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Terrace Brook Lodge

2.0 out of 5.0

Recent guest reviews

Over priced and run down hotel but very near park.

The bathroom sink was all rusty. The whole room is slanted so if you put something on the nightstand it would roll off. I definitely would not stay here again.

Way overpriced. Pay more for a chain. Rand recognizing rooms near Zion come at a premium

This motel is in a beautiful location however it's in dire need of remodeling and updating! We were told that the owner is in the process of getting approval for a remodel. I hope it really happens because the town doesn't have enough rooms for the number of people that go into Zion Natl Park. The room was cleaned well. The hotel staff was very helpful when our room keys refused to work - they gave us the door key for the lock so we didn't have to use the plastic key card. You'll need to plan on having breakfast in town or bringing your own. The selection for the 'continental breakfast' was a bare minimum (few white bagels, a cereal choice, cookies and coffee). They do provide a microwave; it's located outside of the main office next to the ice machine.

This is hotel from hell. The picture on the ad shows it all. It only has one picture of the front of the hotel from a distance so one cannot tell how it really appears. The room that we stayed in is old and dilapidated. The wall in the bathroom has cracks which were filled with tissue paper to hold together. The mattresses on the beds were both lumpy. The curtains were tattered. There were flying insects in the room. The room assigned to us was on the second floor. The stairs to get to the second floor had rotting wood and the steps felt unstable. We had to wait at least 15 minutes at the lobby during check-in. There was no receptionist at the desk. Orbitz should stop using this hotel. This was the most horrible hotel experience I have ever had,

The location is perfect or visiting the National Park. The staff was helpful and friendly. The free breakfast was a bit more than just continental, it had waffles.

Disappointed that upkeep on the facilities are not being kept up. Several bumps in the floor and caused near falls. Bathroom door trimmed so much that some could look in through the crack.

Has some nice little details Pool not open Good price Close to zion Could be better

pleasant and helpful management great location along the main drag parking adjacent to unit good room for the money

I booked this stay on a Thurs night and arrived at the hotel just after 10pm. The office door was locked and I rang the bell at least 8 times. I also called the hotel 4 times. Nobody ever answered or showed up to let me in. The next morning I went to talk to them and the owner was unapologetic, rude and unwilling to take responsibility for nobody being there. I did receive a full refund for my stay, but that didn't help the inconvenience of having to find another hotel at 10:30pm in a strange and small town. It also forced me to pay 3X as much as my original booking was which may have altered my trip parameters. Very frustrating way to conduct business

No hot water for sink. Staff not concerned about it. Chair stuffing exposed. Table without chairs for dining. No microwave in room. One located outside downstairs by another building. No sleep second night, 3 rooms of loud obnoxious guys, slamming doors, yelling in parking lot.

I don't think anyone else should stay there. No hot water. Room was clean could be better. The certain was broken.

Overall good experience. good locality. many restaurants are in the neighbourhood.

The room is ok, but I must complain about the windows. I COULDN'T CLOSE THE WINDOW for room 27! So it was really cold at night. I had to turn on air conditioner all night, which was really noisy. But you get what you pay.

Clean, comfortable, well located. Very pleasant staff. Minimal amenities but Zion is the real attraction so it doesn't matter.

location was good though ..breadkfast and other things were below averaga

The hotel is in a great location if you are visiting Zion. Good parking,and a great view. The double queen room was very comfortable, and all was very clean.

Very rude, unpleasant reception. One room had no tv remote, no internet, and no phone. Saw roaches in both rooms. Carpet was filthy, sheets were old and dirty. Breakfast was a joke. Location was excellent, but there seemed to be many better options available in the immediate neighborhood. Even disregarding the rude management, this hotel does not qualify as a single star. Had the rooms not been pre-paid, we would have left despite the hassle of finding another hotel.

Seriously, spend the extra $12 it would cost to go the next cheapest place in Springdale, and don't sully your experience at Zion National Park here. It's very well located, but really not worth the savings. While I'm no stranger to low-cost lodging, this place is definitely in the running for the worst American lodging I've ever stayed in. The day we arrived, Springdale's forecast high was 103. My wife called to verify they had a pool, as there was mixed information online about whether they had one. The man who answered either pretended not to understand the question or refused to acknowledge it squarely, instead talking about the non-smoking rooms and other mumblings. Funny thing is, there was an answer to whether they had a pool or not: yes, BUT THERE'S NO WATER IN IT. It should've been pretty easy to answer that question. The carpets seemed to be from the pre-shag era (1965?) and last cleaned (if ever) during the Ford Administration. The furniture looked like former rent-to-own quality furniture that had been retrieved from a clearance sale at a second-hand store--its faux wood stickers were faded and peeling and it was literally falling apart. The toilet had a warning to hold down the handle, but even doing so did not consistently assure one that the contents were removed (yuck!). Suffice it to say, we turned out the lights with a good case of the heebie-jeebies. The icing on the cake was the clear contempt the owner/manager and the staff had for the guests. Frowns and diversionary tactics, all around. A particularly fond memory, was when we returned to our room only to be locked out: the knob wouldn't turn at all after the key card gave the ok. The manager/owner happened to be inside the adjacent room, coincidentally talking with those guests about their own door knob. I asked him how we could get into our room. He had to use the manager key to get in, and said my problem was that I didn't know how to use our room key. I showed him that the knob also didn't turn on the inside, but he raised his volume and insistence the issue was my incompetence with the key. Guess what, pal? I've used a few hotel keys before, and it wasn't the frigging key. Luckily, we only left the room just one more time.

Everything about this place was old and dated. Bathroom very small, water leaked from the sink. Pool was empty. Soda machine was a plus and cheap. Good location, however there were other nicer hotels in the same location. Not worth the amount paid. Didn't bother with the CB that was set up in a corner of the check in area. Went up the road to a local cafe'.

990 Zion Park Blvd Springdale UT

Hotel highlights

  • Free breakfast
  • Free WiFi in rooms and public areas
  • Free parking

Located in Zion National Park South Entrance, Terrace Brook Lodge is adjacent to DeZion Gallery and within a 10-minute stroll of LaFave Gallery. This 26-room motel has free breakfast along with conveniences like free in-room WiFi and free self parking. It's also close to Zion National Park South Entrance and Zion Canyon Visitor Center.


Dining

Free breakfast is included with your stay.


Rooms

All 26 air-conditioned rooms feature phones and ironing boards. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, free toiletries, and bathrobes.


Property features

Guests of Terrace Brook Lodge enjoy features like free WiFi in public areas. If you drive, put free parking to good use.

Room options

Standard Room, 2 Queen Beds

Queen 2 | Sleeps 4

Guest reviews for Terrace Brook Lodge

Everyone (8) Couples (54) Business (3) Family (30) Other (14) Friends (13)
3

close to zion np

Everyone

Over priced and run down hotel but very near park.

By on Jul 4, 2017

1

yikes

Everyone

The bathroom sink was all rusty. The whole room is slanted so if you put something on the nightstand it would roll off. I definitely would not stay here again.

By on May 11, 2017

1

dump

Everyone

Way overpriced. Pay more for a chain. Rand recognizing rooms near Zion come at a premium

By , from P on Oct 11, 2016

2

great location but needs remodel

Everyone

This motel is in a beautiful location however it's in dire need of remodeling and updating! We were told that the owner is in the process of getting approval for a remodel. I hope it really happens because the town doesn't have enough rooms for the number of people that go into Zion Natl Park. The room was cleaned well. The hotel staff was very helpful when our room keys refused to work - they gave us the door key for the lock so we didn't have to use the plastic key card. You'll need to plan on having breakfast in town or bringing your own. The selection for the 'continental breakfast' was a bare minimum (few white bagels, a cereal choice, cookies and coffee). They do provide a microwave; it's located outside of the main office next to the ice machine.

By , from Colorado on Sep 26, 2016

1

horrible hotel for such an expensive nightly rate.

Everyone

This is hotel from hell. The picture on the ad shows it all. It only has one picture of the front of the hotel from a distance so one cannot tell how it really appears. The room that we stayed in is old and dilapidated. The wall in the bathroom has cracks which were filled with tissue paper to hold together. The mattresses on the beds were both lumpy. The curtains were tattered. There were flying insects in the room. The room assigned to us was on the second floor. The stairs to get to the second floor had rotting wood and the steps felt unstable. We had to wait at least 15 minutes at the lobby during check-in. There was no receptionist at the desk. Orbitz should stop using this hotel. This was the most horrible hotel experience I have ever had,

By , from Alhambra, CA on Jul 26, 2016

4

nice hotel, close to capitol reef

Everyone

The location is perfect or visiting the National Park. The staff was helpful and friendly. The free breakfast was a bit more than just continental, it had waffles.

By on Jun 16, 2016

2

good close location near zion national park.

Everyone

Disappointed that upkeep on the facilities are not being kept up. Several bumps in the floor and caused near falls. Bathroom door trimmed so much that some could look in through the crack.

By on May 30, 2016

3
Everyone

Has some nice little details Pool not open Good price Close to zion Could be better

By on Feb 28, 2016

4

good value

Singles

pleasant and helpful management great location along the main drag parking adjacent to unit good room for the money

By on Apr 6, 2015

1

nobody at check in

GetawayWithFriends

I booked this stay on a Thurs night and arrived at the hotel just after 10pm. The office door was locked and I rang the bell at least 8 times. I also called the hotel 4 times. Nobody ever answered or showed up to let me in. The next morning I went to talk to them and the owner was unapologetic, rude and unwilling to take responsibility for nobody being there. I did receive a full refund for my stay, but that didn't help the inconvenience of having to find another hotel at 10:30pm in a strange and small town. It also forced me to pay 3X as much as my original booking was which may have altered my trip parameters. Very frustrating way to conduct business

By on Mar 3, 2015