2/10 Terrible
Paria
Traveled with family
Mar 17, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately, our experience at Conrad Tulum Riviera Maya was deeply disappointing on multiple fronts. The inconsistency in charges quoted by different staff members left me feeling frustrated and taken advantage of. Moreover, the general unhappiness of the staff was palpable throughout my stay. The discomfort extended to the accommodations themselves, with uncomfortably subpar beds that made it difficult to get a good night's sleep. Despite claiming to be family-friendly, the lack of life vests for children added unnecessary stress and safety concerns to our stay.
To add to the frustration, dinner reservations were missed every single night, to the point where it became comical. Additionally, the sensors at every single bathroom didn't work, forcing us to use bottled water to wash our hands, which was both inconvenient and unsanitary.
Furthermore, the room was very noisy, with wind blowers in the morning and older children in nearby rooms causing disturbances at night. Had we not brought our toddlers’ white noise machine, it would have been impossible to sleep past these disruptions.
Overall, this experience was a complete letdown and a missed opportunity for Conrad Tulum Riviera Maya to provide quality service. I certainly will not be repeating this experience, nor would I wish it upon anyone else.
Paria
Stayed 4 nights in Mar 2024