This is our third time at Barcelo Maya in Riviera Maya. Overall experience was great, except for the dinner at Tokyo. When we got to our dinner reservation we were seated separately from our friends because our reservation was for the table with the show and theirs was not since there were no stots available for the table with show at the time they made their reservations. However, during the actual dinner time our table was not fully occupied. There were only 4 of us seated for a table of 12. So I asked the manager if my friends could join us at our table since they were only 4 of them. She refused my request. Even our lady server noticed that our table was not full and asked us if we have friends coming. So I told her that our friends were seated at the table with no show. She went to talk to the manager to ask if our friends could be moved to our table. Again, the manager refused. I don’t understand why she would refuse our request. She’s very rude and frustrating to talk to and shows very poor customer service.
Everything is perfect
This property was very clean. The staff was outstanding. Everything was so wonderful, we are making this place our new vacation spot!
First I’m upset that I can’t get ahold of orbits please call me asap. We booked 11 days and it was a nightmare, check in was at least 2 hours with nobody waiting, I have most of my room cards that I decided to keep, the resort is huge and our room key didn’t work and we had to get new cards several times a day, the counter employees manager kept blaming us that the cards were deactivated by our phone and this isn’t our first vacation our room cards were never close to our phone, there was 40 of our family members and had the same issue, the room was old and I found stuff people left under our bed, my sister got bedbugs and had to see the doctor at the resort on her dime. The food was disgusting! The only place that was Halfway decent was the buffet at colonial. I kept telling them I had fibromyalgia and they literally laughed, the resort outside is very nice but the inside of caribe and Barcelo beach rooms are not clean at all.
Horrible experience. AC broke in first room provided. They lied and said they fixed the issue, which a lie. Temp never changed. I was ignored by staff members as they flirted and laughed amongst eatchother. I paid $1700 to move to another room. He said no more rooms were available so I had to pay premier. What a joke. Won’t stay there ever again!
Great Resort and friendly staff.
Service, food: 5 stars.
Beautiful place - been there 3 times. However there was a continuous noise disturbance near our room that awoke us every hour or so the entire trip. It was NOT door slamming, but rather something else. Something mechanical. But they could not help us. Said they had no idea what it was. Welcome staff at the main dining areas were very nice. Some waiters were okay. Beach dining areas were another story. Waiters didn't seem to care anything about you when you walked in and sat down. Had to get up and ask for help every time. Coffee machine was always non operable. Really bad this time. Seaweed was terrible on the beach. Piled up and smelled pretty bad. All it would take is a morning cleanup, but it didn't happen. Inconsistent maid service. Supposed to come every other day as we indicated upon check-in, but they came every day. Sometimes 1 bath towel, sometimes 8. No bath mat until the last day. Sometimes coffee and water, sometimes nothing. Also, the nightly shows have changed a great deal from our pre-covid visits. Used to have big productions that were good. They have been scaled way back. Not worth attending.
Good
The first inconvenience was that we bought for a Riviera Maya beach facility and they moved us to the colonial Mayan Riviera without asking us if we agreed, another reason that I did not like was that they stole $ 1000 and a T-shirt from the room. I never received a call back it was disrespectful, the rooms need to be repaired, in short I don't eat that hotel. Very disappointed
it is an old hotel with bad service
Don’t stay here
Either Orbitz or Barcelo moved us from the Palace to the Colonial no apologies or consideration from either party. Staff didn’t care if you were there or not especially if you were old and white we always tip well and enjoy interacting with the staff but is was so bad we quit. Pillows in the room were in tatters if you looked inside the case ,mattress was broken down . When you don’t get what you booked and no one cares you should probably use someone else lost faith in Orbitz and I have booked nearly all my travel with you for several years
Barceló Maya Beach - All Inclusive places you next to Xpu-ha Beach and within a 10-minute stroll of other popular attractions like Ecopark Kantun Chi. This 630-room, 4-star property welcomes business and leisure travelers with 2 outdoor pools, a full-service spa, and a water park. Centrally located in Xpu-Ha, the property is connected to the convention center and also a short walk from Cenote Cristalino and Cenote Azul.
Relish the international cuisine at Beach Buffet, one of 3 onsite restaurants.
Bathrooms offer rainfall showers, hair dryers, and free toiletries. Other amenities include free minibar items, furnished balconies or patios, and coffee makers.
Barceló Maya Beach - All Inclusive features a full-service spa, 2 outdoor pools, and a water park. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 278 per vehicle roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this all-inclusive property include a children's pool, a gym, and a sauna.
Estimado IgorQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Estamos encantados de que haya disfrutado de su estancia entre nosotros. Gracias por elegirnos cuando visita la zona. Esperamos poder darle la bienvenida de nuevo muy pronto.Saludos cordiales,
This is our third time at Barcelo Maya in Riviera Maya. Overall experience was great, except for the dinner at Tokyo. When we got to our dinner reservation we were seated separately from our friends because our reservation was for the table with the show and theirs was not since there were no stots available for the table with show at the time they made their reservations. However, during the actual dinner time our table was not fully occupied. There were only 4 of us seated for a table of 12. So I asked the manager if my friends could join us at our table since they were only 4 of them. She refused my request. Even our lady server noticed that our table was not full and asked us if we have friends coming. So I told her that our friends were seated at the table with no show. She went to talk to the manager to ask if our friends could be moved to our table. Again, the manager refused. I don’t understand why she would refuse our request. She’s very rude and frustrating to talk to and shows very poor customer service.
Dear Romina Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive criticsThank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards.
Dear Joaquin Joseph Lucina Lacsamana.Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.Best regards.
Dear BeverleyThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Best regards.
Everything is perfect
Thank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards.
This property was very clean. The staff was outstanding. Everything was so wonderful, we are making this place our new vacation spot!
Dear MarkThank you very much for sharing this great review of your recent stay at Barceló Maya Beach. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards.The Management.
First I’m upset that I can’t get ahold of orbits please call me asap. We booked 11 days and it was a nightmare, check in was at least 2 hours with nobody waiting, I have most of my room cards that I decided to keep, the resort is huge and our room key didn’t work and we had to get new cards several times a day, the counter employees manager kept blaming us that the cards were deactivated by our phone and this isn’t our first vacation our room cards were never close to our phone, there was 40 of our family members and had the same issue, the room was old and I found stuff people left under our bed, my sister got bedbugs and had to see the doctor at the resort on her dime. The food was disgusting! The only place that was Halfway decent was the buffet at colonial. I kept telling them I had fibromyalgia and they literally laughed, the resort outside is very nice but the inside of caribe and Barcelo beach rooms are not clean at all.
Dear SamuelWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Barceló will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.Best regards.Best regards.
Horrible experience. AC broke in first room provided. They lied and said they fixed the issue, which a lie. Temp never changed. I was ignored by staff members as they flirted and laughed amongst eatchother. I paid $1700 to move to another room. He said no more rooms were available so I had to pay premier. What a joke. Won’t stay there ever again!
Dear Samuel DeleonFirst of all, we would like to thank you for taking the time to share your impressions of your recent stay at our Barceló Maya Beach hotel. It is only through opinions like yours that we are able to maintain and improve the service we offer to our guests.Thank you again for your visit and constructive criticism, our main goal is to ensure our guests feel comfortable and fully enjoy their visits. We look forward to the opportunity to regain your trust.Best regards.
Great Resort and friendly staff.
Dear Shpejtim We would like to thank you for sharing this review of your recent stay at the Barceló Maya Beach. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we provide high quality service and a different and memorable experience. We are delighted to read your comments praising our staff, as we strive daily to provide attentive and personalized service to our guests. Our staff is very valuable as they are exclusively customer oriented. Once again we thank you for your kind review of our hotel and look forward to serving you again in the future. Best regards, The Management
Estimada Ariana MichelleQueremos darle las gracias por compartir esta opinión sobre su reciente estancia en el Barceló Maya Beach. Estamos encantados de que haya disfrutado de su estancia y coincidimos con usted en que nuestro atento personal juega un papel clave en la experiencia global de nuestros huéspedes. Todo el equipo trabaja muy duro para garantizar que ofrecemos un servicio de alta calidad y una experiencia diferente y memorable. Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Saludos cordiales,