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Loved this hotel. Everything about it was fantastic. From check-in, staff, room, all was great. I don't know if I have ever been in a hotel with better, more friendly, accommodating staff. They were wonderful!
I was in Chicago for a conference and was very impressed with the Godfrey hotel. The service was exemplary, the room extremely comfortable and amenable to both rest and productivity. The Brunch restaurant had a terrific breakfast menu. I would definitely stay at the Godfrey again when back in ...
Location was nice. Some staff were excellent, but others seemed overworked and not knowledgeable about the area. Several times the concierge desk had a “back in 30 minutes sign” when we had a question, and the front desk wasn’t helpful in answering questions. The Grand Tower only has 4 elevators ...
Absolutely loved this place! The front desk staff were attentive and helpful. Shout out to Brian for going above and beyond. The gym and brunch are amazing! I’ll be back! I left my Id and credit card in the room after checking out. Halfway to the airport I realized I didn’t have it. I called the ...
I appreciated having a "guest room" next to our bedroom. Very nice.
beautiful hotel, in the heart of the city....the pool is amazing for those who swim to exercise......the best pool I have ever seen in a hotel. love the amenities...staff very professional
The property is very nice in a great location. Staff was exceptionally friendly and helpful. Wi-fi extra! Really? Seems out of the norm these days.
Pleasant stay all around. Great amenities. Excellent service. Central location to most attractions. Highly recommended.
I really liked that they have bottles of water and coffee all day, there was nothing I didn't like.
Great location! The lobby and bar area was awesome as well. We had read the rooms were a disconnect from the vibe of the lobby but we were pleasantly surprised by their comfort as well. Bathroom was definitely tiny- not for big people and the hallways were narrow as well.
Fantastic location, close to everything you go downtown for. 1 minute walk to the Magnificent Mile. The room was very clean and comfortable. Excellent location to see the Chicago Lights Festival parade and anything else on Michigan Avenue. Great pricing for the car valet. Would definitely come ...
Location is excellent. Very clean and we'll maintained. Staff was nice. Rooms are nice, clean and cozy.
It was in close proximity (walking distance) to everything we wanted to see/do. Comfortable room, staff were accommodating to our requests.
The room was kind of small and i could not pair my devices with the tv as advertised but the staff was friendly and nice and the facility was very clean..
Good: great location, great staff. Less good: hotel is 100 years old and so has tiny bathrooms. Hilton is trying, but the age of the property is, as they say, what it is. We'll still come back because of the good stuff.
Had a suite on the 25th floor. View and room was excellent and beautiful. Staff was outstanding. TJ doorman was so nice and welcoming. Remembered us by name and assisted us for all of our needs. Looking forward to our next visit soon. Don't have any suggestions for improvement since we were 100% ...
like the location, the lobby, room, staff, and overall atmosphere.
clean, convenient, kind staff. Some noise outside the room until 11pm but then it was quiet
It is a great location. It is close to the Theater District so we were able to walk to see the shows without relying on public transportation. It is also convenient to subway stations for easy access to many of the sights to see in NYC. The staff was very kind and helpful. The rooms are a nice size ...
This is my favorite hotel I’ve ever stayed at. We came for an anniversary weekend and from the second we stepped in everyone was so pleasant. They upgraded our room and it was huge for nyc and the cleanest that I’ve ever seen. We got the king suite. Super comfortable bed, huge deep shower/tub. They ...
Website stated it has a roof top and when we got here they said no roof top it’s closed that’s fake advertising I would have stayed somewhere else .
The view and proximity to the Brooklyn Athletic Club. I did have a difficult time finding the entrance.
The hotel is clean and modern. The staff is very friendly and helpful. The location is perfect.
What I didn't like? Being told at check in that the room was not ready, then being offered a two twin beds room when I had reserved a two queen beds. Being told that the room would be ready an hour later and that I would be informed by phone. Coming back an hour later, and the room is not ready yet, ...
Great location! Friendly and helpful staff! Loved the property and the restaurant! Highly recommend! We will be back!
Buen servicio, pero solo una persona para hacer check-in y check-out, solo dos elevadores, a veces hay que esperar un poco, los cuartos muy amplios! Excelente ubicación!!!
Classy and great location. Decor is lovely. They upgraded me which was great.
Great location. White bedding. Good sized TV. All in all a very nice hotel, one elevator was down, which was a bummer, but it happens.
Very disappointing stay. The NYC Mandarin is simply not compareable to any of their Asian properties. My stay started with the explaination that WIFI was not free. I also waited 17 minutes at my lunch table until a waitress came to my table. I was one of 4 occupied tables. I simply cannot recommend ...
Nice, newer building with up to date mechanicals, large nicely furnished rooms, generally good and friendly staff but some gaps and lapses
Hotel is lovely. But the service is just not up to the challenge of a five star. 1. I booked a Classic King that according to there website is 401 sq ft vs Atelier at 360 sqf. When shown to my room by front desk woman I found it small. I asked woman if this was classic or atelier. She said that they ...
The staff were so nice and when I checked my room had been upgraded which was really nice.
We loved our stay at Hotel Hugo! The room, staff, restaurant & roof top bar exceeded our expectations. Would definitely stay again!
The rooms were a little small, the resort fee is insulting and to be honest this is why are using Arbnb. You can't have a resort fee with no amenities, your gym is a joke! You have no sauna no steam room.
Great location, service & staff! Loved the decor. Rooftop was a great added convenience
Check-in and check-out were easy and friendly. Room was very nice, beds comfortable. We greatly appreciated that the water in the room was complimentary, and that our sumptuous breakfast was included in the price. Location was convenient to everything - right by the 2/3 train. Would definitely stay ...
Very nice vibe . Love this hotel. Beautiful and clean and professional staff. Mostly no kids which was perfect .
A huge clean room in a great location. Front desk staff, valet, and concierge were wonderful. Considering how much money I spent to stay here I was a little disappointment the complementary beverages in the lobby were frequently lacking--i.e. there was supposed to be hot toddies/hot cider and it ...
This is more of a boutique property without the tiny hotel drawbacks. Everyone feels special here, from the high class attorney partner, to the international representative, to the everyday person. We even got to take the house car to dinner a couple times, and we weren’t anyone special. The door, ...
The staff was knowledgeable and very friendly. They went above and beyond for our stay. We really had a relaxing time and would return.
We rented this apartment for a four-day family trip to DC. The building is absolutely gorgeous and newly renovated with a Whole Foods on the ground floor next door. The Foggy Bottom Metro is across the street. We had a rental car for day-trips and the parking was easy and underground. The apartment ...
It was very clean and centrally located. I did not like how the door to the room let in light from the hall during the night. I had to put a towel in the bottom rack and open the closet door to block the light coming in on the sides.
Very nice place to stay. I would stay here again. Walking distance to all the popular sites to visit in DC.
pRO: The property was amazingly pre-war but with a flair of renaissance... lobby was modern retro with lush colors and beautiful art pieces reminding us that we are standing in the middle of American decadent. Cons: Bathrooms were extremely small and narrow.
Liked the proximity to the National Mall and other sites. Liked the friendliness and helpfulness of the hotel staff.
Excellent location, friendly staff, but I found long hair on the floors. Perhaps, cleaning staff need to wear hairnets.
The staff was wonderful. Valet service impeccable. I had several in and outs and they were very accommodating. The Bellman were excellent I came to the door they grab my bags and took him to the room while I Gave my car to the valet.
A very nice and clean hotel, friendly and helpful staff. Great location, very close to Georgetown and DuPont Circle.
Beautiful hotel! The pool area was great. Food was a little on the pricey side but at least it was good.
Friendly staff. Convenient location. We walked to capital and Smithsonian.
The front desk people were amazing and the experience was great. We got all we could ask for and then some. It was a late check in because of a nightmare at a previous hotel but this experience was definitely the needed refresher! Thank you to the staff for being so nice and helpful!
The staff was very friendly. The location is wonderful. The only complaint I have is that you can’t control the thermostat in your room, so it got pretty warm because they had the heat on full blast. The windows open, but it’s very loud outside, so leaving the windows open at night is not an ...
There were no linens for the pullout coach if needed, tv remote did not work in master bedroom.
Beautiful estate friendly staff upon check in i truly appreciate great customer service
Well manicured grounds, spacious and inviting landscape.
Property is beautiful and expansive. But they charge $24 per day to selfpark your car. Keep that in mind to calculate the total cost per day.
This hotel was great! Great bed & pillows ... restful sleep. Nice peaceful pool area and friendly service. There was one issue that they addressed immediately. Will always stay here.
I liked the property however I was disappointed that water park was not included. Orbitz did not disclose it during booking, and only after reservation was made it was revealed in an E-mail message.
I was thoroughly impressed with the whole facility, staff,amenities and cleanliness
It was very clean. Staff was excellent and courteous. Close to all theme parks. My children enjoyed the buffet breakfast in the in-house restaurant. They need to add a shuttle that picks up and returns they’re customers to the airport. The shuttle to Disney theme parks was very convenient. They offered ...
We enjoyed our stay at this hotel. The amenities we great. I loved the spa.
Located in Crystal Cove, this vacation home is within 3 mi (5 km) of Medieval Times, 192 Flea Market, and Osceola Square Mall. Give Kids the World Village and Florida Technical College are also within 3 mi (5 km).
Beautiful resort....highly recommended and great for families
love the valet option compared to paying $60 for self parking, kind of steep but front desk and staff makes up for it. the restaurant on property makes a big difference too after a long day.
they were not so helpful in finding things to do if they did not say go out and see their new hotel - think it was time share and we simply did not have the time or the desire. It has to be said that the hotel's own staff were really sweet.
Very clean and well maintained. Only negative was the 10 am checkout and charging additional $75 to checkout 1 hour later
Westgate property in Orlando is very spacious, clean,, and close to all major attractions and restaurants. Security 24/7 is also a plus for piece of mind when traveling with your family. Room rates was very fair and reasonable. Definitely would stay at this property again when visiting Orlando.
The resort fee really does include use of well maintained water sports and bikes. The gym is amazing... even had pelaton bikes. Service is out of this world!
We love how clean and neat our rooms where. The staff there was great even though they kept insisting in attending some 90 minute talk to receive a future discount.
Nice size, clean rooms. Good facilities. Only con is the distance from activities
Very professional and clean! Staff was very pleasant!
Proximity, can’t be beat. One of the finer places I’ve stayed in
What I liked about facility is that it was close to everything really good placement the service was really good it looked pike they are in a middle of renovation so the property wasn't looking like in the pics. But overall my stay was good I would come back againg if I needed.
The property was being remodeled and smelt funny other than that things were fine.
I really enjoyed the bike rides and the magician show. Its very nice place to stay
I love the suite layout! It was great to have a room to ourselves and one for the kids plus a separate living area.
Couch in living room in very poor condition. Condion of headboard was dislodged but after bei g called they sent maintenance men to repair.
Service was outstanding. Everyone who helped us was pleasant, informative and overall just really great. Property is nice. Room was updated and clean. Love the market downstairs with Starbucks. Shuttle was to Disneyland was cheap and easy to use. Only downside was I had requested a crib and they ...
The staff members went above and beyond to make me feel welcomed. The hotel has an onsite restaurant, bar, coffeeshop and small area for purchase of incidentals. The hotel was conveniently located near Disneyland so walking to the park was not confusing or difficult.
We really enjoyed this property! The room was nice! We like to have a separate room for the kids and the bunk beds were perfect. The buffet breakfast was delicious and the proximity to Disney was great!
This hotel was close to Disneyland and had the basic amenities for a decent price. Was a close walk to the Hilton that has a food court.
We LOVED the kid loft....fit 4 children beautifully with the ability to close the glass doors and keep an eye on them. We didn’t like we could only park one vehicle while charging the other one $30.00. It was nicely close to Disneyland!
Hotel is always clean and a great convenience when going to the theme park. Also have a restaurant which is reasonably priced considering the location. Overall a great experience as always.
The property was very nice and elegant! This place is a must stay!
Surprising nice suite. Very comfortable. Oak Grill restaurant was lovely. Excellent service, food well prepared. Multiple servers assisting, even though they were busy. Excellent guitar entertainer.
Great pool and service. The rooms were clean and the food and drinks were very good.
Felt safe, staff helpful and friendly . Room very clean, bed comfortable and modern
Front desk was helpful. The valet service was outstanding. The young men and women working there are too notch. Very polite and quick to get your car.
It was our anniversary and they brought us a nice bottle of champagne and chocolate strawberries to our room. GREAT SERVICE!!! There bar staff were really nice as well.
I really enjoyed the view. I was unhappy that as adverstised we didnt recieve free wifi, because it was booked through a third party (Orbitz). This should be clarifieed by the third party.
You can not beat the location of this hotel! It’s on the ocean and, walking distance to ferry, Bike rentals next door! We had so much fun on the electric two seater bike! Saw everything in two hours but could have gone longer if we had time! Took an uber to dinner at 21 Ocean then walked home along ...
Everything about this hotel was perfect! Lots of things to do, location, and clean!
Loved the convenience of the water park connected to the hotel. So many options for food as well. Great place for the kids.
They have great roommates when booking online however they make up their rates when you park overnight. $32.00 overnight parking fee which is not waved. This is regular self-park fee. Per night. So really you might as well book reservations at a nicer property which includes guest overnight parking ...
We really enjoyed our stay , the room was big and clean ,the people friendly specially the gentleman name Sam At the front desk .Definitely stay there again if we in the area.
Being a fan of smaller hotels, I never stayed in this type of places before. And I have to say - it was my loss. This hotel is fantastic! Large clean rooms, super convenient location for people that fly, and drive. Being located in the business district, the area around the hotel is large, very well ...
I never had a problem with the hotel but with you Orbitz about how you handled the car rental situation or how you didn't handle it. I also had a problem with Delta airlines too and Orbitz set that up too. I really don't believe I will ever use Orbitz again.
they have pool and free breakfast. Very fun. Very friendly staffs.
Convenient area; everything was great; the staff was very friendly and helpful
One of the nicest hotels we have stayed at. 5 STARS across the board. Service / Cleanliness / Attention To Detail / Location are all perfect.
they can't do enough for their guests. amazing place. I would recommend this to anyone
The staff was very pleasant and helpful. They picked us up and delivered us back to the airport upon arrival and departure. They remember our names at the restaurant. Staff was very helpful.
Nice little botique hotel bbn in Beverly Hills Spaciouscroom friendly staff
Very Very pricey! You really have to budget yourself if you are an average person.
Jamie, the receptionist was extremely professional, helpful, and accommodating when I had some concerns with the first room assigned to me. I received an upgrade for the rest of my stay, and I can’t thank Jamie and her manager enough for making my stay in LA an enjoyable and restful one after a very ...
Quiet. Excellent service. Good restaurant. We had a good time. We were in and out daily and the people manning the parking/car service were quick and efficient.
Liked everything. Great service. Clean facility. Friendly staff.
Proximity to Cedars and very nice ADA suite...very friendly and accommodating staff...👍
I really liked the location and the ease of checking in and out staff was very friendly and helpful
Location in Pasadena is great, close to Colorado Blvd, but far enough away to be quiet. Great mattress and bedding.
Older hotel. Beautiful lobby. The rooms were a bit dated with very small bathrooms.
Nice infrastructure. The swimming pool is heated and from the Jacuzzi there is a amazing view of the city, BUT the Jacuzzi's water were a bit too green for me... so we ended up not get in the Jacuzzi. Bathroom was not spotless (I saw some stain in the toilet seat), overall it was just clean.
A fabulous small hotel property that is unique and offers great value while being a charming place to stay.
My wife and I had just gotten to the states from Tokyo, and the Japanese style rooms and amenities made us feel right at home.
There was no parking and it was difficult to find any unless you paid valet but that what $42.00 every time
The front desk staff and parking valet were all very friendly. The room was stylish, and very clean and comfortable. The rooftop bar was wonderful. Hotel was close to the venue where we were going to a concert. Our room was on the 2nd floor and the only negative was a bit of noise downstairs around ...
I love that this hotel is close to everything! You can walk to your rental car or the airport if needed, but that will be unnecessary as they have a shuttle. The hotel rooms are large, beautiful, and clean! We had an issue with them not being able to find our reservation at check in but they handled ...
I booked the ocean view room and had an amazing time with the sea lions outside of my window!
5 star property. We loved our stay here, will most definitely be coming back.
Good location, parking difficult without spending extra for valet. Pretty expensive for the facility... but that is Westwood
Everything was wonderful but the beds must be improved! We didn’t sleep well because the mattresses were too soft.