Our concierge TAMARA was amazing. She was a really sweet person who really wanted do to her best so our family could have a great time. The staff was great, the food amazing, but the rest was either average or below average. The room was big but it had roaches, water knob in hot tub did not work (no hot water available), sink in the kitchen was clogged up, water line was turned off from 11pm until 5am with no water available in our rooms, 24/7 room service was not available due to lack of staff after midnight, 90 min presentation ran for almost 5 hours, kids club only available for 4yr or older so nothing to do for kids under 3 other than the pool and beach. Pool walls and floor is made of little stones that caused multiple scratches on my daughter’s knees and toes, no evening show to watch, restaurant caprichos (buffet breakfast and dinner) was not good, not many options, very warm to sit and eat, sitting area very close to the food,