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Recent guest reviews

Staff were friendly

Great hotel to stay at!!!

Great breakfast, coffee all day, pool nice

Room smells like an ask tray. Don’t stay here.

Lighting in room was minimal. Could use at least a floor lamp.

Great staff and rooms! The pool unfortunately was out of order and that is why we booked that hotel so that was disappointing. The food was fine and it made it easy in the mornings for us to get up grab something to eat and go! We will definitely go back! Again, the staff was fantastic:)

big room. Poor lighting! Pillows too flat and soft. Shower pressure poor. Door to bathroom super heavy and difficult to move. No breakfast as advertised! .

Very nice hotel. Staff is amazing. Very helpful. Rooms are nice and new

Personnel are poorly trained - claimed my reservation was done properly

Excellent Clean Great staff Well appointed Good value

No frills, room had an unusual odor - rugs need to be cleaned or the room needs a good airing!!

Was in town for my brother's 50th. . .was a perfect location.

Great location, easy to find. Check in was fast, room was clean and comfortable. Overall, it was a pleasant experience.

spacious clean room well decorated breakfast fairly good

Overall the hotel was good. Clean room and the hotel itself was well kept. Breakfast was good considering it is a continental breakfast with hot items ; attendant kept up with the food and coffee. Only issues with this hotel is that the rooms need sound proofing. While I enjoy watching tv, I prefer to listen to thw channel I am watching instead of the room next to us. Also not sure if they got a discount on the toilets buy I swear the seat to floor distance was only 12 inches. Hop you have good knees to get up from the squatting.

We had a lovely experience, other than we were not allowed to check in early, the room was very clean, the location was great for us traveling back in forth to Hampshire College.

We stayed at this hotel before visiting UMass. The staff was friendly and the room clean and well appointed. The walls were kind of thin because we could hear everything that was going on next door. The only thing I was disappointed in was the breakfast. I don' expect much from a discount hotel but their selection and quality was far worse than even Super 8, Comfort Inn, and LaQuinta. We paid $119 for the room and I expected better for that. Also, regarding the price, the hotel was not really convenient to the university (or anything else) so I was surprised that it cost so much. But, for a decent night sleep in a clean room, it works.

Our second time here in 5 years for a family visit. The staff is very welcoming & helpful, our king-bedded room spacious & comfortable, though we missed having a mini-fridge. We had one almost-problem---we live on the West Coast, and with the time change, didn't wake up until 9:15 a.m. The hotel information book said breakfast was served until 10:30, but when we got to the eating area close to 10 a.m., it was closed down. We found out the hours had recently changed to 9:30 a.m. closing. The desk clerk apologized and arranged for us to have a breakfast from the non-cooked choices. The other guests must have been informed, since the eating area was empty... A note about the change placed in both the room and near the dining area would have avoided the problem. The complimentary breakfast is better and more comprehensive than the usual fare for this level accommodation.

Southampton Rd Westfield MA

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Indoor pool

Located within 2 miles (3 km) of Westfield River, Hampton Inn Westfield is within 3 miles (5 km) of Baystate Noble Hospital. This 86-room hotel welcomes guests with conveniences like free breakfast, an indoor pool, and free in-room WiFi.


Dining

Start your day off right with a free full breakfast, served each morning from 6:00 AM to 10:00 AM.


Rooms

Guests can expect to find free WiFi and 32-inch LCD TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Coffee makers, free newspapers, and free local calls are also standard.


Property features

Guests of Hampton Inn Westfield have access to an indoor pool, a gym, and free WiFi in public areas. A stay here includes free parking. The 24-hour front desk has staff standing by to help secure valuables, and answer any questions about the accommodations. Additional amenities include a business center, coffee/tea in a common area, and a microwave in a common area.

Room options

Room, 1 King Bed, Accessible, Bathtub

1 King Bed | Sleeps 4

Room, Multiple Beds, Refrigerator

2 Queen Beds and 1 Double Sofa Bed | Sleeps 6

Room, 2 Queen Beds, Refrigerator

2 Queen Beds | Sleeps 4

Room, 2 Queen Beds, Accessible, Bathtub

2 Queen Beds | Sleeps 6

Guest reviews for Hampton Inn Westfield

Everyone (5) Couples (8) Business (2) Family (8) Friends (1)
5
Family

Staff were friendly

By on Oct 8, 2023

Review comment responded on Oct 19, 2023

Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

5
Business Business

Great hotel to stay at!!!

By on Aug 29, 2023

Review comment responded on Oct 2, 2023

Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

5
Friends

Great breakfast, coffee all day, pool nice

By on Jul 7, 2023

Review comment responded on Jul 9, 2023

Thank you so much for your great review. We appreciate your feedback and are so glad we were able to give you an enjoyable stay. Hope to see you back again soon!

1
Family

Room smells like an ask tray. Don’t stay here.

By on Jun 25, 2023

Review comment responded on Jun 30, 2023

Thank you so much for taking the time to provide us with feedback from your stay. I would first off like to extend our sincerest apologies with regards to the inconveniences you had encountered. We truly pride ourselves on providing a great guest experience and in this case we had fallen short of that. It is with your valued feedback that we are able to identify guest issues during a stay in order to help us improve upon our overall product/services.I hope in the future you will give us another opportunity to make things right! We hope to see you again in the future!

4
Partner Couples

Lighting in room was minimal. Could use at least a floor lamp.

By , from Carbondale on Apr 21, 2022

Review comment responded on Apr 29, 2022

Thank you so much for taking the time to provide us with us feedback from your stay! We hope to see you again in the future!

1
Everyone

By on Apr 3, 2022

5
Family

Great staff and rooms! The pool unfortunately was out of order and that is why we booked that hotel so that was disappointing. The food was fine and it made it easy in the mornings for us to get up grab something to eat and go! We will definitely go back! Again, the staff was fantastic:)

By on Nov 19, 2021

Review comment responded on Jan 3, 2022

Thank you so much for taking the time to provide us with us positive feedback from your stay! We hope to see you again in the future!

2
Partner Couples

big room. Poor lighting! Pillows too flat and soft. Shower pressure poor. Door to bathroom super heavy and difficult to move. No breakfast as advertised! .

By on Jul 5, 2021

4
Everyone

By on Mar 2, 2021

Review comment responded on Mar 12, 2021

Thank you so much for taking the time to provide us with feedback from your stay. We hope to see you again in the future!

5
Partner Couples Business Business

Very nice hotel. Staff is amazing. Very helpful. Rooms are nice and new

By on Jan 12, 2020

Review comment responded on Jan 13, 2020

Thank you for taking the time to post your feedback on your stay with us. We are grateful to our staff for their hard work! We appreciate your kind words and hope to see you back again soon!

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