Our toilet didnt flush properly, our shower drain was completely clogged, the television didnt work, there was no top sheet on the bed, no shampoo/conditioner in the bathroom…This was night 1. We contacted the management in the morning and they refused to acknowledge the issues. We immediately left.
The check-in staff was OUTSTANDING! Our room was nice, but there was mildew on the bathroom vent, only one trash can in the entire room (in the bathroom), no clock in the room, and the light fixture in the bathroom was rusted. Last night, I asked for an extended check-out time because traffic was horrible yesterday, and I wasn’t sure I would be able to make it back to the hotel after a test my son was taking this morning. One lady was extremely sweet and offered me 30 minutes, but the other lady was rude and told me I had to wait until this morning to ask. I had to leave the room at 7 am, so I told her not to worry about it, and I just got up even earlier so I would have time to get packed up.
Very nice rooms and helpful staff
The rooms were huge. Very spatious.
Felt right at home
Excellent
The hotel was apparently highly understaffed. We waited for 20 minutes for someone to come to the unstaffed front desk before we could begin the process of checking in. When they came, at 6pm, we were told that our room was not ready so we waited for another 20 minutes before we could check in. The brown bag breakfast was near to inedible. We were very disappointed with our stay and will not be returning.
DON’T STAY HERE! Found a huge roach coming out of my sprinklers
Beautiful, clean facility! Staff was very helpful. Great location
Stay was great. Great staff and nice bar. Pool was a little cold
Loved the lobby! Great space to enjoy the team dinner. Parking was easy. The kids loved the pool. Wish it had a hot tub then I would have been in heaven!
Located in Highlands - Perkins within a mile (2 km) of Corporate Square Mall, DoubleTree by Hilton Hotel Baton Rouge is within a few miles (5 km) of East Polk Street Park. This 127-room, 4-star hotel has a restaurant along with conveniences like an indoor pool and a 24-hour gym.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, get a quick energy boost at the coffee shop/cafe, and chat with other guests at the free manager's reception on select days. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:00 AM to 10:00 AM and on weekends from 6:00 AM to 11:00 AM.
Guests can expect free WiFi and wired Internet, along with LCD TVs. Other standard amenities include MP3 docks, refrigerators, and microwaves.
At DoubleTree by Hilton Hotel Baton Rouge, guests enjoy features like an indoor pool, a 24-hour gym, and free WiFi in public areas. If you drive, take advantage of free parking. Front-desk staff can answer questions 24/7, and assist with securing valuables, dry cleaning/laundry, and luggage storage. Additional amenities include meeting rooms, a business center, and free newspapers.
Our toilet didnt flush properly, our shower drain was completely clogged, the television didnt work, there was no top sheet on the bed, no shampoo/conditioner in the bathroom…This was night 1. We contacted the management in the morning and they refused to acknowledge the issues. We immediately left.
The check-in staff was OUTSTANDING! Our room was nice, but there was mildew on the bathroom vent, only one trash can in the entire room (in the bathroom), no clock in the room, and the light fixture in the bathroom was rusted. Last night, I asked for an extended check-out time because traffic was horrible yesterday, and I wasn’t sure I would be able to make it back to the hotel after a test my son was taking this morning. One lady was extremely sweet and offered me 30 minutes, but the other lady was rude and told me I had to wait until this morning to ask. I had to leave the room at 7 am, so I told her not to worry about it, and I just got up even earlier so I would have time to get packed up.
Very nice rooms and helpful staff
The rooms were huge. Very spatious.
Thank you for taking a moment to share your experience. I always love to hear when our guests enjoy their stay. We look forward to welcoming you back to our hotel the next time you travel to Baton Rouge!
Felt right at home
Thank you for taking a moment to share your experience. I always love to hear when our guests enjoy their stay. We look forward to welcoming you back to our hotel the next time you travel to Baton Rouge! Sincerely, Amanda Acosta General Manager
Excellent
Dear Jacquelyn,While speaking with Mr. Fischer on Friday morning, attempts were made to reach a resolution with the alleged problems. However, during this conversation Mr. Fischer created a hostile environment and was asked to leave the property. I personally inspected the room and found the following: tub drain was closed. Once opened, the tub drained properly - it was not clogged. The bed was properly made with the proper sheets. The television was on the HDMI input and was correctly working once the input was changed. There was shampoo and conditioner in the room on the wall shelf. However, the shower bottles were low and needed to be refilled. The toilet issue was not reported so I did not check if it was working properly. It was very clear that a refund was the desired outcome as it was mentioned several times that the price was too high. We strive to provide a great experience to all of our guests and understand that we are not perfect. However, we were not given the opportunity to correct any of these issues and this review is not a true representation of the incident. Your requested refund was processed. If you need anything further, you can reach me at the hotel.