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Best Western Xalapa

2.5 out of 5.0

Recent guest reviews

I just stayed here last week. I drove a rental car 4 hours to this hotel from El Tajin. There is a parking garage behind the hotel which was not common to find at the other hotels I stayed at. I made reservations through Best Western but when I arrived the staff was not expecting me and they did not find me in their records. They had to call Best Western and verify my info which took about 30 or so minutes. There is a restaurant on site that offers room service and free breakfast in the morning. I do remember the street traffic was loud and could be heard in the room, if you can get a room away from the street you should. Also, very little English was known by the staff so using google translate on a smartphone was required to communicate.

This hotel is an excellent choice if you arrive to Xalapa by bus (which most people do) because it is located just across the street. The hotel is nice and small. It has a little restaurant. Rooms are small and clean. On weekend nights it can get a little noisy because there is a music bar on the back street. The ladies at the front desk are not very friendly or cooperative, but everything else is fine. The breakfast buffet is great!!!

This hotel is ideally located just opposite the bus station. If you arrive to Xalapa by bus just walk outside of the terminal turn right and you will see the BW across the street. (watch for the traffic when you cross). Certainly, it is not a full service first class house like some of BW in the US. The rooms are small, no tv, no a/c or bathtub, but it is friendly, very clean, safe and conveniently located to visit Xalapa, and easily bookable via Internet. So if you are not on a romantic getaway, but on short sightseeing trip, in is the best choice. Xalapa is a strange place, some travellers love it, some hate it, but it definitely deserves a detour, so come and judge for yourself. Tipp: discount is given if you show your ADO bus ticket.

We thouroghly enjoyed our stay, which was our first visit to Mexico. The front desk staff, despite the language barrier, was friendly and helpful( I will take a Spanish course before my next trip for my own benefit). Our room was a good sized king suite and very clean. The location is near the transit station which was convenient for trips around town as well as to the airport. This is a place I would visit again without hesitation!

Good value for money. Yet, rooms were dark (little light) and with dark carpet, which makes the rooms even darker and not that attractive. Rooms are also small but clean. However there are plenty of TV channels, bathroom is ok, breakfast is ok too, and location is pretty decent

fui, el hotel es muy bonito. el desayuno que brindaron es realmente delicioso. el hotel es pequeño pero muy acogedor, la ubicación es muy cómoda. estaría ideal si contaran con un elevador. de todo lo de mas quedamos encantados.

Excelente atención desde la cordialidad del personal de recepción, las habitaciones con buen espacio, confort y descanso en las camas y almohadas, las amenidades buenas por mi parte sugeriría adicionar kit de afeitar pero bien las amenidades y los detalles de las camaristas, incluso la comida del restaurante es muy buena, conserva lo tradicional de la cocina jalapeña en especial las memelas fueron mis consentidas. sugerencia: No pierdan el buen estilo

Si tardas en bajar se acaba el "desayuno buffet" y no resurten, No tiene elevador y para la gente de la tercera edad es dificil. No tiene aire acondicionado, lo cual que tienes que cerrar cuando llueve y se siente un calor infernal, o si abres ventanas los moscos te comen no tiene mosquitero

Pros: Buen desayuno Cama cómoda Personal amable Buena ubicación Estacionamiento Limpio Contras Cuartos chicos e incomodos Baño chico y muy incómodo No elevador Personal poco efectivo (pero amable) Camas chicas No tiene aire acondicionado Viajé con mi esposa y el cuarto resulto incomodo en lugar de aire acondicionado el cuarto tiene ventilador, el cual fue efectivo, pero en época de mas calor, no creo que ayude a refrescar. Nos toco junto al salon de fiestas, el cual fue demasiado ruidoso y nos costo trabajo dormir. El precio por cuarto es bueno, nos incluyó el desayuno, el cual fue bastante bueno. En lo personal no regresaría al hotel, a menos que no hubiera de otra, la próxima vez explorare más opciones.

Es un hotel extremadamente viejo, las habitaciones son muy chicas, no tienen aire acondicionado y no lo mencionan, uno se entera al llegar a la habitación, huele a drenaje en la noche, no tienen elevador, el desayuno gratis me enfermó por la tanto al otro día ya ni desayuné en el hotel. Los salones para eventos empresariales que ofrecen no cuentan tampoco con aire acondicionado, solo te ponen un abanico que suena bastante y mejor apagarlo. LA PEOR EXPERIENCIA PARA MI Y MIS INVITADOS AL EVENTO

Av 20 De Noviembre Ote No. 522 Xalapa VER

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

Best Western Xalapa places you within a mile (2 km) of Xalapa Gallery of Contemporary Art and San Jose Church. This 68-room hotel has conveniences like a restaurant, free in-room WiFi, and free self parking. Near the airport, the hotel is also close to Interactive Museum of Xalapa and Los Berros Park.


Dining

Enjoy a bite to eat at La Tasca del Quijote, the hotel's onsite restaurant. Buffet breakfast is offered for a fee each morning from 7 AM to 10:30 AM.


Rooms

All 68 individually decorated rooms feature coffee makers, free local calls, and ironing boards. 32-inch LCD TVs come with cable channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and designer toiletries, and memory foam beds with premium bedding and down comforters ensure a restful night. Rooms also include desks.


Property features

Guests of Best Western Xalapa enjoy free WiFi in public areas, a conference center, and free newspapers. If you drive, put free parking to good use. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a porter/bellhop, wedding services, and a TV in a common area.

Room options

Standard Room, Multiple Beds, Non Smoking

Twin 2 | Sleeps 3

Standard Room, 2 Twin Beds, Non Smoking (1 extra Single bed)

Twin 2 | Sleeps 4

Suite, Multiple Beds, Non Smoking (1 extra Single bed)

King 1 | Sleeps 4

Standard Room, 2 Double Beds, Non Smoking

Full 2 | Sleeps 4

Reviews from Trip Advisor

Trip Advisor aggregated rating

40% of guests recommend this hotel

Total of 33 reviews