Best Western Plus Milford Hotel3.0 out of 5.0
Recent guest reviews
I came for afternoon tea with my mum a few weeks ago and was extremely disappointed. We were advised by the man working in the bar/restaurant that he didn't have our afternoon tea booking and he asked us to go to reception. And added there would be a 20 minute wait as they hadn't made our scones. We informed the receptionist and she looked on the system and in a very relaxed tone told the man working in the restaurant that we had booked and she remembers taking the phone call. I am not sure who's responsibility it is to make sure the booking is passed to the restaurant/kitchen but neither of them apologised to each other or us. The receptionist didn't speak to us and explain what happen or provide any apology. We were asked to take a seat and advised that it would be 20 minutes (again no apology) and were provided with tea and told we could get a fresh pot when our food arrived. In the end our afternoon arrived at 4.10pm when we were booked for 3pm and there was no apology when it arrived and at no point during our visit, not even a simply sorry! And we had to ask for the extra pot of tea! The food was nice, however, I cannot understand how it takes over an hour to cook the scones as they are tiny and half the size of scones usually provided at afternoon tea! We paid with a groupon voucher and were given no compensation. If we had been paying in cash I would not have expected to have to pay the full bill and I half joked that I hope we will get some extras as I believe that would have been the right thing to do in this situation. And on seeing the size of the scones I can't believe an extra couple weren't added! I think to not even receive an apology is shameful!
Travelling to York we used this Hotel as a stopover. Arrived 10 minutes before the restaurant closed but we still able to order. The salmon and veg selection were perfectly cooked and presented. It was a BH and checking the times for breakfast I assumed it would be the same times as a weekend. We missed the cut off time (they make no change for BH!) but we were still able to have a cooked breakfast, with a gluten free diet that was important a continental breakfast is not suitable. Room was immaculate, staff very helpful and the chef highly recommended. We were not the only ones to get caught out so suggest BH breakfast times are advised, missing breakfast would have significantly spoilt the stay.
Had a one night stay as a stopover on way to York. Must thank the very helpful receptionist Nicola, who sorted out some confusion over our booking and offered an upgrade to an executive room. The room btw was very comfortable, albeit very hot as the hotel aircon had packed up. Fans were provided but situation not helped by the fact that the windows can’t be opened. With working aircon I’d happily stay again if in the area.
Stayed overnight alone, easy check in , nice room , clean . Only negative rear view from window a load of caravans. The breakfast was nice "Yorkshire tea, Yorkshire cooked breakfast but Yorksire continental breakfast? ( croissant with a black pudding in it?) I ate in Watermill restaurant there, tasty burger , fries washed down with several beers at bar. The bar staff friendly although it shut a little early, a bit limited if you are without car there.
Reception lady literally didn't even know what day it was when we arrived and was unable to answer simple questions related to hotel. I guess that was one reason she didn't say the air con was broken on a hot day, though she promised to switch it on for our second night - which didn't happen because it was broken. To add insult to injury a jobs worth in the restaurant and the chef decided they couldn't provide sandwiches for us even though on the previous night they did this and more for other customers. It seems that this hotel has gone down hill since it received certificates of excellence. You can do better so go elsewhere and don't rely a getting a decent service because only some staff here know what it means.
Good hotel ideally situated. Checkin/out very good and good customer service. The room was average in decor and was cold but satisfactory. Bar and restaurant was good as was the breakfast. Sports facilities are excellent.
First visit to this very good, dog friendly, hotel. Good location with plenty of on site parking. We found every member of staff we met to be efficient and friendly especially in the dining room. We dined in the hotel each evening of our three night stay and found the choice of menu to be edxcellent and the food well served and cooked to perfection. This standard was maintained for the breakfast servings as well. We will not hesitate to return to this “Yorkshire Gem”
Stayed at this location on route to London and was pleasantly surprised. Rooms very clean, breakfast was very good. Staff were very good and made an effort to make the stay pleasant for us. Good value for money spent
A good quality hotel, but what makes it special are the staff, friendly and engaging not "just doing the job". The room was very clean and comfortable and very quiet. Although on a dual carriageway, we couldnt hear the traffic through the triple glazed windows. Breakfast was freshly cooked to order and the evening meal was well presented and tasty. The hotel is dog friendly and we will definitely stay again. It is well located for trips to York, Harrogate and the Yorkshire countryside.
I stay at this hotel 3 or 4 times a month. It’s always friendly rooms are clean and the WiFi is ok, The food in the evening is ok, the food in the evening I think myself it is ok but not as good as it was 12 months ago. May changed the chef ?
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
- Laundry facilities
Best Western Plus Milford Hotel places you within a 10-minute drive of Townclose Hills Nature Reserve and Fairburn Ings. This 44-room, 3-star hotel welcomes guests with a restaurant, free in-room WiFi, and free self parking. Lotherton Hall is also nearby.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café. For your convenience, breakfast is served for a fee on weekdays from 6:30 AM to 9:30 AM and on weekends from 8 AM to 10 AM.
All of Best Western Plus Milford Hotel's 44 rooms are soundproofed and have an array of amenities, including coffee makers, free bottled water, and safes. Guests can expect to find free WiFi and flat-screen TVs with digital channels. Bathrooms offer hair dryers and designer toiletries, and pillowtop beds with premium bedding ensure a restful night. Phones and desks are other standard amenities.
Guests of Best Western Plus Milford Hotel enjoy access to free WiFi in public areas, 3 meeting rooms, and a conference center. You can take advantage of free parking if you drive. Front-desk staff can answer questions 24/7, and assist with dry cleaning/laundry, tours or tickets, and luggage storage. Other amenities at this family-friendly hotel include coffee/tea in a common area, a computer station, and free newspapers.
Reviews from Trip Advisor
95.0% of guests recommend this hotelTotal of 1217 reviews