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Country Inn & Suites by Carlson, Wilmington, NC

3.0 out of 5.0

Recent guest reviews

Nice hotel. Walking distance to a target across the street. Room is very clean and comfortable. Breakfast area is more than adequate with plenty of selection. Staff friendly and helpful. Only downside is our walls very thin in rooms you can easily hear conversations of the room beside you and the indoor pool is currently closed for renovations

I love this hotel. The king size bed was very large and comfortable. I received a call from the hotel staff 20 minutes before I arrived stating that there is no pool or hot tub access. The lady offered a free cancellation but I was not amused because who wants to search for a new reservation mid travel. Very Upsetting. Especially since the lady was very manner of fact and unapologetic

Night check in at 6pm and the desk attend and was wearing a ball cap, t-shirt and athletic shorts. I'm all about casual but at least be wearing a company t-shirt so I know your not robbing the place and the attendant isn't tied up in the back room. Other than that he was nice and quick on check in. Everything is generally nice and updated. The carpet in the hallway is outdated but that is the only negative in the place. Good location, cheap, clean and efficient. Good hotel overal and i would stay again. I just wouldn't go out of my way to find it again.

Staff was super friendly and the rooms were clean and comfortable. The staff kept the breakfast stocked and clean. The pool and hot tub were nice. Pool area could have been a little cleaner. Over all we had a great stay and it's in a good location. Target is right across the street, many shopping plaza' s near by and more food options than time to enjoy. The Aquarium and beach is a short drive.

The hotel was nice and clean. The staff was friendly. The breakfast was good. I would recommend the hotel to people.

Clean, Convenient, Curteous. Staff recommended a great oyster bar!! Room was clean - no dust in lamps - Bathroom clean - sheets fresh. 10 minutes to ILM Airport.

Great staff, and nice pool, nice rooms, and very spacious

Very convenient to be close to the airport! Only stayed one night!!

I needed a quiet place to hang out while work was going on at my house. The location was close to shopping and my daughter's school. The staff was pleasant and location off of the main road, which was good. No traffic noise or loud guest.

I try to book accommodations based on reviews - spot on! Everything from staff to cleanliness of hotel was excellent. We typically don't eat breakfast at hotels b/c it's usually unappealing. However, breakfast selection was great. I was able to witness the hotel manger in action with his staff. They had clip boards of their duties. Also one of staff members was checking each room to make sure the rooms were ready for next staff. Lobby floors were consistently being mopped. Very impressive with detail from staff.

The experience for a one night stay was not what I expected for the price 80.00 was not the best u can hear doors shutting people walking around all hours of the night the room felt cold the heat kick on then got to hot a/c making loud noise the bed was uncomfortable I said to myself if I stayed another night I would ask for refund I have stayed better places I think u pay for the name not for what u get

They could have shocked the pool after it closed instead of having it closed all day. Because they shocked it that morning.

I decided to try this hotel based on other reviews but will pay a little more to stay at my usual hotel up the street based on my experience. My two main complaints are not able to access wifi continually and the breakfast was below expectations. My first night, I also had a huge cockroach run across the floor in my room. They moved me to an upgraded suite, but the hotel needs to make sure they keep up their pest control so this doesn't happen with other guests. I could only get on wifi the very first time I connected upon arrival. After that, it wouldn't connect, despite the front desk saying they reset it and my doing everything possible on my end. Breakfast was primarily carbs with stale bread items, a few hot items which were frozen eggs reheated, greasy bacon, home fries, etc. More protein items are needed. I also tried out the hot tub but it had too many chemicals.

Very clean hotel. Customer service was excellent. People upstairs were stomping and jumping. Called front desk and it was handled promptly and professionally.

The hotel is very loud. People walking above you sound like elephants. It wasn't the people, you could tell it was poor construction The air conditioning is very loud as well, The staff were extremely nice. I have stayed at numerous County Inns and the quality of this one is extremely poor to their standards

Awesome central location for the beach and parks. It was quiet and had everything our 3 young girls needed (pool, hot tub and bathroom counter space)! Even though they were doing some tile renovations they were never loud or in the way of the guests. Excellent staff and property!

The hotel was very nice but it was under construction and hard to get around---I use a cane and one day I had to climb to the third floor because on one could use the elevator -putting in new floors-I have a bad hip but thank god the stairs were wide and it wasn't so bad.

Everything was great except the lobby areas were being renovated. Mot of the area was off-limits. Otherwise it was a wonderful stay.

Going through some renovations so I can not rate it higher.

Made reservation and prepaid (non-refundable) 3 weeks in advance of our stay. Four hrs. before check-in time we were advised by telephone call to use side entrance due to hotel renovation. Didn't arrive until 8:30 pm and immediately observed hotel is total disaray. Entire 1st floor area - check-in, lobby, breakfast area and hallways were at dump. Dust, paint & chemical fumes, plastic hung from the ceilings - filthy. We would never stay in such a place but were tired from our travels and it was too late to locate and book another room somewhere else. We've lost all confidence and trust in Country Inns & Suites. Hotel should have been closed during renovation and guests at least given the courtesy of notification beforehand and option to book somewhere else. Worst experience ever. Manager not in during stay, but later received the standard apology form letter which had no meaning to us. OUR ADVICE - BE VERY LEARY OF THIS ONE!

4706 New Centre Drive Wilmington NC

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located 1.8 mi (3 km) from University of North Carolina at Wilmington, Country Inn & Suites by Carlson, Wilmington, NC is within a 10-minute drive of Brooklyn Arts Center at St. Andrews. This 74-room, 3-star hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi. Hugh Macrae Park and Mayfaire Town Center are also close to this Wilmington hotel.


Dining

Free full breakfast is included with your stay.


Rooms

All of Country Inn & Suites by Carlson, Wilmington, NC's 74 rooms are air-conditioned and have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 39-inch LCD TVs. Bathrooms offer hair dryers and free toiletries. Free weekday newspapers, free local calls, and safes are also standard.


Property features

At Country Inn & Suites by Carlson, Wilmington, NC, guests enjoy an indoor pool, a fitness center, and a spa tub. Free parking is included with your stay. The 24-hour front desk has staff always at the ready. Additional amenities include free WiFi in public areas, conference space, and a business center.

Room options

Room, 1 King Bed, Non Smoking (Guest)

King 1 | Sleeps 2

Room, 2 Queen Beds, Non Smoking (Guest)

Queen 2 | Sleeps 4

Suite, Multiple Beds, Non Smoking (1 Bedroom)

Queen 2 | Sleeps 5

Room, 2 Queen Beds, Non Smoking

Queen 2 | Sleeps 4

Guest reviews for Country Inn & Suites by Carlson

Everyone (24) Couples (20) Business (11) Family (16) Other (4) Friends (3)
4
Everyone

Nice hotel. Walking distance to a target across the street. Room is very clean and comfortable. Breakfast area is more than adequate with plenty of selection. Staff friendly and helpful. Only downside is our walls very thin in rooms you can easily hear conversations of the room beside you and the indoor pool is currently closed for renovations

By on Jan 16, 2018

4

nice hotel no pool or spa access

Everyone

I love this hotel. The king size bed was very large and comfortable. I received a call from the hotel staff 20 minutes before I arrived stating that there is no pool or hot tub access. The lady offered a free cancellation but I was not amused because who wants to search for a new reservation mid travel. Very Upsetting. Especially since the lady was very manner of fact and unapologetic

By , from Greensboro NC on Jan 5, 2018

Review comment responded on Jan 8, 2018

Dear Valued Guest, We apologize about any inconveniences you may have experienced regarding our renovations. However, we are glad to hear that you had an overall nice stay with us here at the Country Inn and Suites, and we will be sure to address your guest service concerns with our staff. We look forward to seeing you again the next time you visit Wilmington, when we can hopefully exceed your expectations. Sincerely, Jacey Poleo Guest Service Manager

4

decent, clean hotel. breakfast gets the job done.

Everyone

Night check in at 6pm and the desk attend and was wearing a ball cap, t-shirt and athletic shorts. I'm all about casual but at least be wearing a company t-shirt so I know your not robbing the place and the attendant isn't tied up in the back room. Other than that he was nice and quick on check in. Everything is generally nice and updated. The carpet in the hallway is outdated but that is the only negative in the place. Good location, cheap, clean and efficient. Good hotel overal and i would stay again. I just wouldn't go out of my way to find it again.

By on Dec 4, 2017

Review comment responded on Dec 8, 2017

Dear Valued Guest, We are so glad to hear that you had a good stay with us here at the Country Inn and Suites. We appreciate your feedback regarding our staff and will definitely address your concerns in our constant strive to provide the best possible service to our guests. We hope to see you again the next time you visit Wilmington! Sincerely, Jacey Poleo Guest Service Manager

4

nice hotel 20 mins from aquarium, beach and museum

Everyone

Staff was super friendly and the rooms were clean and comfortable. The staff kept the breakfast stocked and clean. The pool and hot tub were nice. Pool area could have been a little cleaner. Over all we had a great stay and it's in a good location. Target is right across the street, many shopping plaza' s near by and more food options than time to enjoy. The Aquarium and beach is a short drive.

By , from NC on Nov 18, 2017

Review comment responded on Nov 22, 2017

Dear Shay, We are so glad to hear that you had such a great time here in Wilmington! We appreciate the positive feedback regarding our property, location, and staff. We look forward to seeing you again here at the Country Inn and Suites the next time you are in the area. Sincerely, Jacey Poleo Guest Service Representative

4
Everyone

The hotel was nice and clean. The staff was friendly. The breakfast was good. I would recommend the hotel to people.

By , from NC on Nov 12, 2017

Review comment responded on Nov 17, 2017

Dear Tam, Thank you so much for choosing to stay with us here at the Country Inn and Suites, we are thrilled to hear that you had such a great stay! We appreciate the positive feedback and we look forward to seeing you again the next time you visit Wilmington. Kind Regards, Jacey Poleo Guest Service Representative

5

3 “c”

Everyone

Clean, Convenient, Curteous. Staff recommended a great oyster bar!! Room was clean - no dust in lamps - Bathroom clean - sheets fresh. 10 minutes to ILM Airport.

By on Nov 4, 2017

Review comment responded on Nov 14, 2017

Dear Valued Guest, Thank you so much for choosing to stay with us here at Country Inn and Suites, we are so glad to hear that you had such a wonderful stay with us. We appreciate the positive feed back and we definitely look forward to seeing you again the next time you visit Wilmington! Sincerely, Jacey Poleo Guest Services Representative

5

our stay

Everyone

Great staff, and nice pool, nice rooms, and very spacious

By , from Lumberton, NC on Oct 28, 2017

Review comment responded on Nov 12, 2017

Dear Nathan, We are so glad to hear that you had such a wonderful stay with us here at the Country Inn and Suites! We appreciate your positive feedback regarding our pool, rooms, and staff. We definitely look forward to seeing you again the next time you visit Wilmington. Sincerely, Jacey Poleo Guest Service Representative

4

convenient

Couples

Very convenient to be close to the airport! Only stayed one night!!

By on Oct 24, 2017

Review comment responded on Nov 12, 2017

Dear Valued Guest, Thank you for choosing to stay with us here at the Country Inn and Suites, we are so glad to hear that you had a great stay with us! We appreciate the positive feedback regarding our location and we look forward to seeing you again the next time you visit Wilmington. Sincerely, Jacey Poleo Guest Service Representative

5

house renovation

Everyone

I needed a quiet place to hang out while work was going on at my house. The location was close to shopping and my daughter's school. The staff was pleasant and location off of the main road, which was good. No traffic noise or loud guest.

By , from North Carolina on Oct 24, 2017

Review comment responded on Nov 12, 2017

Dear Valued Guest, We are so glad to hear that you had such a wonderful stay with us here at the Country Inn and Suites while you were having work done on your house! We appreciate the positive feedback and we hope to see you again for any future renovations. Best Wishes, Jacey Poleo Guest Service Representative

5

wilmington nc

Everyone

I try to book accommodations based on reviews - spot on! Everything from staff to cleanliness of hotel was excellent. We typically don't eat breakfast at hotels b/c it's usually unappealing. However, breakfast selection was great. I was able to witness the hotel manger in action with his staff. They had clip boards of their duties. Also one of staff members was checking each room to make sure the rooms were ready for next staff. Lobby floors were consistently being mopped. Very impressive with detail from staff.

By on Oct 8, 2017

Review comment responded on Oct 12, 2017

Dear Valued Guest, We are so glad that you decided to stay with us and that we were able to exceed your expectations here at the Country Inn and Suites! We appreciate the positive feedback regarding our property, breakfast, and staff and we definitely look forward to seeing you again the next time you visit Wilmington. Sincerely, Jacey Poleo Guest Service Representative