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InterContinental Sancha Lake

4.5 out of 5.0

Recent guest reviews

在对外开放的第一天入住,前台效率还不错,准确识别了会员级别,给予了房间升级,GRO非常热情的带着介绍了房间设施和周边环境,套房很大,完全没有新酒店的味道,由于酒廊未开,总经理Jessica叫餐厅为我特别的准备了happy hour,诚意十足。 优点 1.全程员工状态在线,在新开业+元旦节的情况下,没有遇到新开业酒店人员服务混乱的问题。 2.遇到问题及时处理,房间浴缸漏水,找到客房部反应非常迅速,效率很高,同时也表达了歉意 3.GRO Summer 刘颖颖非常热情的介绍了当地的特色以及可以度假休闲的地方,路上遇到的工作人员都会热情的打招呼,天堂岛的经理引导参观并介绍了酒店泳池温度,大小,深度,户外无边际泳池和儿童泳池还没开放表达了歉意,遇到的工作人员也及时关注需求,随时递上毛巾,记录并提醒客人干蒸时间,摆放拖鞋位置,折叠浴巾,在户外泳池走了一会,工作人员都会及时过来提醒注意着凉,判断客户需求和主动性完全超出了预期。 4.总经理在各个部门监督协助,几次前来主动询问意见和建议,及时跟进反馈,感受到了真正的待客之道。 缺点 1.主要问题集中在酒店硬件还有待维护,酒店的按摩浴缸一开始漏水,然后出现过一次没有蓄水的情况下莫名启动的问题,雨淋花洒一开始放出的水是黄色的污水,这些应该在开业客房检查时及时发现并处理。 2.会员的欢迎水果少的可怜,只有四种,不知道是不是送错了。 3.由于一些众所周知的原因,客房的房卡还是插卡式而不是芯片接触式,电梯也不需要房卡限制,硬件上还需要提高。 3.客房可以适当放置一些鲜花或植物,这样比较符合品牌的定位。 总体来讲,这次体验无比非凡,作为全新开业酒店,硬件和服务尚处在磨合阶段,但整体表现出来了极高的服务素质,主动及时预判住客需求,发现问题解决问题,很明显感受到这是一家真正用心在做的酒店管理团队,希望能够继续保持。

Zinmin Village Ziyang Sichuan

Hotel highlights

  • Free WiFi in rooms and public areas
  • Bar/lounge
  • Indoor pool
  • Fitness center

Located in Jianyang, InterContinental Sancha Lake is 8.9 mi (14.2 km) from Three Forks Lake. This 435-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and a fitness center. Jianyang Longquan Lake Scenic Resort is also 21.9 mi (35.3 km) from this Ziyang hotel.


Dining

Quench your thirst with a drink at the bar/lounge.


Rooms

The 435 rooms are air-conditioned and have an array of amenities, including minibars, coffee makers, and free newspapers. Guests can expect free WiFi and satellite TV. Bathrooms offer rainfall showers, hair dryers, and bathrobes. Ironing boards and desks are also standard.


Property features

At InterContinental Sancha Lake, guests enjoy an indoor pool, a fitness center, and free WiFi in public areas. Helpful staff can provide concierge services and a safe deposit box at the front desk. Other amenities at this luxury hotel include conference space, a business center, and a porter/bellhop.

Room options

Deluxe Room, 1 King Bed, Lake View

King 1 | Sleeps 3

Suite, Mountain View

King 1 | Full 1 | Sleeps 3

Superior Room, 1 King Bed, Mountain View

King 1 | Sleeps 3

Deluxe Room, Lake View

Full 2 | Sleeps 3

Reviews from Trip Advisor

Trip Advisor aggregated rating

100% of guests recommend this hotel

Total of 1 reviews