When I’m traveling with my family of 4, I prefer Embassy Suites so I booked this, then I saw some reviews that made me nervous about what I would find. BUT this place was great. Very clean, updated, friendly, perfect location. Best breakfast we’ve ever had at any embassy suites, the evening happy hour did get crowded and often there was only one bartender, but they honored everyone’s drink tickets so it just requires a little patience if you didn’t get there early. great value for your money if you had a family in one room like we did. during peak hours the elevators could be slow. We have working legs so we requested to be on a lower floor so we could just use the stairs, but they couldn’t accommodate us so we were on 9. It was a bit annoying especially when people on the 3rd floor would take the elevator to get down one floor, but I digress. My only real complaint is the temp. We were there first week in April and it was still cold in Chicago, so the heat was on. You couldn’t control it with the thermostat, there was no AC, so we woke up in the middle of the night sweating. The other party with us in a different room had the same issue. There are windows that open a few in. and cool the room down but then you have the outdoor noise which is very loud as you would expect. When closed, the windows do a great job of quieting the noise, but you can’t sleep with them open unless you have earplugs. So prepare accordingly. We turned off the thermostat and it seemed to help some.