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Reviews

3.9 / 5Good
202 reviews

Amenities

  • Pool
  • Free WiFi
  • Free Parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Sun Moon Lake
    8 min walk
  • Popular Location
    Shueishe Pier
    8 min walk
  • Popular Location
    Shuishebayandi Park
    5 min drive

Book online or call:

1-844-663-2276

Your dates need to occur after 2020-02-28. Try updating your dates to see prices for your trip.

    About this area

    Yuchi

    Located in Yuchi, The Wen Wan Resort Sun Moon Lake is on a lake. Shueishe Pier and Sun Fog Port are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Formosan Aboriginal Culture Village and Meihe Garden. Our guests appreciate the hotel's quiet location.

    Popular Location

    What's nearby

    • Sun Moon Lake - 8 min walk
    • Shueishe Pier - 8 min walk
    • Shuishebayandi Park - 5 min drive
    • Sun Moon Lake Wen Wu Temple - 5 min drive
    • Sun Moon Lake Weather Station - 13 min drive

    Getting around

    • Shuili Checheng Station - 23 min drive
    • Taichung (RMQ) - 65 min drive

    About this property

    The Wen Wan Resort Sun Moon Lake

    This smoke-free hotel features 2 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and a free manager's reception. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 92 rooms boast spring water baths and offer free WiFi and free minibar items. Free wired Internet and balconies or patios are standard, as are LCD TVs with satellite channels.

    Property amenities

    Internet

    Available in all rooms: Free WiFi and wired Internet
    Available in some public areas: Free WiFi and wired Internet

    Parking and transportation

    Free self parking
    Free valet parking
    Free RV/bus/truck parking
    Parking height restrictions apply
    24-hour roundtrip airport shuttle (surcharge)
    Free area shuttle

    Food and drink

    Buffet breakfast available for a fee daily 7 AM–11 AM: TWD 825 for adults and TWD 528 for children
    2 restaurants and 1 coffee shop/café
    1 poolside bar and 1 bar
    Free daily reception
    24-hour room service
    Coffee/tea in common area(s)

    Things to do

    Children's pool
    Fitness center
    Full-service spa
    Hot springs
    Karaoke
    Outdoor pool

    Family friendly

    Children's pool
    Dry cleaning service
    Free area shuttle
    Laundry facilities
    Outdoor pool
    Refrigerator
    Snack bar/deli

    Conveniences

    ATM/banking services
    Elevator
    Free newspapers in lobby
    Front-desk safe
    Gift shop/newsstand

    Guest services

    24-hour front desk
    Concierge services
    Daily housekeeping
    Dry cleaning service
    Laundry facilities
    Luggage storage
    Porter/bellhop
    Tour/ticket assistance
    Wedding services

    Languages spoken

    Chinese
    English

    Business services

    Meeting rooms
    Conference center

    Outdoors

    Garden
    Terrace

    Spa

    Aromatherapy
    Ayurvedic treatments
    Body scrubs
    Body treatments
    Body wraps
    Couples treatment room(s)
    Facials
    Hot springs/mineral springs
    Massage - deep-tissue
    Massage - hot stone
    Massage/treatment rooms
    Mud bath
    Sauna

    Accessibility

    If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    Accessible bathroom
    In-room accessibility
    Roll-in shower
    Wheelchair-accessible parking
    Wheelchair-accessible path of travel

    More

    Smoke-free property

    Room amenities

    Bedroom

    Air conditioning
    Blackout drapes/curtains
    Down comforter
    Egyptian cotton sheets
    Premium bedding

    Bathroom

    Free toiletries
    Separate bathtub and shower
    Spring water bathtub

    Entertainment

    LCD TV
    Premium channels
    Satellite channels

    Food and drink

    Coffee/tea maker
    Free bottled water
    Free minibar
    Refrigerator

    Outdoor space

    Balcony or patio

    More

    Desk
    Free newspapers
    Iron/ironing board (on request)
    Safe
    5 - Excellent
    75
    4 - Good
    64
    3 - Okay
    37
    2 - Mediocre
    16
    1 - Poor
    10
    4.1
    Cleanliness
    3.9
    Service and Staff
    4.4
    Amenities
    4.0
    Property condition

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Staffs greeted us at the curbside warmly. Very helpful with introducing the special features and free events of the hotel. All the staffs were courteous and professional. Beautiful view of the lake. Room was very clean. And they offered to bring us more water bottles when we needed it. It also has a filter water dispenser in the room

    Stayed 1 night in Jan 2020

    2/5

    • Liked: Cleanliness, amenities, property conditions & facilities
    • Disliked: Staff & service

    This place is understaffed. One same server is working at the dinner restaurant in the evening, at the lounge bar at 8pm and at the breakfast place in the morning. As you can imagine, the service quality wouldn't be great under this circumstance. The dinner was not impressive at all. The lamb chops were overcooked. The vegetables were not so fresh. It's hard to believe this kind of food quality is part of this great hotel. The lounge bar is even worse. Open at 8pm and close at 10pm? I appreciate the poor hardworking man on 3 shifts. But he's definitely a regular server, not a bartender. The cocktail was merely a mix of off-the-shelf products. The breakfast was only the good part comparing to the other two. The food quality was ok, but the layout of food display was terrible. The coffee and fruit were separated from the main dining room. It's hard to know the breakfast place providing not only Taiwanese breakfast but also continental breakfast until you asked. The facilities and hardware are really great here. But the service is far from a match for it. What a waste.

    Stayed 1 night in Jan 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 1 night in Jan 2020

    1/5

    • Disliked: Staff & service, amenities, property conditions & facilities

    Terrible customer service . Price is high but value is low.

    Stayed 1 night in Dec 2019

    4/5 Good

    • Liked: Cleanliness, property conditions & facilities, room comfort

    Stayed 1 night in Nov 2019

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