{"id":78056,"date":"2020-04-06T12:39:49","date_gmt":"2020-04-06T17:39:49","guid":{"rendered":"https:\/\/www.orbitz.com\/blog\/?p=78056"},"modified":"2020-06-02T16:58:05","modified_gmt":"2020-06-02T21:58:05","slug":"everything-you-need-to-know-about-cancelling-your-hotel-right-now","status":"publish","type":"post","link":"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-hotel-right-now\/","title":{"rendered":"Everything you need to know about cancelling your hotel right now"},"content":{"rendered":"<p><span data-contrast=\"auto\">Along with the disappointment of having to cancel a trip comes the potential headache of having to make those changes to your reservation. But as the novel Coronavirus (COVID-19) continues to disrupt lives\u2014and travel plans\u2014worldwide, we&#8217;re here to help you navigate the challenges and uncertainty. To that end, we&#8217;ve negotiated with our travel partners to <\/span><b><i><span data-contrast=\"auto\">waive cancellation penalties<\/span><\/i><\/b><span data-contrast=\"auto\"> and <\/span><b><i><span data-contrast=\"auto\">refund <\/span><\/i><\/b><b><i><span data-contrast=\"auto\">existing <\/span><\/i><\/b><b><i><span data-contrast=\"auto\">hotel <\/span><\/i><\/b><b><i><span data-contrast=\"auto\">bookings<\/span><\/i><\/b><span data-contrast=\"auto\"> through <\/span><b><span data-contrast=\"auto\">April 30<\/span><\/b><b><span data-contrast=\"auto\">, 2020<\/span><\/b>,\u00a0<span data-contrast=\"auto\">or provide a full-cost <\/span><span data-contrast=\"auto\">voucher allowing you to rebook in the future<\/span><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span data-ccp-props=\"{}\" data-wac-het=\"1\"><a href=\"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-flight-right-now\/\" target=\"_blank\" rel=\"noopener\"><strong>RELATED:<\/strong> Everything you need took now about cancelling your FLIGHT right now<\/a>\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">How to\u00a0cancel, depending on your\u00a0trip dates<\/span><\/b><b><span data-contrast=\"none\">:<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\" data-wac-het=\"1\">\u00a0<\/span><\/h2>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">If your hotel stay\u00a0is set to start\u202f\u00a0before\u202f April 30, 2020:<\/span><\/p>\n<ul>\n<li><span data-contrast=\"none\">If your hotel stay begins <\/span><span data-contrast=\"none\">within the next<\/span><span data-contrast=\"none\"> 24 hour<\/span><span data-contrast=\"none\">s, <\/span><b><i><span data-contrast=\"none\">please contact us immediately<\/span><\/i><\/b><i><span data-contrast=\"none\">.<\/span><\/i><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">If your hotel stay begins more than 24 hours from now<\/span><span data-contrast=\"none\">, you ca<\/span><span data-contrast=\"none\">n c<\/span><span data-contrast=\"none\">ancel <\/span><span data-contrast=\"none\">with<\/span> <b><i><span data-contrast=\"none\">no penalty<\/span><\/i><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1800}\" data-wac-het=\"1\">\u00a0a<\/span><span data-contrast=\"none\">nd y<\/span><span data-contrast=\"none\">ou&#8217;ll be eligible for a <\/span><b><i><span data-contrast=\"none\">full refund<\/span><\/i><\/b><b><i><span data-contrast=\"none\">;<\/span><\/i><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1800}\" data-wac-het=\"1\">\u00a0o<\/span><span data-contrast=\"none\">r, in some cases, receive a <\/span><b><i><span data-contrast=\"none\">voucher<\/span><\/i><\/b> <b><i><span data-contrast=\"none\">from us <\/span><\/i><\/b><b><i><span data-contrast=\"none\">equal to the total price<\/span><\/i><\/b><span data-contrast=\"none\"> + taxes and fees, which you can use to rebook the same property <\/span><span data-contrast=\"none\">within the next year.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1800}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;335559685&quot;:360}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">What you\u2019ll need to start the process:\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\" data-wac-het=\"1\">\u00a0<\/span><\/h2>\n<ul>\n<li><span data-contrast=\"none\">Find your i<\/span><span data-contrast=\"none\">tinerary number from your confirmation email or from your <\/span><a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">My Trips<\/span><\/b><\/a> <span data-contrast=\"none\">page, which can be accessed by logging into your Orbitz account.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li><span data-contrast=\"none\">Have your travel dates ready, as well as the email and phone number you used to make the reservation.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b>Your best bests for cancelling:<\/b><\/h2>\n<p><span data-contrast=\"none\">Use one of these options<\/span>\u00a0<span data-contrast=\"none\">to cancel your Orbitz reservation:<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<ul>\n<li><b><span data-contrast=\"none\">Cancel online from\u202f\u00a0<\/span><\/b><a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">My Trips<\/span><\/b><\/a><b><span data-contrast=\"none\">.<\/span><\/b> <span data-contrast=\"none\">Log in to your Orbitz account to a<\/span><span data-contrast=\"none\">ccess your booking and follow the instructions <\/span><span data-contrast=\"none\">from your itinerary <\/span><span data-contrast=\"none\">to cancel<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">Cancel using Chat<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b><span data-contrast=\"none\"> Click<\/span><span data-contrast=\"none\"> the blue<\/span><b><span data-contrast=\"none\">\u202f\u00a0<\/span><\/b><span data-contrast=\"none\">Chat Now<\/span><span data-contrast=\"none\">\u202f button <\/span><span data-contrast=\"none\">from the <a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\"><strong>My Trips<\/strong><\/a>\u00a0page or from our <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\"><strong>Customer Service<\/strong><\/a> page. <\/span><span data-contrast=\"none\">A virtual agent will guide you through the process of cancelling your booking and answer other questions you may have<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">Complete <\/span><\/b><b><span data-contrast=\"none\">the Cancel Request form<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b> <span data-contrast=\"none\">Fill out\u202f\u00a0<\/span><span data-contrast=\"none\">the <strong><a href=\"https:\/\/www.orbitz.com\/travel-alert-refunds\" target=\"_blank\" rel=\"noopener\">Cancel Request<\/a><\/strong> form<\/span><span data-contrast=\"none\">\u202f\u00a0<\/span><span data-contrast=\"none\">using your itinerary number, and the original email and phone number you used to make your booking<\/span><span data-contrast=\"none\">.<strong>\u00a0<\/strong><\/span><\/li>\n<li><b><span data-contrast=\"none\">If <\/span><\/b><b><span data-contrast=\"none\">your <\/span><\/b><b><span data-contrast=\"none\">hotel stay begins within the next 24 hours<\/span><\/b><span data-contrast=\"none\">, <\/span><span data-contrast=\"none\">click the <\/span><span data-contrast=\"none\">Contact Us<\/span><span data-contrast=\"none\"> button <\/span><span data-contrast=\"none\">on <\/span><span data-contrast=\"none\">the <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\"><strong>Customer Service<\/strong><\/a> page<\/span> <span data-contrast=\"none\">to be connected directly with an agent.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">HOTEL CANCELLATION FAQ&#8217;s<\/span><\/b><span data-ccp-props=\"{&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/h2>\n<h2><b><span data-contrast=\"none\">Should I cancel through Orbitz or <\/span><\/b><b><span data-contrast=\"none\">contact my <\/span><\/b><b><span data-contrast=\"none\">hotel<\/span><\/b><b><span data-contrast=\"none\"> directly?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">We are working closely with our hotel partners to update lodging cancellation policies as quickly as possible. If you booked a hotel stay through our site or app, please start your cancellation or change request with us first\u2014unless directed otherwise by an Orbitz Travel Advisor or the property directly.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Will I have to pay a fee or penalty to change or cancel my reservation? <\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">We have worked closely with our travel partners to waive cancellation fees for hotel stays booked before March 19, 2020 for travel through April 30, 2020.<\/span><b><span data-contrast=\"none\">\u00a0<\/span><\/b><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Why am I getting a credit instead of a refund? <\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Orbitz<\/span>\u00a0<span data-contrast=\"none\">follows the policies of its <\/span><span data-contrast=\"none\">hotel partners<\/span><span data-contrast=\"none\">. <\/span><span data-contrast=\"none\">In situations where we have been unable to negotiate a refund policy, we are offering a <\/span><span data-contrast=\"none\">voucher from us equal to the total price <\/span><span data-contrast=\"none\">+ taxes and fees allowing you to rebook the original property <\/span><span data-contrast=\"none\">within the next year.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">When will I get my refund? <\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Right now, refunds may take up to 30 days to process. Please check your bank or card statements within this timeframe before calling.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">My <\/span><\/b><b><span data-contrast=\"none\">hotel stay begins<\/span><\/b><b><span data-contrast=\"none\"> after April 30, 2020\u2014c<\/span><\/b><b><span data-contrast=\"auto\">an I still cancel?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Hotel<\/span><span data-contrast=\"auto\"> policies are changing daily due to COVID-19. Please wait and check back closer to your <\/span><span data-contrast=\"auto\">stay date <\/span><span data-contrast=\"auto\">for the latest policies. If you do want to cancel today, you can do so from the <\/span><span data-contrast=\"auto\">My Trips<\/span> <span data-contrast=\"auto\">page, but please be aware that all normal cance<\/span><span data-contrast=\"auto\">l<\/span><span data-contrast=\"auto\">l<\/span><span data-contrast=\"auto\">ation<\/span><span data-contrast=\"auto\"> penalties will apply.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><b><span data-contrast=\"none\">My hotel is closed due to COVID-19\u2014what should I do?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Even if the property you have booked <\/span><span data-contrast=\"none\">on our site<\/span><span data-contrast=\"none\"> is closed <\/span><span data-contrast=\"none\">due to<\/span><span data-contrast=\"none\"> COVID-19, our agents can help you request a change or cancellation.<\/span><span data-contrast=\"none\"> Please follow the normal <strong><a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\">steps to cancel <\/a><\/strong><\/span><span data-contrast=\"none\">listed here.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">What if I <\/span><\/b><b><span data-contrast=\"none\">had a vacation rental\u00a0<\/span><\/b><b><span data-contrast=\"none\">reservation?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">If you booked a vacation rental and your confirmation number begins with HA, see the \u202f<\/span><span data-contrast=\"none\"><a href=\"https:\/\/help.vrbo.com\/articles\/What-can-I-do-if-my-reservation-is-affected-by-the-Coronavirus\" target=\"_blank\" rel=\"noopener\"><strong>Coronavirus vacation rental page<\/strong><\/a>.<\/span> <span data-contrast=\"none\">For all other vacation rentals, log in to your Orbitz account to access your booking from the \u202f<\/span><a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\"><strong>My Trips<\/strong><\/span><\/a><span data-contrast=\"none\">\u202f page and follow the instructions to cancel.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">What if my <\/span><\/b><b><span data-contrast=\"none\">hotel<\/span><\/b><b><span data-contrast=\"none\"> is part of a vacation package?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Travelers<\/span><span data-contrast=\"none\"> with a vacation package should cancel each component of their trip separately. For example, i<\/span><span data-contrast=\"none\">f you <\/span><span data-contrast=\"none\">reserved a hotel<\/span> <span data-contrast=\"none\">+ flight<\/span><span data-contrast=\"none\"> vacation package, please follow the above steps to cancel your <\/span><span data-contrast=\"none\">hotel <\/span><span data-contrast=\"none\">and visit our <\/span><strong><a href=\"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-flight-right-now\/\" target=\"_blank\" rel=\"noopener\">flight page FAQ<\/a><\/strong> <span data-contrast=\"none\">for instructions on cancelling your <\/span><span data-contrast=\"none\">airline tickets<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">I tried all of the options above\u2014why am I not able to<\/span><\/b><b><span data-contrast=\"none\">\u00a0cancel my <\/span><\/b><b><span data-contrast=\"none\">hotel?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">If none of the above options were successful in cancelling your<\/span><span data-contrast=\"none\"> hotel stay<\/span><span data-contrast=\"none\">, you may attempt to cancel <\/span><span data-contrast=\"none\">directly with the <\/span><span data-contrast=\"none\">hotel<\/span><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">I have travel insurance\u2014can I get a refund<\/span><\/b><b><span data-contrast=\"none\">?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Check your policy to see if unforeseen events like <\/span><span data-contrast=\"none\">COVID-19<\/span><span data-contrast=\"none\"> are covered.<\/span> <span data-contrast=\"none\">You may have the option to file a claim with the insurance provider. Please note that a refund is not guaranteed in th<\/span><span data-contrast=\"none\">is<\/span><span data-contrast=\"none\"> instance.<\/span><span data-contrast=\"none\"> If you still wish to cancel your <\/span><span data-contrast=\"none\">hotel stay<\/span><span data-contrast=\"none\"> through <\/span><span data-contrast=\"none\">Orbitz<\/span>\u00a0<span data-contrast=\"none\">you may do so.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"auto\">If I book a hotel between now and April 30, will I be automatically be eligible for these cancellation policies?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">The policies discussed here currently apply only to existing bookings through April 30. We strongly suggest travelers search for and book a refundable hotel rate for any upcoming travel.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>These are the easiest and quickest ways to change your hotel reservation. <\/p>\n","protected":false},"author":55,"featured_media":78062,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1514,41],"tags":[2929,2228,2772],"class_list":["post-78056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature","category-hotels","tag-coivd-19","tag-hotels","tag-tips-and-advice"],"acf":{"api_active":false,"api_title":"","api_excerpt":"","api_featured_image":false,"api_lob":"Hotels"},"posts_api_cpm_point":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Everything you need to know about cancelling your hotel right now | Orbitz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-hotel-right-now\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Everything you need to know about cancelling your hotel right now | Orbitz\" \/>\n<meta property=\"og:description\" content=\"These are the easiest and quickest ways to change your hotel reservation.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-hotel-right-now\/\" \/>\n<meta property=\"og:site_name\" content=\"Orbitz\" \/>\n<meta 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