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Stayed here for two days in a double room during the rugby World Cup. The hotel is very large, clean and new. On arrival we joined a lengthy queuing system which led to a bank of 10 or so automated check in machines sited in a row in front of the reception desk. It took an age! Every customer checking in seemed to have problems with the system and needed help from the hotel staff who busily darted around behind the reception counter trying to assist. This was certainly an example of technology slowing things down! The room was tiny - and I mean tiny - yet it was clean and functional. The shower room was the smallest I’ve ever experienced by some distance. That said the bed was comfortable, everything in the shower room was clean, modern and worked. There was a helpful message advising you to place the suitcase under the bed. Nowhere else to put it! For a reasonably priced short term stay I guess the hotel served its purpose although not sure I’d want to stay for a longer period of time.
This is titled a Resort and Hotel - resort it is not and hotel it is if the definition is it has rooms and a beds. Like others I found the Check-In clumsy. The room we were given on check in turned out was on a smoking floor despite me requesting and booking non smoking. So had to go down and spend another 30 minutes whilst they tried to resolve - which they did eventually and after some discussion during which time they disputed my booking etc. The rooms are absolutely tiny, even by Japanese standards and horribly decorated. The beds are not comfortable and if a couple one will have to clamber over the other to get in and out. The pillows are a horrible memory foam type and despite asking a few times no other option arrived. The bar was ok and the coffee room was fine - although it did smell pretty badly of drains. We have stayed 30 nights in various hotels across Japan and this has been the least enjoyable place. Would not revisit and don’t recommend.
We stayed 2 nights at APA Yokohama last October 2019. The hotel is huge offering a beautiful reception and common areas. The breakfast was very good. We didn't have our lunch or dinner at APA. The room is not comfortable because of its size. It should be at least 500mm long and 1metre wide to compare with a standard hotel room, it's a shame. Please change Architect. However, all the rest were perfect. The view from the room is atonishing. All staff were very polite and nice. This hotel is okay if you don't mind in feeling a bit without space for resting
Micro Room, can hardly fit suitcases into room. Customer service shocking. Said we booked smoking room when we didn’t. Just Avoid. The check in is very clumsy- didn’t recognise passport and Staff had to help in the end. Any small request was denied
I'm really puzzled with the negative reviews on here regarding this place. We stayed for one nice last week (Oct 19) and ended up staying for another four nights; this hotel really is spot on! I've been to japan and few times now and experienced my share of hotels but this has very little wrong with it. The price and location was excellent, the service was excellent, the cleanliness was excellent and it was the perfect find. Single rooms were spacious and great WiFi and amenities. I do have to laugh at the reviews of those saying the staff didn't speak much English; how about you try speaking Japanese as I guarantee you their English will be better than your Japanese. Deal with it and enjoy the culture! Will most certainly be going back if ever in Yokohama again.
We had a four night stay in this spotlessly clean hotel. Rooms are small, but the for the price paid (extremely good value for money compared to other major hotels in the area) this is to be expected. Check in and check out was automated, and staff were friendly and helpful. Amenities available in the room were good quality, and the shower had a lot of pressure. Lots of restaurants and shops on site (including a brewery) and only a short walk to many of Yokohama’s attractions and the train station. Highly recommend, would stay again.
Checked in post cruise hit by Typhoon delay. Only needed room from midday til 6.30 p.m. Manic check in. Confusion on who to speak to as there were several desks in massive reception area. Most of the staff were non conversant in English but very cheerful and friendly. Finally got to the room but had to pay an extra $20 for early 11.30 a.m. check-in. Room was hilarious. Don’t bring your cat if you swing! Very small even by Japanese standards, overlooking internal atrium. Don’t think we could have slept much if it was an overnight gig. Cheap and cheerful.
This hotel is a joke, beginning with its name as a resort. Pulled up in a taxi with 4 bags, the bellman brought one bag into the hotel and never came back. They asked me if I wanted the bags sent up to the room and then told me they didn't do that. They had self check-in counters but the machines asked so many questions, insisted on passport scans and then didn't recognize most of the information inputed. Almost everybody needed human help for check-in which just slowed down a line of over 50 people. Now for the best (or worst) part. We booked a double room which was ridiculously small (yes, I understand the Japanese love these little micro rooms and many things in Japan simply can't be explained, but these rooms are ridiculous). The room was large enough for two tiny single beds and a bathroom that was so small the sink was actually hanging over the micro shower. You literally could not fit your suitcase into the room. My closet is bigger than the room in this hotel. The only reason I gave this hotel 2 stars instead of one is the spa which had the Japanese baths and they were great.
It's a brand new hotel, opened just 2 days before I stayed in this hotel for several days. Room was great, bathroom, and everything inside. I like the big screen of TV. Most I love was the view of Minato Mirai and Landmark tower. It was super amazing.
Arrived at 13.30 to be told had to wait until 14.00 or charged extra. Automated check in which was very impersonal. Front desk staff all trainees with exceptionally poor English. Unable to advise if anywhere in the hotel there was TV showing the Rugby, many unaware it was even being held !. After two days we found two places in the hotel which could show. When ALL in the bar demanded they change channel we were told sorry too busy serving – after big noise they finally changed the channels to the rugby. The main bar closed in the afternoon when many people wanted to watch. Saturday all were not permitted to leave hotel due to the Typhoon. Hotel did nothing to give space for all the guests. i.e. open the restaurants. Room good for Japan however totally unecological. Overuse of towels and bedding. TV stations all in Japanese, no foreign news channels. One would not be aware the Rugby World Cup was on except for a half inflated plastic rugby ball in the corridor outside one restaurant. They need a hospitality manager desperately if they are to be ready for the Olympics.
Located in Minatomirai, APA HOTEL&RESORT (YOKOHAMA BAY TOWER) is within a 10-minute walk of popular sights such as Yokohama Cosmo World and Cupnoodles Museum. This 3-star hotel has 2311 rooms and welcomes guests with 3 restaurants, free in-room WiFi, and a fitness center.
Enjoy dining at LA Veranda, one of 3 onsite restaurants. Get an energy boost at the coffee shop/café, or grab a drink at the bar/lounge. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
APA HOTEL&RESORT (YOKOHAMA BAY TOWER)'s 2311 rooms are air-conditioned and provide refrigerators, phones, and desks. Guests can expect free WiFi and wired Internet, along with 50-inch flat-screen TVs and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport down comforters.
At APA HOTEL&RESORT (YOKOHAMA BAY TOWER), guests enjoy a children's pool, a fitness center, and free WiFi in public areas. Self parking is available for JPY 2000 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage, dry cleaning/laundry, and securing valuables. Additional amenities include conference space, a seasonal outdoor pool, and express check-out.