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Best Western Red Lion Hotel

3.0 out of 5.0

Recent guest reviews

Atmospheric, historic hotel with a beautiful courtyard. Labyrinthine (and quaint) corridors and stairs — worked well because we travel light, but if you have big suitcases, it would be a drag. Security was quite good! We were there with friends for two nights on a weekend splurge. The bar and restaurant were still a bit pricey, so we went out for breakfast and dinner. The rooms we had were clean, comfortable, and well-appointed (tea, coffee, water, extra blankets, plenty of outlets for recharging gadgets) and the bathroom was a wonder and relief (immaculately clean and functional). The front desk staff dealt with us with unwarranted good humor! One of my travel companions handled paying our bill in about the most complicated way I can imagine — the woman at the desk smiled through the whole thing. We used their parking — it was secure and easy. The Red Lion is centrally located in Salisbury, so it was easy for us to walk to restaurants, the market, the Cathedral, etc. I would certainly stay again!

Stayed eight nights in May 2017 at The Red Lion. My newly refurbished room (#22) was huge with an oversized king bed, fireplace, desk niche and full bathroom. As always, the service was great, especially Dawn at the front desk and David in the restaurant. After the second morning, David saw us come in for breakfast and ordered poached eggs for us. The food was very good, and bar service was excellent. My room was very quiet although could hear other guests walking past the door. We were able to walk to the bus stop, to the Cathedral, to the market and dozens of restaurants are within a block or two. Thoroughly enjoyed the visit.

The Red Lion hotel is nicely situated in the middle of Salisbury, close to Market Square and perhaps 5-6 blocks from the magnificent Salisbury Cathedral. The hotel has an attractive lounge, complete with a fireplace and comfortable seating. It also has a beautiful courtyard, with 200-year-old vines over the entrance and around the periphery. Since the hotel’s oldest section, the bar, is located right beside the courtyard, it is a very pleasant place to sip a glass of wine or ale and reflect peacefully at one of the wrought iron tables. And it serves a very nice full English buffet breakfast. Unfortunately, there are also some significant shortcomings, particularly when it gets hot. First, the place is a maze of corridors and small stairways. I had to mount seven stairways and make eleven turns with a bag to find my third floor room. I only discovered by chance that there was a lift (elevator) that could have made the climb much easier. The desk staff, while friendly, never mentioned the lift at check-in time. Second, it is not the most pleasant place to stay during hot weather. While the windows in some rooms (not all) open wide, the bedrooms retain daytime heat through much of the night. Also, the beds are topped only by a bottom sheet and a comforter, as is standard in most English hotels, unlike their American counterparts. Without air conditioning, however, guests have the apparent option of sweltering beneath the comforter or sleeping bare on top of the bottom sheet. I did ask for a top sheet on my second night there, and one was delivered to the room. I also discovered a rotating fan in the wardrobe. It would have been nice to learn about the fan from the desk staff, given the hot weather. Finally, the showers lacked adequate water pressure. While it was more than a trickle, one had to wash with just a weak flow of water that dropped directly from the shower head. I did get clean, but it took a few minutes longer than normal to do so. This hotel does occupy a perfect location in Salisbury, and that is a real advantage. It also has a beautiful courtyard and serves an excellent breakfast. However, the staff could make life much easier for guests by informing them about the lift, mentioning the rotating fan, and offering the top sheet option for cooler sleeping at their arrival outset. The water pressure is a separate, mechanical issue that should be addressed. This is an attractive hotel in a great location. Without these problems being addressed, however, I would be hesitant to stay there again, especially in warmer weather.

The main building was fascinating and classic looking. There was nowhere to park. But it sort of shocked us when we realized that it was a genuine wattle and daub building from the long long ago. The room wasn't especially impressive, but when my husband expressed dissatisfaction with the typical European hotel room things (limited toiletries, a sham and no top sheet for the bed, no elevator, no help to get our suitcases upstairs, no washcloths) the staff went out of their way to help us be satisfied, brought us sheets, extra towels, anything they could think of to improve our experience. We had no problem with noise but other rooms seemed to have issues. And the atmosphere was great, loved the courtyard (nice weather, of course.) Watch out if you happen to be allergic to Virginia creeper, because they've got lots of it and it is very irritating to many people, like poison ivy.

Lots of character indeed in this historic hotel in the centre of Salisbury. We stayed overnight only, on our way to a short holiday in Cornwall. Our room was near the end of several winding corridors and appeared to have been refurbished recently. It was very comfortable and perfectly quiet. Both dinner and breakfast were fine, with plenty of good choices. Staff were friendly and helpful. The secure parking may not be cheap but was well worthwhile, allowing us to wander around town (shops, market, cathedral, Magna Carta) at our leisure in the afternoon and again in the morning before departure.

I am glad we had reserved one of the few parking spaces, I think for £15 for the night, as parking would have been tricky other wise. The receptionist was lovely but our room was small and pokey, down a corridor or three to get to it. The view out of the window was not a view at all, just roof tiles and the company of a white dove the following morning. Our neighbour had their TV on quite loudly, and their sash window was at right angles to ours so it was a loud evening and, rather annoyingly, snoring to be heard during the night. The bed was comfy and the bathroom was clean. We were rather rudely awoken by the fire alarm but by the time we were up and decent it had gone off again, so breakfast was earlier than anticipated. There was no apology or 'how was your night?' at check out - we have had refunds for less at other hotels. The buffet breakfast was above average - a good choice if you got there early enough to have full baskets of pastries or full plates of cold meat & cheese. Sadly, we were a bit late for either. The courtyard was definitely the best feature and was a lovely setting for a coffee before heading off. Not sure I'd stay here again; ok for a quick stop-over and a good location for the city centre, but our room was not one to hang around in.

Nice location, great food, looks old...friendly staff You can get lost:)) - until I found the Room I walked up and down....left and right .... Hotel was many times renovated .. there is operational lift...slow but helpfull

We were planing to visit Stonehenge and decided to search for a hotel for the weekend. We called to book a Family room that seamed available on line, we wanted to know if there were 4 or 5 beds. The counterpart said he/she was a trainee and will come back with an answer which he/she did not do and the room was booked by someone else. We had to settle for connecting room that the receptionist was willing to rearrange other guests to accommodate our need for 2 connecting double rooms overlooking the court The other double Room 37 was spacious and nice although on the street which was quiet until the club next door opened at night but the window eliminated most of the noise. Staying at the court in the evening was very pleasant. It has a pleasant ambiance and the plates we ordered were very tasty specially the Tuna and Potatoes. We opted to stay for the evening and we enjoyed the ambiance, the weather and the food+Service. Breakfast was diverse and well presented and hot. We did not notice that we spent 2 hours having our meal as the set-up was pleasant. I will definitely recommend it for every friend who would consider going to Stonehenge.

My partner and I stayed at the Red Lion for two nights in a standard room. The location is great and the building has a lot of character and charm. On arrival we were allocated room 19, the room was OK if a little dated however, had little resemblance to any images shown on the website, which we learnt are of the superior rooms or suites, it would be good to make this clear. Unfortunately the bathroom was really unpleasant and dated, the shower was particularly unsatisfactory with mouldy sealant and grouting that made it feel very dirty. After speaking to the front desk, we were moved to the room next door, number 20. This was much better in terms of the bathroom however aspects of the decor were very dated with 80s style curtains and bathroom (thankfully no mould though). The view was also disappointing as it looked out to a wall and roof. We also found it noisy, clearly hearing what the people next door were watching on the TV as well as others late night conversations. On a positive note, the original walls on display was a nice touch to show the history of the building. Overall we felt the room was over priced and said to each other "we're going to be out the whole time and will only be sleeping here" I'm sure that's not the ideal customer quote but it was accurate. Sadly no one asked us if we had enjoyed our stay when we checked out so didn't get an opportunity to flag our views up in person.

Stayed here 27th May 2017 for just one night as we were attending a family birthday party in town. The only positive thing I can say is that the bed was super comfy. The receptionist on the Saturday evening when we booked in had no personality at all, she had no interest in the conversation that we were trying to have with her, and the bar attendant wasn't much better. He did ask us where we'd been when we said we'd just got off a flight from a 3wk holiday, but spoke in almost a whisper. We had to park the car in Brown St car park, which admittedly was free between 6pm & 10am, but then we had to walk back to the Hotel with all our luggage, including Fancy Dress costumes. When we returned from our party we realised there is a Nightclub next door to the Hotel and we had to endure squealing women, foul mouthed men, vibrating deep base music & smoke wafting into our room window until gone 4am. We paid £136.80 for the room & extra for breakfast, but after getting less than 3hrs sleep we cancelled breakfast and made our way back home to Bournemouth. The morning receptionist apologised for our lack of sleep and asked for our email address and phone number so that she could pass it on to the Manager. To top it off when we returned to our car in the morning some fool had thought it would be funny to put their chips on our windscreen. I know this is not the fault of the Hotel, I accept that. But in our room the shower cubicle was dirty, mildew all along the cubicle door, and even the net curtain at the window was hanging down, the wire keeping it up was not the correct width, causing it to sag. Not a room worth £136.80 in my book. Fortunately, we now know of the disturbances of a Saturday night from the Nightclub and so will not be staying here again, or recommending it to friends either, sorry

Milford Street Salisbury England

Hotel highlights

  • Walking distance to Salisbury Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining

Salisbury Cathedral is a short stroll from Best Western Red Lion Hotel, and other popular attractions like Old Sarum are within a few miles (5 km). This 60-room, 3-star hotel has a restaurant and a bar/lounge, along with free in-room WiFi. Centrally located in Salisbury, the hotel is also a short walk from Market Square and Mompesson House.


In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a gastropub. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. Start your day off with continental breakfast, available for a fee.


The 60 rooms have an array of amenities, including iPod docks, coffee makers, and ironing boards. Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Hair dryers are also standard.

Property features

Guests of Best Western Red Lion Hotel enjoy free WiFi in public areas, 6 meeting rooms, and a garden. Self parking is available for GBP 15 per day. Staff members are on hand to provide dry cleaning/laundry services and a safe deposit box at the front desk. Additional amenities include a porter/bellhop and wedding services.

Room options

Standard Room, 2 Single Beds, Non Smoking

Twin 2 | Sleeps 2

Superior Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Family Room, 1 King Bed, Non Smoking

King 1 | Sleeps 3

Executive Room, 1 King Bed, Non Smoking

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

66% of guests recommend this hotel

Total of 963 reviews