I have always booked into Cresta the past 3-4 winters. But I had to transfer this time because the standards have gone a bit. The bathroom roof and tub rim are mold-covered, internet drops every 15 mins, dysfunctional plugs and fans. Etc. etc. No disabled friendly facilities—the picture of this elder woman clambering up tge steps of the dining area and poolside was the last straw.
Overall the stay was great and staff very kind and helpful. I had two rooms reserved. There were some things that were not in working condition in the rooms - air conditioner/heating system in one room and the safe in the other room. The showers in both rooms had some Black grime that I hope the hotel pays attention to and intentional about clearing regularly. I had to ask for a room change as one of the toilets had a broken flushing fixture. It would be good for the staff to verify that things are in good working condition before assigning rooms.
$24 breakfast was a joke. This breakfast wasn't worth $10. Their covid protocals meant checkin took 20min. I won't be coming back.
American style hotel, but in Zimbabwe. Great Quality.
My wife & l enjoyed the breakfast, was so good! Dinners are not so great
It was like an Oasis in the midst of a barren land. Great property.
Located within a mile (2 km) of Mukuvisi Woodlands Environmental Centre, Cresta Lodge - Harare is within 3 miles (5 km) of Chapman Golf Club. This 171-room, 3-star hotel welcomes guests with 2 outdoor pools, a restaurant, and free in-room WiFi.
Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. English breakfast is offered for a fee each morning from 6:30 AM to 10 AM.
Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms have hair dryers and free toiletries. Minibars, coffee makers, and safes are other standard amenities.
Cresta Lodge - Harare features 2 outdoor pools, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 15 per person one-way. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, securing valuables, and luggage storage. Additional amenities include free WiFi in public areas, a conference center, and a business center.
I have always booked into Cresta the past 3-4 winters. But I had to transfer this time because the standards have gone a bit. The bathroom roof and tub rim are mold-covered, internet drops every 15 mins, dysfunctional plugs and fans. Etc. etc. No disabled friendly facilities—the picture of this elder woman clambering up tge steps of the dining area and poolside was the last straw.
Overall the stay was great and staff very kind and helpful. I had two rooms reserved. There were some things that were not in working condition in the rooms - air conditioner/heating system in one room and the safe in the other room. The showers in both rooms had some Black grime that I hope the hotel pays attention to and intentional about clearing regularly. I had to ask for a room change as one of the toilets had a broken flushing fixture. It would be good for the staff to verify that things are in good working condition before assigning rooms.
$24 breakfast was a joke. This breakfast wasn't worth $10. Their covid protocals meant checkin took 20min. I won't be coming back.
Dear Jeremy, Thank you for taking the time to review your stay. However, we are sorry that your experience with our breakfast and your check in process did not meet your expectations. Nevertheless, we thank you for providing us with feedback as we are working to make improvements to provide an exceptional experience to our guests. We have addressed your concerns with our team and do hope for the opportunity to welcome you back again for an improved experience. We hope to see you at Cresta Lodge Harare again soon! Kind regards,
American style hotel, but in Zimbabwe. Great Quality.
Thank you so much for your positive feedback. It is motivating to hear you say we are an American style Hotel. We hope to see you again in the near future.
My wife & l enjoyed the breakfast, was so good! Dinners are not so great
Thank you for your feedback, we are working on improving our dinner offering to match breakfast.
It was like an Oasis in the midst of a barren land. Great property.
Thank you for your compliment, we shall continue to keep the property as you like it.
Good Day, We take note of the fact that part of your experience was negative and we sincerely apologize for the the inconvinience caused. We will address all the raised issues and make improvements. We take pleasure in welcoming you back to Cresta Lodge and we will extend a favorable discount for you to enable you to review the progress made. We hope to see you at Cresta Lodge Harare again soon!