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Extended Stay America Winston - Salem - Hanes Mall Boulevard

2.5 out of 5.0

Recent guest reviews

The hotel is clean and the people are friendly. It is close to different places to eat and shop.

The serve was great, they had my reservation, the room was very clean, the TV worked, and everything was great.

This worked out in a pinch but wasn't anything special.

Hotel was a little scary actually. tucked away down a back road so far I was about to turn around before I found it. Barely clean enough. If I had been planning to stay more than one night, I would've gone elsewhere. Loud, scary neighbors, kids stomping and running around into the evening. Room had no shampoo or conditioner. Only about a dozen channels on TV. Breakfast was meager. At least the receptionist was polite and friendly.

no frills, no maid service, while you are in the hotel...........but OK because of the price.........but that should be more visible. the bed was very comfortable, and the room clean.............we don't spend much time in the room and this was a great find..............knowing you will not have amenities this is a GREAT brand.

On March 4th, 2014, I was looking for a room in Winston-Salem, NC for one night and that night was for March 9th. I specifically was looking for one of your hotels as I have a friend that travels and uses your hotel because of the amenities of the kitchenette and WiFi. So because this trip had to be on a budget, my daughter and I were looking for what best fit our budget and your hotel did. This trip was for my daughter to tour Wake Forest University College of Law. So we were also looking at that if she chose Wake Forest as her Law School, I would be able to visit and have a place to stay with all the comforts of home, but our experience with you hotel was less than good. The first thing that went wrong is when we checked in was that nothing was said that the WiFi was out until the transaction of the stay was completed, then we were informed that we didn’t have it. This was an issue as my daughter was unable to get on line and work on school work (as she is winding down her undergraduate studies). I asked when we could expect the WiFi to be back up running and was told with a slight laugh maybe Monday, maybe Tuesday, but she wasn’t sure and her attitude was she didn’t care either. My comment to her was then why do you have internet and she said they are on a different system; I was very unhappy with this as well was my daughter. Also, this did not allow me to stay in contact with my office and meetings I needed to respond to. I realize things happen, but we should have been made aware of this upon arrival because we should have been given the option to not stay at this hotel and not be charged. The next two things wrong were the toilet had to be flushed at least six times when we used it just to get the toilet paper to go down and then sometimes it just didn’t go down. The other item was the heat/air system would not come on, at night the temps were in the 30’s to low 40’s and because we were towards the back we got no sun. There were also some tree branches that had snapped off trees and were lying in the parking lot, not an issue unless there were cars parked on that corner, and then you had to back up and leave via the back side of the building; this wasn’t a big issue unless you had someone right behind you following you trying to leave also. It looked like these branches had been there a couple of days so my question was why had maintenance not moved them? The last thing that really was an issue was at about 3:45 AM Monday morning, there was a man pounding on 3-4 doors waking people up, but of course, he woke up sleeping guests that had no reason to be up at this time. If you are going to have workers staying at the hotel and up at early hours, please have your desk clerks be mindful of where they put their guests because this was an issue for my daughter and myself because after we left the University, we had to drive back to Florida, so the lack of sleep was not good for either of us. I did not feel any friendliness from this establishment what so ever. I was not asked if I enjoyed my stay or if there were any issues when I checked out on Monday morning. Then on top of it all, the receipt I was given was not readable because the ink cartridge was just about empty. The woman that checked me out had the attitude that the parts that were there of importance were there, but that is not true. I have included a copy of the receipt so you can see that for tax purposes there are things that are not legible. My experience was not a good one and first impressions mean everything. I thought that you should know when things are not as they should be. Respectfully, Karin L Coolidge

Some of the room furniture was well worn but everything was clean and the bed was comfortable. Front desk was very friendly and explained in detail how everything works at their hotel. Would definitely stay there again.

I was pleasantly surprised. I needed something on a budget and it was very comfy and clean. I will happily return in the future. Just remember it's an extended stay, so they won't have an ice machine, but it's not far from a gas station.

No place to park at office. Grounds just OK - nasty stains on concrete which was cracked. Hodgepodge of silverware. Flat pillows with no extras. Cheap towels. But the price was cheap.

The room was clean, bed was comfortable, well stocked kitchenette, and good price each night made our stay a good experience. Will stay there again.

My experience was surprising. The rating were low but the hotel is very clean and nice. As well, is the staff.

Check in smooth, quiet at night

Checked in at 9:30pm. Television did not work. Was told there were no more rooms of my type (I checked, I could still book one online). I could upgrade to a "nicer" room for a fee. Asked for maintenance, was told they didn't have any. Found out that wasn't entirely true when one woke me up in the morning to tell me he couldn't fix the TV.

Room was small, floor in kitchen was sticky, light in the bathroom and eating area did not work; very bad experience compared to my other hotel stays

I've stayed here before, as recently as July '09; there was a big difference in a negative way: burn hole in bedspread, sugar packet holder had ashes and cigarette burns...this was a smoke-free room; only 1 glass, stains on the carpet, no room number on the door, duct tape repair in shower, no dishwashing liquid available even though brochure indicated it was available at front desk, front desk lady could not tell me how to call directory assistance from my room...I'll stop now.

There were no drinking glasses or ashtrays (in a smoking room) Also, no on premise ice machine, like most other hotels.

The location was close to the Mall, and I enjoyed the fact that it was 10 minutes away from where I work.

I was booked on third floor. I am disabled and they have no elevator but they would not move me to ground floor without extra charge. Drunks on balcony. Noisy.

We found cockroaches in our room the beds were hard as a rock and the front desk doesn't answer the phone when you call from your room.

The Extended Stay Of America,The room was more like a cracker box. It was hard to get in and out of the bathroom. And the housekeeper hadn't cleaned in weeks if then, there were spider webs in all the lights next to the bed and the dinning table. There was plenty room to store your clothes provided you were bold enough to take them out of your suitecase. The location was in a nice area but the up keep of the place brings it down.

1995 Hampton Inn Ct Winston-Salem NC

Hotel highlights

  • Free on-the-go breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Laundry facilities

Located 1 mi (1.6 km) from Hanes Mall, Extended Stay America Winston - Salem - Hanes Mall Boulevard is within a 10-minute drive of Wake Forest University Baptist Medical Center. This 111-room hotel has free breakfast along with conveniences like free in-room WiFi and free self parking. Wake Forest University is also within a 20-minute drive.


Dining

Start your day off right with a free on-the-go breakfast, served each morning from 6 AM to 9:30 AM.


Rooms

The 111 air-conditioned rooms feature kitchens with refrigerators, microwaves, and stovetops. 32-inch flat-screen TVs come with cable channels, and guests can stay connected with free WiFi. Coffee makers, free local calls, and ironing boards are other standard amenities. Weekly housekeeping is available.


Property features

Renovated in 2016, Extended Stay America Winston - Salem - Hanes Mall Boulevard offers free WiFi in public areas, coffee in a common area, and laundry facilities. There's free parking if you drive. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations.

Room options

Guest reviews for Extended Stay America Winston - Salem - Hanes Mall Boulevard

Everyone (2) Couples (5) Business (9) Family (2) Other (3)
5

very close to the mall!

Everyone

The hotel is clean and the people are friendly. It is close to different places to eat and shop.

By on Nov 28, 2016

5

excellent stay at the extended stay!

Everyone

The serve was great, they had my reservation, the room was very clean, the TV worked, and everything was great.

By , from Eden, NC on Feb 18, 2016

2

average motel

Couples

This worked out in a pinch but wasn't anything special.

By on Oct 27, 2014

2

meh

Families

Hotel was a little scary actually. tucked away down a back road so far I was about to turn around before I found it. Barely clean enough. If I had been planning to stay more than one night, I would've gone elsewhere. Loud, scary neighbors, kids stomping and running around into the evening. Room had no shampoo or conditioner. Only about a dozen channels on TV. Breakfast was meager. At least the receptionist was polite and friendly.

By on Jul 26, 2014

3

review

Couples

no frills, no maid service, while you are in the hotel...........but OK because of the price.........but that should be more visible. the bed was very comfortable, and the room clean.............we don't spend much time in the room and this was a great find..............knowing you will not have amenities this is a GREAT brand.

By on Mar 18, 2014

1

never again

BusinessTravelers

On March 4th, 2014, I was looking for a room in Winston-Salem, NC for one night and that night was for March 9th. I specifically was looking for one of your hotels as I have a friend that travels and uses your hotel because of the amenities of the kitchenette and WiFi. So because this trip had to be on a budget, my daughter and I were looking for what best fit our budget and your hotel did. This trip was for my daughter to tour Wake Forest University College of Law. So we were also looking at that if she chose Wake Forest as her Law School, I would be able to visit and have a place to stay with all the comforts of home, but our experience with you hotel was less than good. The first thing that went wrong is when we checked in was that nothing was said that the WiFi was out until the transaction of the stay was completed, then we were informed that we didn’t have it. This was an issue as my daughter was unable to get on line and work on school work (as she is winding down her undergraduate studies). I asked when we could expect the WiFi to be back up running and was told with a slight laugh maybe Monday, maybe Tuesday, but she wasn’t sure and her attitude was she didn’t care either. My comment to her was then why do you have internet and she said they are on a different system; I was very unhappy with this as well was my daughter. Also, this did not allow me to stay in contact with my office and meetings I needed to respond to. I realize things happen, but we should have been made aware of this upon arrival because we should have been given the option to not stay at this hotel and not be charged. The next two things wrong were the toilet had to be flushed at least six times when we used it just to get the toilet paper to go down and then sometimes it just didn’t go down. The other item was the heat/air system would not come on, at night the temps were in the 30’s to low 40’s and because we were towards the back we got no sun. There were also some tree branches that had snapped off trees and were lying in the parking lot, not an issue unless there were cars parked on that corner, and then you had to back up and leave via the back side of the building; this wasn’t a big issue unless you had someone right behind you following you trying to leave also. It looked like these branches had been there a couple of days so my question was why had maintenance not moved them? The last thing that really was an issue was at about 3:45 AM Monday morning, there was a man pounding on 3-4 doors waking people up, but of course, he woke up sleeping guests that had no reason to be up at this time. If you are going to have workers staying at the hotel and up at early hours, please have your desk clerks be mindful of where they put their guests because this was an issue for my daughter and myself because after we left the University, we had to drive back to Florida, so the lack of sleep was not good for either of us. I did not feel any friendliness from this establishment what so ever. I was not asked if I enjoyed my stay or if there were any issues when I checked out on Monday morning. Then on top of it all, the receipt I was given was not readable because the ink cartridge was just about empty. The woman that checked me out had the attitude that the parts that were there of importance were there, but that is not true. I have included a copy of the receipt so you can see that for tax purposes there are things that are not legible. My experience was not a good one and first impressions mean everything. I thought that you should know when things are not as they should be. Respectfully, Karin L Coolidge

By on Mar 14, 2014

4

excellent deal

LGBT

Some of the room furniture was well worn but everything was clean and the bed was comfortable. Front desk was very friendly and explained in detail how everything works at their hotel. Would definitely stay there again.

By on Feb 25, 2014

4

comfortable and clean

LGBT

I was pleasantly surprised. I needed something on a budget and it was very comfy and clean. I will happily return in the future. Just remember it's an extended stay, so they won't have an ice machine, but it's not far from a gas station.

By on Dec 1, 2013

2

not so great

Couples

No place to park at office. Grounds just OK - nasty stains on concrete which was cracked. Hodgepodge of silverware. Flat pillows with no extras. Cheap towels. But the price was cheap.

By on Sep 23, 2012

4

couple getaway

Couples

The room was clean, bed was comfortable, well stocked kitchenette, and good price each night made our stay a good experience. Will stay there again.

By on Dec 24, 2010