{"id":29074,"date":"2014-04-22T11:25:12","date_gmt":"2014-04-22T16:25:12","guid":{"rendered":"http:\/\/www.orbitz.com\/blog\/?p=29074"},"modified":"2018-03-05T11:17:00","modified_gmt":"2018-03-05T17:17:00","slug":"were-1-orbitz-is-best-in-customer-satisfaction","status":"publish","type":"post","link":"https:\/\/www.orbitz.com\/blog\/2014\/04\/were-1-orbitz-is-best-in-customer-satisfaction\/","title":{"rendered":"We&#8217;re #1! Orbitz is best in customer satisfaction"},"content":{"rendered":"<p>Well, look who&#8217;s #1. It&#8217;s us! The <a title=\"ACSI\" href=\"http:\/\/www.theacsi.org\/\" target=\"_blank\" rel=\"noopener\"><strong>2014 American Customer Satisfaction Index<\/strong> <\/a>results are in and Orbitz was named the best travel web site for overall customer satisfaction, beating out all major competitors. Thanks for that! We love you, too, but just in case you were still wondering what makes Orbitz customer service so special, we&#8217;ve rounded up some real customer quotes (as told through some pretty unreal GIFs).<\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u201cEasy, organized and I just love the ability to choose nearby airports.\u201d<\/strong> Clean and organized, that\u2019s our style.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29091 alignnone\" style=\"margin-left: 90px; margin-right: 90px;\" src=\"https:\/\/www.orbitz.com\/blog\/wp-content\/uploads\/2014\/04\/mrs-doubtfire-dancing-o1.gif\" alt=\"mrs-doubtfire-dancing-o[1]\" width=\"320\" height=\"240\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u201cI absolutely love the rewards system because my family does a great deal of traveling.\u201d<\/strong> Rewarding you for your loyalty? It\u2019s just our little way of saying\u2026<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29093 alignnone\" style=\"margin-left: 25px; margin-right: 25px;\" src=\"https:\/\/www.orbitz.com\/blog\/wp-content\/uploads\/2014\/04\/68886-James-Franco-thank-you-gif-RguI1.gif\" alt=\"68886-James-Franco-thank-you-gif-RguI[1]\" width=\"450\" height=\"253\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u201cApp was convenient and easy, best was the time options that other sites do not show.\u201d<\/strong> It\u2019s true\u2014our app is so easy a baby could use it. Maybe.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29095 alignnone\" style=\"margin-left: 24.5px; margin-right: 24.5px;\" src=\"https:\/\/www.orbitz.com\/blog\/wp-content\/uploads\/2014\/04\/giphy.gif\" alt=\"giphy\" width=\"451\" height=\"269\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u201cPrice accuracy&#8230;no hidden fees and best prices.\u201d<\/strong> Because no one likes surprises.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-29089 alignnone\" style=\"margin-left: 25px; margin-right: 25px;\" src=\"https:\/\/www.orbitz.com\/blog\/wp-content\/uploads\/2014\/04\/Miley-Cyrus-surprised1.gif\" alt=\"Miley-Cyrus-surprised[1]\" width=\"450\" height=\"379\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>\u201cOrbitz had the most flexibility in the flights available and the best price.\u201d<\/strong> Super flexible\u2014like her.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-29092\" src=\"https:\/\/www.orbitz.com\/blog\/wp-content\/uploads\/2014\/04\/gif\" alt=\"\" width=\"500\" height=\"324\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Thanks for voting us the number one travel site!<\/strong> We\u2019re so thrilled it makes us want to do a little a dance, like this.<\/p>\n<p style=\"text-align: center;\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-29094 alignnone\" style=\"margin-left: 152px; margin-right: 152px;\" src=\"https:\/\/www.orbitz.com\/blog\/wp-content\/uploads\/2014\/04\/dancing-cat-gif1.gif\" alt=\"dancing cat gif[1]\" width=\"196\" height=\"200\" \/><\/p>\n<p><strong>More on the American Customer Service Index results:<\/strong><br \/>\nASCI measured Customer Satisfaction in this study by combining how customers rate the overall satisfaction of the product or service, how their purchases compare to an imagined ideal product or service and to what extent the product or service meets their expectations. For more information, see <a title=\"ACSI\" href=\"http:\/\/www.theacsi.org\/\" target=\"_blank\" rel=\"noopener\"><strong>2014 American Customer Satisfaction Index<\/strong> <\/a>.<img loading=\"lazy\" decoding=\"async\" class=\"nc_pixel\" src=\"https:\/\/pixel.newscred.com\/px.gif?key=YXJ0aWNsZT0zZDlhNzYyOTFjMWM0OGJmYmRjMmVkZDc2YjNkOGNhZg==\" alt=\"\" width=\"1\" height=\"1\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Orbitz voted best travel site: 2014 American Customer Satisfaction Index<\/p>\n","protected":false},"author":55,"featured_media":29102,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","_links_to":"","_links_to_target":""},"categories":[1],"tags":[],"class_list":["post-29074","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":{"api_active":null,"api_title":null,"api_excerpt":null,"api_featured_image":null,"api_lob":null},"posts_api_cpm_point":[{"name":"","description":"","thumbnail":"","address":"United States","latitude":"37.09024","longitude":"-95.71289100000001","icon":"\/images\/icons\/marker.png"}],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>We&#039;re #1! 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