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Mountainside Lodge - A Shell Vacations Resort

3.0 out of 5.0

Recent guest reviews

I’ll first note. This place is very dated and not in any way luxurious. But the staff were amazing. The friendliest of the three hotels we stayed at in Whistler, including the Westin. So very helpful and professional. Access to slopes and village is fantastic. Ski storage is in basement, so schlepping is required. Just renovate already!! (And build out ski storage above ground.)

PROS:Location to the gondola for Whistler and Blackcomb mountains-you're a 2-3 minute walk once you exit Close to a lot of restaurants and shops Close to bus shuttle area if you're taking one from Vancouver one secure parking spot if you have a car extremely comfortable bed large hot tub in your room fireplace in living room and bedroom friendly and helpful front desk staff CONS: rooms are a bit dated, but nothing that can't be dealt with for a week kitchen has all necessary appliances, but actual working/counter space is small if prepping a large meal step from bed to bathroom at night can be a bit dangerous TV in bedroom is on the smaller size and no dvd player in bedroom, only living room All in all a fine place to stay for a week of skiing, the location truly makes up for the dated rooms and other cons.

Mountainside Lodge was the absolute worst hotel ever. And simply not a safe place for our family. WE NEVER EVEN CHECKED IN. Once we saw (1) the extremely dangerous conditions of the hotel's front steps (cracked pavement and iced over throughout, with half of the entrance closed off and signs warning "caution - snow dump area, watch for falling snow,"), (2) the "caution wet and slippery floor" signs throughout the very worn hotel lobby, and (3) were shown to our room (Room 131) whose door was actually past the "Exit Door" and in a dark and dingy "Exit Stairs" landing leading to the parking lot, we could not leave the hotel fast enough. PLEASE BEWARE. The Mountainside Lodge that you see online/on their web page is not what you are getting. Beware also (we were told this at the hotel) that this is primarily a time share hotel. Bottom line - no matter when you book your room or what rate you pay, you simply get the rooms that are left once everything has been picked over by a time share owner.

This is a perfect skier's location.Loved the spacious loft-rooms with kitchen, 2 baths, in-room sauna and fire place. Access to equipment storage was a little inconvenient but worked ok. Outdoor pool was appealing but hot tub isn't hot enough and doesn't look appealing. Staff is very helpful and friendly. Very easy access to shopping, dining, other entertainment and skiing

Very good location at base of ski runs. The front staff is friendly. Hotel Is getting a bit worn but is kept up ok. Toilet paper is like sandpaper though. Have been coming here for 25 yrs and enjoy our stays.

Booked the place using our timeshare points. The place is on the village, a 3 minute walk to the gondola and the Olympic Village. it had all the amenities including laundry. Our room overlooked the ski slopes, it was such a beautiful view to see skiers going down the slope. Also, we can see the ring of fire show on New Year’s Day from our room. We booked a studio loft, it was a bonus that it had 2 bathrooms and a dry sauna. Staff were very pleasant and accommodating.

I came here with my hubby and another couple to FINALLY get away from the hustle and bustle of raising 3 kids and running a company. We arrived quite late Friday night after a long drive and settled in. The room was actually very cute and comfortable. We headed out to grab pizza and brought it back to our room to eat and enjoy some good company. My girlfriend and I went outside and when we returned we had forgotten our key so we knocked our door (my girlfriend said "RCMP" a joke..) and we were let in by her hubby. We then continued to enjoy some light conversation when the hotel receptionist knocked on the door and told us we are going around banging on everyones door and we need to keep it down. We told him we NEVER knocked on anyones door but our own since we forgot our key. He left and we continued on with our night of pizza eating. He returned about 5 minutes later and once again said we are being too rowdy and it's after 10pm and we have to keep it down. We then invited him in to show him it couldn't be us since we were sitting at the table eating and maybe its coming from someone else room. He left.... the next morning I was woken up by an early phone call from one of the managers stating he wanted to discuss my behaviour the previous night. He accused us of going up and down the hallway banging on other peoples doors and being very rude and loud. THEN he actually directly accused me of "abusing his staff" to which I then said that i was offended anyone would even accuse me of such a thing. Needless to say it was a rude phone call with nothing but accusations followed by a threat of being evicted. NOT impressed at all. So of course when someone accuses me of something i did not do....I had to further address this. We were headed out for the day and stopped in to speak with the manager. When he came out we told him our side and the TRUTH of what really happen the previous night. The tone from which he was using to address us was so condescending I think it threw all of us for a loop. He had no intention of hearing us and made his mind up to the point that my hubby called him on his attitude. By the end of the conversation i shook his hand and thanked him for at least speaking with us and he apologized for his rude tone in the morning phone call and we carried on with our day. Needless to say, I have never been spoken to like that before in all my days of travel. Nor have I ever been threatened to be evicted and I have NEVER in my life been accused of "abusing" someone. I will never return to a place where I am afraid to enjoy a pizza and some good conversation. I came to get away to relax with no kids and some adult conversation. This put a huge damper on our little getaway. I will make sure to tell any family and friends to go to a place where people don't speak down to you and accuse you of things that just didn't happen and I advise anyone else to not come to this hotel. VERY unprofessional!!!!! If regular voices are too loud, its time to invest in some good insulation. If you choose to stay here be prepared to not speak after 10pm.

A very pleasant surprise! We booked this hotel at the last minute because it was one of the least expensive and had 5 rooms available, as we were traveling with a group. The mini-kitchen was a perk but the fireplace in every room was an awesome luxury! A couple of us stayed behind and totally relaxed in the room while the others hit the Village. It was nice knowing that they were only a few minutes away in case we decided to join them. Staff was polite but young (like most in Whistler) and not overly talkative. Plus, they must have had short shifts because we would speak to one person then come back to find a new desk clerk had arrived. All good. Nothing to be bent out of shape about from our perspective, but worth noting. Overall, we loved it and would definitely stay here again.

The location here can't be beat and there is nothing wrong with the accommodation. The huge soaker tub in the one bedroom units is delightful and we enjoyed the fact that there were fireplaces in both the bedroom and the living area. We had an issue with the breaker blowing every time we used the blow dryer--not sure what that was about....

1. Had an RV could not park at hotel - hotel said free 72 hour parking 10 minute walk back. Wrong - only 24 hour parking then you have to move - hotel should make arrangements for guests. 2. NO dish soap, no scouring pad to wash pans, no hand towels for kitchen, no instructions for anything - TV, fireplace, sauna, food available/price/etc for restraurant in hotel - 3. No accommodations for disabled at all and stairs to loft are steep. 4. provided salt and pepper so small - only last two days. 5. No dresser if you want to unpack for a week stay. 6. Only one holder for suitcase - any other goes on the floor. 7. Only ice available is in lobby - time share has frig and freezer but no ice cube trays. Needs a lot of improvement ---

4417 Sundial Place Whistler BC

Hotel highlights

  • Steps from Whistler Blackcomb Ski Resort
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Outdoor pool

Located in Whistler Village, Mountainside Lodge - A Shell Vacations Resort is next to Whistler Blackcomb Ski Resort and Blackcomb Excalibur Gondola. This 3-star condo resort has 42 guestrooms and offers an outdoor pool, a 24-hour fitness center, and free in-room WiFi. It's in the mountains and also a short walk from Whistler Village Gondola and Whistler Visitor Centre.


Explore the condominium resort and meet new friends over drinks at the bar/lounge, or enjoy a bite to eat at the onsite restaurant.


The 42 air-conditioned condos feature kitchens with refrigerators and microwaves. Guests can expect free WiFi and TVs with cable channels and DVD players. Bathrooms offer jetted tubs, hair dryers, and free toiletries. Other standard amenities include fireplaces, coffee makers, and free local calls. Weekly housekeeping is available.

Property features

Guests staying at Mountainside Lodge - A Shell Vacations Resort enjoy an outdoor pool, a 24-hour fitness center, and a spa tub. Self parking is available for CAD 20.00 per night. The 24-hour front desk has multilingual staff ready to assist with luggage storage and securing valuables. Additional amenities include a sauna, free WiFi in public areas, and a 24-hour business center.

Room options

Deluxe Suite, 1 Bedroom

Queen 1 | Sleeps 4

Deluxe Room, 1 Queen Bed with Sofa bed

Queen 1 | Sleeps 4

Loft, 1 Bedroom

Queen 1 | Sleeps 4


Queen 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76.0% of guests recommend this hotel

Total of 366 reviews