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Best Western Shrubbery Hotel

3.0 out of 5.0

Recent guest reviews

At this place I felt like home. Beautiful furniture, warm welcome, nice bar and all staff were super friendly. All areas of the hotel were super clean and material of good quality. Breakfast was a dream, freshly made and delivered with a smile. Good value for money.

We booked late and had the last room, it was lovely. Big, spacious clean and overlooking the gardens and a view over a very nice estate of new houses of more greenery. We had half board and we were not disappointed at all the food was amazing, fresh. The vegetables were cooked to perfection. All staff very attentive and polite. The hotel is in an excellent position to visit the surrounding area. The only reason I have not given it 5 stars is because at times we were the only people in the restaurant and bar, lacked a bit of atmosphere. When more people were there it was great. Think this hotel is used for business people etc. My only gripe was the bed it was so hard, like sleeping on a bale of hay and the pillows were like bricks, could do with investing in some new fluffy ones. We had a great time though, very relaxing. Thanks to all the staff.

Stayed here for one night en-route to a show, the staff was pleasant and bar food nice, but accommodation quite basic inside and my room number 10' would have been hard pushed to get two of you in comfortably and quite a lot of road noise , but for the price it was good.

As a night stop this was okay, room was clean, tidy and comfortable as was the en-suite. We needed to be out of the hotel at 8.10 am on Sat morning to make our next appointment. Breakfast started at 0800, we asked if it was possible to have a slightly earlier breakfast 0745 - No was the flat response. The option was to have a continental breakfast picked up from reception the evening before. I was handed a large tray with 'breakfast' for 2 and left to get it through 2 fire doors and into the room. I was quite proud that I managed to get a heavy tray loaded with plates, glasses and bottles up 2 flights of stairs, through the doors and into the room without drama; however I would normally expect hotel staff to do that not dump it on me. Clearly the hotel and I have different views of a continental breakfast. Why can't they at least drop it outside the room the night before and offer a choice of cereal Overall if you want a bed for the night it's fine. Just don't expect any hospitality.

Arrived at reception for our booking mid-evening Saturday night. There was a wedding on - not a problem, but despite the associated busy-ness we had to wait sometime to be noticed. The young guy knew who we were instantly but there wasn't really much of a welcome, for which he did, admittedly, apologise once we were at dinner. The food in the restaurant was un-fussy but impressive with large portions. My partner and I both had steak, for which no steak knife was available. The very friendly and helpful young waitress admitted that she'd been trying to get her bosses to provide these for some time - when we also mentioned to her that the wi-fi was out of range in our room (and in the restaurant) she said she'd been on to them about this, too: something to do with thick, traditionally-constructed walls, apparently. When we unlocked the door of our room (with some difficulty as the key card arrangement was intermittent) my partner nearly fell down the steep step on the other side. We are not particularly old but if our elderly parents had rented this room this could have been a legal issue as there was no sign or other warning. The room and bed were fine, with an adequate telly (only Freeview) and a fan, together with a larger-than-average bathroom that was nice but the shower was weak and took a long time to get hot. There was only enough coffee for one cup, too - unless you wanted decaff, which isn't really coffee. Although the Shrubbery has nice views and a beer garden and the staff were pleasant enough, it was really only the food (and waitress's service) that stood out among a rather mediocre package that left us thinking that - for this price - we shouldn't be left regretting not choosing the nearby Travelodge.

Attented a wedding here on the 8th july. What can i say, they made the whole place magicial. Julia was very helpful with the wedding planning. My friends were getting married and i have heard so much wonderful stuff about julia,how helpful and wonderful she was. She also helped the photographer les moxon in the morning,allowing him to go in to the venue room to see what camera settings he needed. They set the rooms up beautifully. The weather was kind to us. The pergal outside was a great settibg for photos. The food they provided was execllant. The service througjout was also amazing. We stayed in a room which had air conditoned which was a god send,it was getting a bit warm. The room was clean,bright and large. Bathroom also very clean. Dont judge a book or in this the building by its cover, u will not be disappointed.

My daughter got married here and what a fabulous day we had. The venue was all beautifully decorated and the food was lovely. We also stayed over night and we had a lovely room with a nice view over the valley and our room had air conditioning which was a bonus as it was a very hot day. My daughter and her husband were very impressed with their room too. Staff were all very friendly and helpful would definitely recommend.

We used this hotel for a stop on our way to Cornwall. The staff were so friendly and helpful. The bedroom was somewhat dated, being a mix of old and new. Used the hotel restaurant, good food, large portions.

This is a lovely hotel where we stayed overnight on a Saturday night. Our room at the back of the hotel was spacious comfortable and had a lovely view. We had a delightful dinner and the service was great.

Stayed here several times on business and always found a friendly welcome, good food and pleasant surroundings. Just a short walk into town to some decent pubs/restaurants should you not want to eat in the hotel, however dinner has always been good when I've stayed in for the evening.

Station Road Ilminster England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Concierge services

Best Western Shrubbery Hotel places you 4.2 mi (6.8 km) from Barrington Court. This 3-star hotel has 21 guestrooms and offers conveniences like a restaurant, free in-room WiFi, and free self parking. Glastonbury Abbey is 25.7 mi (41.4 km) from this central Ilminster hotel.


Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the comfort of your room with room service, or make new friends at the free daily manager's reception. Full breakfast is offered for a fee each morning from 7:30 AM to 9:30 AM.


All 21 rooms feature coffee makers, phones, and ironing boards. Flat-screen TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Rooms also include desks.

Property features

Guests of Best Western Shrubbery Hotel enjoy access to free WiFi in public areas, 5 meeting rooms, and conference space. You can take advantage of free parking if you drive. Front-desk staff can assist with dry cleaning/laundry, concierge services, and securing valuables. Additional amenities include a porter/bellhop and wedding services.

Room options

Standard Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Deluxe Room, 1 Queen Bed, Non Smoking (Four Poster Bed)

Queen 1 | Sleeps 2

Superior Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Superior Room, 1 Queen Bed, Non Smoking

Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

79% of guests recommend this hotel

Total of 275 reviews