Rooms are not what they say on the site, additional money is deducted from accounts and not returned.
We were put into a room that was supposedly being remodeled No toilet paper holder. Veneer on door was loose and every time you opened the door it made such a racket from rubbing on door frame
very clean but needs updating.
Do not get a room near where the owners live. There is a constant smell of curry and the kids constantly slam the doors between rooms starting at 7am
This hotel has BED BUGS!!!! Plain and clear BED BUGS! The manager said they were "ladybugs", and gave a $25 cash refund. Not to mention the housekeeper barged in with no knock. And not to mention the toilet did not flush and had to be fixed by maintenance. STAY AWAY!
Everything was great it was clean and comfortable except for having to wait about 20 minutes to check in because the associate at the front desk was sleeping other than that it was great
Room had a musty smell,chairs had stains on them. Continental breakfast was good.Nice swimming pool. Hotel was right off the highway,easy to get to. I don't think I would stay there again,wasn't worth the money I paid
In town to go to Foxwoods casino for a concert. Hotel was okay, front desk staff was nice, but it would have been nice for them to tell us in advance that they were under renovation.
Very disappointing at beginning but ended well. Didn't have our room reservation correct, desk employee said it would 15 more for the room that I already paid for but waived it in the end!
Great place to stay when you need a good bed, solid breakfast and a gym workout.
WE WERE IN TOWN TO CELEBRATE OUR FIRST NEW YEAR'S EVE TOGETHER. HOTEL WAS NICE ENOUGH. COULD HAVE BEEN CLEANER AND THE LIGHTS DID NOT WORK ON MOST OF THE LIGHTS. ROOM WAS COLD AND WE HAD TO MOVE THE MICROWAVE TO AN OUTLET TO RUN IT.
We have stayed at this particular hotel for the past three New Year's Eve. It's close to Mohican Sun Casino and the price is always right. They Breakfast is not the greatest, but it's okay.
In town visiting family and friends. I normally stay at this hotel when I'm in town. Next time will stay elsewhere. No staff at front desk, anyone could enter hotel. For assistance you had to dial a number and wait for someone to arrive. ice machine, washer and dryer did not work. At one time this was the best hotel in the area, not anymore...
for our needs, the location was great. Right off the highway. The price can't be beat.. Ant the breakfast is just as offered in other hotels.
Staff was very nice and accomodating. Room had an old carpet stench to it; however, for the price, the beds were comfortable and it provided what we needed for the weekend.
Great management. Nice breakfast with eggs, waffles, and sausage. Very comfortable spacious rooms with very nice pillows and beds. I highly recommend this hotel.
COnvenient and priced right with a nice breakfast as part of the room cost
Located within 2 miles (3 km) of Hartford Healthcare Group, Quality Inn Plainfield I-395 is within 3 miles (5 km) of Haul of Fame Museum. This 49-room hotel welcomes guests with free breakfast and conveniences like free in-room WiFi and free self parking.
Start your day off right with a free continental breakfast, served each morning from 6 AM to 10 AM.
Guests can expect free WiFi and 43-inch flat-screen TVs with satellite channels. Other standard amenities include coffee makers, free newspapers, and free local calls.
At Quality Inn Plainfield I-395, guests have access to a gym, free WiFi in public areas, and a business center. You can take advantage of free parking if you drive. The front desk is staffed 24/7 to help with concierge services, luggage storage, and dry cleaning/laundry. Additional amenities include a seasonal outdoor pool, coffee/tea in a common area, and a meeting room.
Rooms are not what they say on the site, additional money is deducted from accounts and not returned.
Dear Richard, We are very disheartened to read about your experience with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We assure you that every bit of your concerns will be investigated diligently. This is not the kind of hospitality standard we have set for ourselves, and going ahead, we will do all necessary course corrections at the earliest to ensure no other guest ever experiences the same. I hope you will forgive this error and the service that did not meet your expectations and give us another opportunity in the future to host you even better. Sincerely, Management Team
We were put into a room that was supposedly being remodeled No toilet paper holder. Veneer on door was loose and every time you opened the door it made such a racket from rubbing on door frame
Dear Gerard, Thank you for taking the time to share your review with us. We are beyond disheartened to know that your recent stay with us was not up to the mark and we failed to exceed your expectations. Please accept our sincere apologies. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. Having said that, we would hate to lose a valued guest like you. If given another chance, we will go above and beyond to make sure your future stays are completely up to the mark Sincerely, Management Team
very clean but needs updating.
Dear Ava, We appreciate you taking the time to share your review with us. Our entire staff, thank you for your modest rating. We also regret that certain aspects of our property were not up to the mark during your stay with us. We assure you; we are indeed taking gradual steps in upgrading our property and enhancing our hotel rooms to improve our quality services. On that note, we hope you will choose to stay with us again in the future, so we can serve you even better. Best Regards, Management Team
Dear Guest, Thank you for taking the time to review your stay with us. Feedbacks allow us to better understand the requirements of our guests and meet their expectations. We are glad to know that your stay at our property was a satisfactory one. We hope you would be open to business with us again in the future, allowing us to serve you even better. We really look forward to hosting you again! Best Regards, Team Management
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
Do not get a room near where the owners live. There is a constant smell of curry and the kids constantly slam the doors between rooms starting at 7am
We appreciate that you've taken the time to share with us regarding our room. We hope to see you again and that you will be truly impressed with our continued improvements.
This hotel has BED BUGS!!!! Plain and clear BED BUGS! The manager said they were "ladybugs", and gave a $25 cash refund. Not to mention the housekeeper barged in with no knock. And not to mention the toilet did not flush and had to be fixed by maintenance. STAY AWAY!
Everything was great it was clean and comfortable except for having to wait about 20 minutes to check in because the associate at the front desk was sleeping other than that it was great
Room had a musty smell,chairs had stains on them. Continental breakfast was good.Nice swimming pool. Hotel was right off the highway,easy to get to. I don't think I would stay there again,wasn't worth the money I paid
Dear zaker,Thank you for your feedback. We appreciate your modest ratings, but we have set high standards for hospitality, and we will see to it that your future stays are even more satisfactory. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. On that note, we hope you will choose to stay with us again in the future.Sincerely,Management Team