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Best Western InnSuites Yuma Mall Hotel & Suites

3.0 out of 5.0

Recent guest reviews

This hotel was not well kept, in my opinion. But the room I received was really not good. First, 3rd floor, with no elevator. The toilet was very dirty, stained; and it ran. The coffee machine was on a short cord, so unusable based on where it was placed and it did not look clean. The wifi did not work in the building/area where my room was. And the tv was wired to a light switch by the door which meant that 2 room lights had to be on while watching tv and you had to get up to turn off the lights/tv. I did report these matters to the front desk and the manager comped the room to me, but the negatives here outweigh the pros by a long way for me. Still trying to forget the place.

Great hotel layout - room was very comfortable & clean, quiet, loved the complimentary happy hour, excellent breakfast buffet. Staff was friendly and helpful. Excellent location. Will stay here again when I come to visit my daughter in college.

bath tub was not functional. drain would not cut shower head off

Its very clean, the beds are extreamly comfertable, i would defentley stay again.

Great place to stay for the night & wake up to a hot breakfast.

We only had an over night stay in Yuma but this is a great hotel to stay at. The mall is right across the street with lots of shops and restaurants near by. It is also freeway close and yet the rooms are very quiet.

Pick this hotel based on price and availability, I travel to yuma once a year for hunting, the staff is friendly, the room was nice and cool because it seemed to be about 110 outside and also the two free drinks at happy our hit the spot and may i say the free breakfast wasn't bad either. Will go back next year.

This place had good bang for your buck. Yuma is not huge, this place was a good option.

From the moment we arrived till we left the staff was all about our comfort. The friendliness that everyone showed really made us feel that we were guests not just income.

I have had to stay at this hotel for several work trips. The hotel is comfortable and perfectly acceptable for my needs. I will continue to stay here for my future work trips.

Stay here when visiting Buttercup, close and cheap.

We stayed here for a week waiting for our RV to be repaired, in an Executive suite, staff are friendly, helpful, hotel is dog friendly, pool is super, free drinks nightly are great, free breakfast was greatly appreciated, location is close to everything, I'd stay here again anytime!!

Conveniently located next to major interstate highway. Got there about 7 pm and left next morning 8 am. The check-in counter staff suggested several local restaurants for dinner when I asked. Watched a movie and slept.

We checked in following a very windy day. Our room was very nice, but the pool and hot tub were too dirty to use. Because of the winds, the pool area was not scheduled to be cleaned until the next day. When we complained, the desk clerk Colton was kind enough to upgrade us to a beautiful suite that included a jacuzzi tub. He went out of his way to make sure we were happy and even checked back to be sure that everything was to our liking. We even got a follow-up e-mail from the manager. Very attentive staff.

Free breakfast buffet, and 2 free drinks nightly, room is stylish, bed is incredible! Across the street from the Mall, with movie theater and tons of shopping. Quiet, very nice pool, I'd stay here again!!

Staff is very friendly and quick to respond to any of your needs. Great location. Room was nice and clean and they have a nice pool. Warm breakfast included.

For the price, it is good. Friendly staff and great location.

Reserved the jacuzzi suite. Kitchenette, bathroom/shower/ 2 flat screen led tv, desk, sofa ... King size comfy bed. ... And of course, a great jacuzzi tub next to the bed. Good yearly destination to visit family.

We checked in and the room was not cleaned. Full trash can, soap open, dirty tables. We called front desk and they upgraded us to jr exec suite. It was nice, but I wish we had that exp from the start. No plans to return.

I come into Yuma for work and decided to stay close to the mall since everything is around there. I noticed they have been having a lot of workers around remodeling the hotel. When I got to the room, it wasn't one of the remodeled rooms, it was missing a chair for the desk, and there was a tool bag in the middle of the room. I didn't want to say anything but staying the whole week I decided to call. I figured they would just bring a chair and get rid of the bag. INSTEAD, they changed my room and upgraded me to a two bedroom suite. It had a jet Roman bathtub and a kitchen with everything but an oven. It was awesome. Breakfast is good and gym is pretty nice. I have it four stars because when someone is smoking outside, I can smell it coming in through the door. Will definitely be back.

1450 S Castle Dome Ave Yuma AZ

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western InnSuites Yuma Mall Hotel & Suites is located within a few miles (5 km) of Yuma Territorial Prison State Historic Park and Arizona Historical Society Sanguinetti House Museum. This 3-star hotel welcomes guests with 166 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Yuma, it's also near Sanquinetti House Museum and Yuma Crossing State Heritage Area.


Dining

Start your day off right with a free hot/cold buffet breakfast. Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 166 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.


Property features

Guests staying at Best Western InnSuites Yuma Mall Hotel & Suites enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Room options

Standard Room, 2 Queen Beds, Non Smoking, Microwave

Queen 2 | Sleeps 4

Standard Room, 1 King Bed, Non Smoking, Microwave

King 1 | Sleeps 4

Standard Room, 1 Queen Bed, Accessible, Bathtub

Queen 1 | Sleeps 2

Standard Room, 1 King Bed, Accessible, Non Smoking

King 1 | Sleeps 2

Guest reviews for Best Western InnSuites Yuma Mall Hotel & Suites

Everyone (5) Couples (6) Business (4) Family (7) Other (2)
1

big mistake

Everyone

This hotel was not well kept, in my opinion. But the room I received was really not good. First, 3rd floor, with no elevator. The toilet was very dirty, stained; and it ran. The coffee machine was on a short cord, so unusable based on where it was placed and it did not look clean. The wifi did not work in the building/area where my room was. And the tv was wired to a light switch by the door which meant that 2 room lights had to be on while watching tv and you had to get up to turn off the lights/tv. I did report these matters to the front desk and the manager comped the room to me, but the negatives here outweigh the pros by a long way for me. Still trying to forget the place.

By , from Florida on Apr 25, 2017

Review comment responded on May 7, 2017

We do apologize for the inconveniences you experienced during your recent stay. We do hope to see you again.

4

everyone was very friendly & nice

Everyone

Great hotel layout - room was very comfortable & clean, quiet, loved the complimentary happy hour, excellent breakfast buffet. Staff was friendly and helpful. Excellent location. Will stay here again when I come to visit my daughter in college.

By , from CA on Mar 27, 2017

Review comment responded on May 22, 2017

Glad you enjoyed your stay! Hope to see you soon!

5

could not take batn. drain would not torn shower h

Everyone

bath tub was not functional. drain would not cut shower head off

By on Dec 18, 2016

5

i was very surprised, this hotel should be 5 ***

Everyone

Its very clean, the beds are extreamly comfertable, i would defentley stay again.

By , from Inland Empire on Nov 7, 2016

4
Everyone

Great place to stay for the night & wake up to a hot breakfast.

By on Apr 28, 2016

4

good place to stay

Couples

We only had an over night stay in Yuma but this is a great hotel to stay at. The mall is right across the street with lots of shops and restaurants near by. It is also freeway close and yet the rooms are very quiet.

By on Oct 6, 2015

4

one night stay

Singles

Pick this hotel based on price and availability, I travel to yuma once a year for hunting, the staff is friendly, the room was nice and cool because it seemed to be about 110 outside and also the two free drinks at happy our hit the spot and may i say the free breakfast wasn't bad either. Will go back next year.

By on Sep 3, 2015

3

good value

Families

This place had good bang for your buck. Yuma is not huge, this place was a good option.

By on Jul 22, 2015

5

they're about the guest

Families

From the moment we arrived till we left the staff was all about our comfort. The friendliness that everyone showed really made us feel that we were guests not just income.

By on Jul 16, 2015

4

good for my work trip

BusinessTravelers

I have had to stay at this hotel for several work trips. The hotel is comfortable and perfectly acceptable for my needs. I will continue to stay here for my future work trips.

By on May 19, 2015