{"id":78044,"date":"2020-04-03T15:16:08","date_gmt":"2020-04-03T20:16:08","guid":{"rendered":"https:\/\/www.orbitz.com\/blog\/?p=78044"},"modified":"2020-06-02T16:59:22","modified_gmt":"2020-06-02T21:59:22","slug":"everything-you-need-to-know-about-cancelling-your-flight-right-now","status":"publish","type":"post","link":"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-flight-right-now\/","title":{"rendered":"Everything you need to know about cancelling your flight right now"},"content":{"rendered":"<p><span data-contrast=\"auto\">We know your travel plans have likely been disrupted by the novel Coronavirus (COVID-19), and we&#8217;re here to help you through the challenges and uncertainty you&#8217;re probably feeling right now. That&#8217;s why we&#8217;<\/span><span data-contrast=\"auto\">re working closely with our airline partners to <\/span><b><i><span data-contrast=\"auto\">waive cancellation<\/span><\/i><\/b><b><i><span data-contrast=\"auto\">\/change<\/span><\/i><\/b><b><i><span data-contrast=\"auto\"> penalties<\/span><\/i><\/b><span data-contrast=\"auto\"> and <\/span><b><i><span data-contrast=\"auto\">provide credit toward future travel<\/span><\/i><\/b><span data-contrast=\"auto\"> through <\/span><b><span data-contrast=\"auto\">May 31, 2020<\/span><\/b>,\u00a0<span data-contrast=\"auto\">where policies permit<\/span><span data-contrast=\"auto\">. Here&#8217;s everything you need to know.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p style=\"text-align: center;\"><span data-ccp-props=\"{}\" data-wac-het=\"1\"><a href=\"https:\/\/www.orbitz.com\/blog\/2020\/04\/everything-you-need-to-know-about-cancelling-your-hotel-right-now\/\" target=\"_blank\" rel=\"noopener\"><strong>RELATED:<\/strong> Find out more about cancelling your HOTEL right now<\/a><\/span><\/p>\n<h2><b><span data-contrast=\"none\">If your flight is scheduled to return\u202f\u00a0<\/span><\/b><b><i><span data-contrast=\"none\">before\u00a0<\/span><\/i><\/b><b><span data-contrast=\"none\">\u202fMay 31, 2020:<\/span><\/b><span data-ccp-props=\"{&quot;335559685&quot;:360}\" data-wac-het=\"1\">\u00a0<\/span><\/h2>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">You can cancel your upcoming flight\u00a0<\/span><span data-contrast=\"none\">online or in-ap<\/span><span data-contrast=\"none\">p<\/span> <span data-contrast=\"none\">through <\/span><span data-contrast=\"none\">Orbitz with<\/span><span data-contrast=\"none\">\u00a0<\/span><b><span data-contrast=\"none\">no penalty<\/span><\/b><span data-contrast=\"none\">.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">You will receive a <\/span><b><span data-contrast=\"none\">credit\u00a0<\/span><\/b><span data-contrast=\"none\">for the cost of the ticket + taxes and fees, which can be redeemed for future travel.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"5\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Note:<\/span><\/b> <span data-contrast=\"none\">Credit availability and eligible travel dates are determined by the airline.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><b><span data-contrast=\"none\">What you&#8217;ll need to get started:\u00a0<\/span><\/b><\/h2>\n<ul>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Locate your i<\/span><span data-contrast=\"none\">tinerary number from your Orbitz confirmation email or your <a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\">My Trips<\/a> page on Orbitz.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\u2022\" data-font=\"Century Gothic\" data-listid=\"6\" aria-setsize=\"-1\" data-aria-posinset=\"0\" data-aria-level=\"1\"><span data-contrast=\"none\">Have the phone number and email used to make the booking handy, as well as your travel dates.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080}\" data-wac-het=\"1\">\u00a0<\/span><\/li>\n<\/ul>\n<h2><span data-ccp-props=\"{}\" data-wac-het=\"1\">Your best bets for cancelling:\u00a0<\/span><\/h2>\n<p><span data-ccp-props=\"{}\" data-wac-het=\"1\">There are a few different ways you can cancel your flight reservation with\u00a0<\/span><span data-contrast=\"none\">Orbitz<\/span><span data-contrast=\"none\">:<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360}\" data-wac-het=\"1\">\u00a0<\/span><span data-ccp-props=\"{&quot;335559685&quot;:360,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Cancel online from \u202fthe\u00a0<\/span><\/b><b><span data-contrast=\"none\">My Trips page<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b> <span data-contrast=\"none\">Log into <a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\">your Orbitz account<\/a> and a<\/span><span data-contrast=\"none\">ccess your booking though My Tripsand follow the instructions <\/span><span data-contrast=\"none\">from your itinerary <\/span><span data-contrast=\"none\">to cancel<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Cancel using Chat<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b><span data-contrast=\"none\"> Click<\/span><span data-contrast=\"none\"> the blue<\/span><b><span data-contrast=\"none\">\u202f\u00a0<\/span><\/b><span data-contrast=\"none\">Chat Now\u00a0<\/span><span data-contrast=\"none\">\u202fbutton <\/span><span data-contrast=\"none\">from on the <a href=\"https:\/\/www.orbitz.com\/trips\" target=\"_blank\" rel=\"noopener\">My Trips<\/a> or our <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\">Customer Service page<\/a>. A<\/span><span data-contrast=\"none\">\u00a0virtual agent will guide you through the process of cancelling your booking, and answer other questions you may have<\/span><span data-contrast=\"none\">.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">Complete <\/span><\/b><b><span data-contrast=\"none\">the Cancel Request form<\/span><\/b><b><span data-contrast=\"none\">.<\/span><\/b> <span data-contrast=\"none\">Fill out\u202f\u00a0<\/span><span data-contrast=\"none\">the <a href=\"https:\/\/www.orbitz.com\/travel-alert-refunds\" target=\"_blank\" rel=\"noopener\">Cancel Request<\/a> form\u00a0<\/span><span data-contrast=\"none\">\u202fusing the itinerary number, email and phone number from your booking<\/span><span data-contrast=\"none\">. <\/span><span data-contrast=\"none\">After submitting the form, the cancel request will be processed.\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"none\">If <\/span><\/b><b><span data-contrast=\"none\">your flight is departing within the \u202fnext 72 hours<\/span><\/b><span data-contrast=\"none\">, <\/span><span data-contrast=\"none\">click the<\/span> <span data-contrast=\"none\">Contact Us<\/span><span data-contrast=\"none\"> button at the top of the <a href=\"https:\/\/www.orbitz.com\/travel-alert-refunds\" target=\"_blank\" rel=\"noopener\">Customer Service<\/a> page to speak directly with an agent.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1080,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2>FLIGHT CANCELLATION FAQ&#8217;s<\/h2>\n<h2><b><span data-contrast=\"none\">Should I cancel through Orbitz or <\/span><\/b><b><span data-contrast=\"none\">contact my airline directly?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Our agents cannot cancel or change reservations booked on many low-cost and international airlines, including Aer Lingus, Easy Jet, Fun Jet, Norwegian, Spirit, Frontier and Volaris ( you can see a full list under <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\">&#8220;Exceptions&#8221; on our cancellation page<\/a>).\u00a0<\/span><span data-contrast=\"none\">If your airline is in <\/span><b><span data-contrast=\"none\">this list<\/span><\/b><span data-contrast=\"none\">, p<\/span><span data-contrast=\"none\">lease follow the guidance on the airline\u2019s website and work with them directly to make any changes to your flight.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:1440}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Will\u00a0I have to pay a fee to change or cancel?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Some <\/span><span data-contrast=\"auto\">airlines<\/span><span data-contrast=\"auto\">\u00a0are now allowing a full waiver of <\/span><span data-contrast=\"auto\">fees and <\/span><span data-contrast=\"auto\">penalties because of COVID-19. If your <\/span><span data-contrast=\"auto\">airl<\/span><span data-contrast=\"auto\">ine does not permit a full refund, our customer support team will contact you to advise you of the next best available option.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">I tried all of the options above but\u00a0still\u00a0<\/span><\/b><b><span data-contrast=\"none\">can\u2019t cancel my flight\u2014why?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">If none of the above options have let you cancel your trip, you could try to cancel <\/span><span data-contrast=\"none\">directly with your airline.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">My flight is scheduled to depart after April 30, 2020\u2014c<\/span><\/b><b><span data-contrast=\"auto\">an I still cancel now?<\/span><\/b><\/h2>\n<p><span data-contrast=\"auto\">Airline policies are changing daily due to COVID-19, so it may be better to check back closer to your departure date. If you do want to cancel today, you can try to do so from the <\/span><span data-contrast=\"auto\">My Trips<\/span> <span data-contrast=\"auto\">page, but normal cancel<\/span><span data-contrast=\"auto\">lation<\/span><span data-contrast=\"auto\"> penalties might apply.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Why am\u00a0being issued a credit instead of a refund? <\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Orbitz<\/span>\u00a0<span data-contrast=\"none\">follows the policies of its airline partners and other travel providers. Many airlines at this time are offering credit toward a future flight unless the flight has been cancelled.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:338}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">Will I get a\u00a0refund if I have travel insurance?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">Check your policy to see if unforeseen events like <\/span><span data-contrast=\"none\">COVID-19<\/span><span data-contrast=\"none\"> are covered.<\/span> <span data-contrast=\"none\">You may have the option to file a claim with the insurance provider. Please note that a refund is not guaranteed in that instance.<\/span><span data-contrast=\"none\"> If you still wish to cancel your flight through <\/span><span data-contrast=\"none\">Orbitz<\/span>\u00a0<span data-contrast=\"none\">you may do so.\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true}\" data-wac-het=\"1\">\u00a0<\/span><span data-ccp-props=\"{}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">What if my flight is part of a vacation package?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">You&#8217;ll have to <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\">cancel<\/a> each part of your vacation package separately. For example, if <\/span><span data-contrast=\"none\">you purchased a flight <\/span><span data-contrast=\"none\">+ hotel <\/span><span data-contrast=\"none\">vacation package, it&#8217;s best to use one of the above options (My Trips, Chat, the <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\">Cancel Request<\/a> form, etc) to cancel your flight, and then visit our <\/span><span data-contrast=\"none\">hotel FAQ<\/span>\u00a0page\u00a0<span data-contrast=\"none\">for instructions on how to cancel your hotel.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><span data-ccp-props=\"{&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n<h2><b><span data-contrast=\"none\">What if I purchased two one-way flights?<\/span><\/b><\/h2>\n<p><span data-contrast=\"none\">If you purchased two one-way flights, each flight must be <a href=\"https:\/\/www.orbitz.com\/service\/#\/articles\/554\/61\/25643\" target=\"_blank\" rel=\"noopener\">changed or cancelled<\/a> separately.<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;335559685&quot;:720,&quot;335559737&quot;:169}\" data-wac-het=\"1\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>These are the fastest, easiest ways to change your flight reservation.<\/p>\n","protected":false},"author":55,"featured_media":78052,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1514],"tags":[2221,2772],"class_list":["post-78044","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-feature","tag-flights","tag-tips-and-advice"],"acf":{"api_active":false,"api_title":"","api_excerpt":"","api_featured_image":false,"api_lob":"Hotels"},"posts_api_cpm_point":"","yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Everything you need to know about cancelling your flight right now | Orbitz<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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