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Best Western InnSuites Yuma Mall Hotel & Suites

3.0 out of 5.0

Recent guest reviews

Nice staff & they try hard. Room was dark. Hotel rooms open to the outside. We were on the first floor & we're bothered by the lack of privacy. Pool area looked very nice & the breakfast was good.

Bathroom shower and sink were clogged; water reached above ankles when taking a bath... very disgusting. Bed sheets and towels did not look very clean... disgusting too. Also, air coming out of A/C unit did not smell clean... ended up turning it off and not using it at all. Need to say that breakfast, location, and hotel staff were ok. In general, I expected more from this hotel for the price and previous reviews read... Definitely we will not return again nor recommend it to anybody.

Good People, overall everything was great. but I don't know what the architect was smoking that built the place, my wife went to the library at the place on Tuesday, didn't get back until Thursday bring a compass and a Sherpa!

Staff was great - pleasant and helpful. Room was aged and looked like it was flooded at one time. Everything seemed clean but just was kreepy with the carpet dis-coloring and the bottom of the dresser being damaged by water. Breakfast was very nice! Not sure I would stay here again unless updated.

Staff were pleasant, good breakfast and happy hour. We have stayed there previously and will stay there again when we travel between San Diego and Phoenix.

The hotel was great. I enjoyed the free breakfast daily and even used the gym. The only downside was the housekeepers didn't seem to clean my room, they only made my bed. In other hotels I've stayed in the housekeepers always remove the garbage (like food bags). So I might be a little spoiled, but others might not care about that. The rooms also appear a bit older and was not fully remodeled. Only the tile in the bathroom seemed to be new. For the price, I'd stay at this hotel again if I went back to Yuma.

They offered a Great breakfast. The staff was very friendly and professional. This motel appears to be newly remodeled. it was exceptionally clean and well maintained. Overall we had a great experience and would recommend it to a friend.

The hotel itself was great for the price! My only complaint was the bathroom. It was handicap accessible and there was no real shelf in bathroom to put toiletries. I had to put everything in closet to access it. Water pressure was ok but handle only went up and down and not off holder to wash with. I used my own toiletries. The room was great. The bed was great. Only complaint was bathroom and shower was not user friendly with shelves or place to put anything. Large frig, microwave , and small coffee maker in room. Lighting also is not good.

It was a very nice stay, would definitely recommend it to anyone who visits Yuma. The staff was helpful and amazing.

This hotel was not well kept, in my opinion. But the room I received was really not good. First, 3rd floor, with no elevator. The toilet was very dirty, stained; and it ran. The coffee machine was on a short cord, so unusable based on where it was placed and it did not look clean. The wifi did not work in the building/area where my room was. And the tv was wired to a light switch by the door which meant that 2 room lights had to be on while watching tv and you had to get up to turn off the lights/tv. I did report these matters to the front desk and the manager comped the room to me, but the negatives here outweigh the pros by a long way for me. Still trying to forget the place.

Great hotel layout - room was very comfortable & clean, quiet, loved the complimentary happy hour, excellent breakfast buffet. Staff was friendly and helpful. Excellent location. Will stay here again when I come to visit my daughter in college.

bath tub was not functional. drain would not cut shower head off

Its very clean, the beds are extreamly comfertable, i would defentley stay again.

Great place to stay for the night & wake up to a hot breakfast.

We only had an over night stay in Yuma but this is a great hotel to stay at. The mall is right across the street with lots of shops and restaurants near by. It is also freeway close and yet the rooms are very quiet.

Pick this hotel based on price and availability, I travel to yuma once a year for hunting, the staff is friendly, the room was nice and cool because it seemed to be about 110 outside and also the two free drinks at happy our hit the spot and may i say the free breakfast wasn't bad either. Will go back next year.

This place had good bang for your buck. Yuma is not huge, this place was a good option.

From the moment we arrived till we left the staff was all about our comfort. The friendliness that everyone showed really made us feel that we were guests not just income.

I have had to stay at this hotel for several work trips. The hotel is comfortable and perfectly acceptable for my needs. I will continue to stay here for my future work trips.

Stay here when visiting Buttercup, close and cheap.

1450 S Castle Dome Ave Yuma AZ

Hotel highlights

  • Free hot/cold buffet breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Best Western InnSuites Yuma Mall Hotel & Suites is located within a few miles (5 km) of Yuma Territorial Prison State Historic Park and Arizona Historical Society Sanguinetti House Museum. This 3-star hotel welcomes guests with 166 rooms and conveniences like an outdoor pool, a 24-hour fitness center, and free in-room WiFi. Located centrally in Yuma, it's also near Sanquinetti House Museum and Yuma Crossing State Heritage Area.


Dining

Free hot/cold buffet breakfast is included with your stay. Enjoy a bite to eat at the hotel's steakhouse, or relax with a drink at the bar/lounge. Satisfy your hunger from the comfort of your room with room service.


Rooms

The 166 air-conditioned rooms feature kitchenettes with refrigerators and microwaves. Guests can expect free WiFi and wired Internet, along with cable TV. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Other standard amenities include coffee makers, free weekday newspapers, and free local calls.


Property features

Guests staying at Best Western InnSuites Yuma Mall Hotel & Suites enjoy an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. There's free parking, as well as a free airport shuttle (available 24 hours). The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include conference space, a business center, and coffee/tea in a common area.

Guest reviews for Best Western InnSuites Yuma Mall Hotel & Suites

Everyone (14) Couples (6) Business (4) Family (7) Other (2)
3

needs some help

Everyone

Nice staff & they try hard. Room was dark. Hotel rooms open to the outside. We were on the first floor & we're bothered by the lack of privacy. Pool area looked very nice & the breakfast was good.

By on Apr 19, 2018

2

disappointed

Everyone

Bathroom shower and sink were clogged; water reached above ankles when taking a bath... very disgusting. Bed sheets and towels did not look very clean... disgusting too. Also, air coming out of A/C unit did not smell clean... ended up turning it off and not using it at all. Need to say that breakfast, location, and hotel staff were ok. In general, I expected more from this hotel for the price and previous reviews read... Definitely we will not return again nor recommend it to anybody.

By , from AZ on Mar 18, 2018

Review comment responded on Mar 22, 2018

We do apologize for the inconveniences you experienced and hope that you will return to give us another opportunity to serve you better.

4

nice place,nice people, in a" unique" building

Everyone

Good People, overall everything was great. but I don't know what the architect was smoking that built the place, my wife went to the library at the place on Tuesday, didn't get back until Thursday bring a compass and a Sherpa!

By , from alaska on Mar 8, 2018

Review comment responded on Mar 8, 2018

Our apologies for the layout of the property and thank you for your sense of humor! Look forward to your next visit.

3

great staff - nice breakfast - aged hotel

Everyone

Staff was great - pleasant and helpful. Room was aged and looked like it was flooded at one time. Everything seemed clean but just was kreepy with the carpet dis-coloring and the bottom of the dresser being damaged by water. Breakfast was very nice! Not sure I would stay here again unless updated.

By on Feb 27, 2018

Review comment responded on Feb 28, 2018

Thank you for your kind words. We look forward to seeing you again soon.

5

convenient to the freeway, restaurants, gas statio

Everyone

Staff were pleasant, good breakfast and happy hour. We have stayed there previously and will stay there again when we travel between San Diego and Phoenix.

By , from Julian CA on Feb 27, 2018

Review comment responded on Feb 28, 2018

So pleased that you enjoyed your stay with us. See you next time.

4

it was a great hotel for the price

Everyone

The hotel was great. I enjoyed the free breakfast daily and even used the gym. The only downside was the housekeepers didn't seem to clean my room, they only made my bed. In other hotels I've stayed in the housekeepers always remove the garbage (like food bags). So I might be a little spoiled, but others might not care about that. The rooms also appear a bit older and was not fully remodeled. Only the tile in the bathroom seemed to be new. For the price, I'd stay at this hotel again if I went back to Yuma.

By , from UT on Jan 31, 2018

Review comment responded on Jan 31, 2018

We do apologize for the lack of housekeeping service you experiences during your stay in Yuma. We hope you will return to provide you with the service you deserve.

4

nice motel. easy access to interstate.

Everyone

They offered a Great breakfast. The staff was very friendly and professional. This motel appears to be newly remodeled. it was exceptionally clean and well maintained. Overall we had a great experience and would recommend it to a friend.

By , from Texas on Oct 30, 2017

Review comment responded on Nov 2, 2017

Thank you for your kind words. Hope to see you again soon.

4

nice room, great breakfast, comfortable bed.

Everyone

The hotel itself was great for the price! My only complaint was the bathroom. It was handicap accessible and there was no real shelf in bathroom to put toiletries. I had to put everything in closet to access it. Water pressure was ok but handle only went up and down and not off holder to wash with. I used my own toiletries. The room was great. The bed was great. Only complaint was bathroom and shower was not user friendly with shelves or place to put anything. Large frig, microwave , and small coffee maker in room. Lighting also is not good.

By , from Morongo Valley, CA on Oct 28, 2017

Review comment responded on Oct 30, 2017

Thank you for your comments. We do apologize that the bathroom in your suite did not meet expectations and we appreciate your suggestions. We hope to see you again soon.

5

close to where i needed to be

Everyone

It was a very nice stay, would definitely recommend it to anyone who visits Yuma. The staff was helpful and amazing.

By , from Tacoma, WA on Aug 27, 2017

Review comment responded on Aug 30, 2017

Thanks for your great response. Hope to see you again soon.

1

big mistake

Everyone

This hotel was not well kept, in my opinion. But the room I received was really not good. First, 3rd floor, with no elevator. The toilet was very dirty, stained; and it ran. The coffee machine was on a short cord, so unusable based on where it was placed and it did not look clean. The wifi did not work in the building/area where my room was. And the tv was wired to a light switch by the door which meant that 2 room lights had to be on while watching tv and you had to get up to turn off the lights/tv. I did report these matters to the front desk and the manager comped the room to me, but the negatives here outweigh the pros by a long way for me. Still trying to forget the place.

By , from Florida on Apr 25, 2017

Review comment responded on May 7, 2017

We do apologize for the inconveniences you experienced during your recent stay. We do hope to see you again.