for USD 61 per person roundtrip. Multilingual staff at the 24-hour front desk can assist with tours or tickets, securing valuables, and dry cleaning/laundry. Other amenities at this all-inclusive property include free WiFi in public areas, an arcade/game room, and free newspapers.
Guests can expect free WiFi and 21-inch LCD TVs with satellite channels. Bathrooms offer jetted tubs, hair dryers, and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Free minibar items, iPod docks, and sitting areas are other standard amenities.
3 outdoor swimming pools are on site along with a children's pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Awe-Spa has 9 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Outdoor pool (guest access)
  • Playground
  • Scuba diving
  • Shopping
  • Snorkeling

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free rollaway/extra bed
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Terrace

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Separate bathtub and shower
  • Slippers
  • Towels

Entertainment

  • 21-inch LCD TV with premium satellite channels
  • iPod dock

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Airport shuttle fee: USD 61 per person (roundtrip)
  • Airport shuttle fee per child: USD 61 (roundtrip), (up to 17 years old)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a carbon monoxide detector, a smoke detector, a security system, and window guards.

Additional information about polices, regulations, and more:

  • Reservations need to be made in advance for massage services and spa treatments. Contact the property at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

All Inclusive Cozumel
Cozumel All Inclusive
Cozumel Palace
Cozumel Palace All Inclusive
Palace Cozumel
Cozumel Palace Hotel Cozumel
Cozumel Palace Resort
Palace Hotel Cozumel
Plaza Las Glorias Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Inclusive inclusive p
Cozumel Inclusive Inclusive
Cozumel Palace All Inclusive Cozumel
Cozumel Palace All Inclusive All-inclusive property
Cozumel Palace All Inclusive All-inclusive property Cozumel

Frequently asked questions

Will I find all-inclusive rate plans at Cozumel Palace All Inclusive?

Cozumel Palace All Inclusive is an all-inclusive resort and rates come with all meals and onsite activities. Activities include scuba lessons, water fitness classes, and dance classes.

How much does it cost to stay at Cozumel Palace All Inclusive?

As of May 29, 2024, prices found for a 1-night stay for 2 adults at Cozumel Palace All Inclusive on Jun 5, 2024 start from $342.09, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is free cancellation available at Cozumel Palace All Inclusive?

Cozumel Palace All Inclusive offers free cancellation on certain room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to see around Cozumel Palace All Inclusive?

This property is situated in Colonos Cuzamil within a short 14-minute walk of Punta Langosta Pier and also 12 minutes on foot from Stingray Beach. You'll also find Villa Blanca Reef and Palacio Municipal less than a mile away.

Is there parking available at Cozumel Palace All Inclusive?

No, there isn't parking available at the all-inclusive property.

Is there a spa available at Cozumel Palace All Inclusive?

Awe-Spa is the property's spa and services include hot stone massages, deep-tissue massages, aromatherapy, and body wraps.

Does Cozumel Palace All Inclusive feature a casino on the premises?

No, Cozumel Palace All Inclusive doesn't have a casino.

Will I find an indoor pool at Cozumel Palace All Inclusive?

No, this property doesn't have an indoor pool; however, there are 3 outdoor pools.

Is Cozumel Palace All Inclusive a good place to stay for couples?

There are plenty of amenities for couples at this all-inclusive property, including 3 outdoor pools, a poolside bar, and 4 restaurants.

Does Cozumel Palace All Inclusive have a hot tub?

No, but this all-inclusive property offers jetted bathtubs in all guestrooms.

Does Cozumel Palace All Inclusive have a restaurant that serves breakfast?

Yes, Cozumel Palace All Inclusive has 4 restaurants, and serves free full breakfasts each morning.

Will Cozumel Palace All Inclusive allow pets to stay for free?

No, pets aren't allowed at Cozumel Palace All Inclusive.

Does Cozumel Palace All Inclusive have connecting rooms?

No, this all-inclusive property doesn't feature connecting guestrooms.

Where is the closest airport to Cozumel Palace All Inclusive?

The closest major airport to Cozumel Palace All Inclusive is Cozumel Intl. Airport (CZM), which is 2.9 mi away (10 minutes by car).

Can I book a room with a balcony at Cozumel Palace All Inclusive?

Yes, some guestrooms at Cozumel Palace All Inclusive offer a furnished balcony and may feature ocean views.

Does Cozumel Palace All Inclusive offer wedding services?

If wedding bells are in your future, take advantage of the wedding venue at Cozumel Palace All Inclusive.

Cozumel Palace All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 703 out of 1002 reviews" "
Rating 8 - Good. 190 out of 1002 reviews" "
Rating 6 - Okay. 57 out of 1002 reviews" "
Rating 4 - Poor. 32 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came to the Cozumel Palace for Spring Break with kids ages 19,16 and 11. The resort was beautiful and the staff was friendly and amazing service. The food at the resort was amazing. The best we have had at an all inclusive. Rafael took care of us from the first day we got there and was able to help us plan some excursions and answered any questions we had. Martha was our favorite in the buffet restaurant. She remembered our names and hugs our kids everyday!!! The resort is small with 2 pools that connect and no beach, but the snorkeling off the resort was decent and the paddleboarding was fun. The only complaint we had is there was not much entertainment after 9pm. The college age kids would have liked to have a club or dancing music later into the evening.
Stayed 7 nights in Mar 2024

6/10 Okay

Chad

Stayed 5 nights in Feb 2024

6/10 Okay

Tandem

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Waited 30 to check in for only 1 person in front of us! Booked a queen bed for my husband and I and we were told there none left unless we wanted to upgrade to a honeymoon sweet for $800. Then our friends checked in right behind us were given a king bed without any question. They eventually moved us rooms but what a hassle. Waited hours for food. Drinks were always empty, Indian food, coffee stand crepes, and Asian food restaurants were great but all the other food was just okay. I just didn’t feel like this resort was as accommodating as others I have been too.
Stayed 5 nights in Feb 2024

8/10 Good

Charlyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is great! The drink service around the pool is very good! The opportunity for improvement is an upgrade to the beds. Ours was sinking in the center. Otherwise we had an amazing week and loved the pool! Thanks Palace staff!
Stayed 6 nights in Feb 2024

4/10 Poor

Christopher

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I am sad to write this since we stayed there 10 years ago and had the most amazing experience. We booked an "ocean view" room through Expedia. There are about 8 rooms on the first floor that DO NOT match the pictures shown on Expedia for these rooms. Mainly there is no useable balcony as they are on the ground level overlooking the pool area. There is a door with approximately 2' to the rail. Not the balcony with hammock as pictured. We requested a change and were told we needed to upgrade to an "ocean front room". Note the listings above: "ocean view" and "ocean front" are pictured as the exact same room.... My mistake was paying the $450 upgrade assuming I could work it out with the hotel or Expedia the next day. I notified the hotel management through expedia the next day and throughout the trip was not able to get any resolution. The whole thing felt like a scam. I was told through emails with management to speak with an agent at the guest service desk, and was given a name. This agent then proceeded to play dumb. We are still working to resolve this through Expedia. Disappointed in the hotel and Expedia for allowing that listing to remain as is. Also mad at myself for not paying attention to the similar reviews I read before booking. Read them There is also constant harassment to attend a timeshare presentation for resort credit that you cant use. Very annoying and a new development. The service staff outside of the front desk area are great however.
Stayed 6 nights in Jan 2024

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small property with wonderful staff. Would definitely visit again.
Stayed 7 nights in Feb 2024

8/10 Good

MaryAnn, St Paul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Clifford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very clean, and every single member of the staff was incredibly kind and gracious. We had a wonderful week at the Cozumel Palace.
Stayed 7 nights in Feb 2024

6/10 Okay

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff friendly and attentive. They were best part of trip. Rooms were nice. Never enough pool lounge chairs for number of guests.Kids took over facilities. Noisy. Food okay. 45 min wait for restaurant with 1/2 tables open. Spa 2-3x US prices. Halls echo-noisy at night.
Stayed 7 nights in Feb 2024