Was in close proximity of places we wanted to visit.
The room was fairly comfortable and the staff rather friendly. I just wish there was an elevator considering my room was on the 3rd floor.
We reserved there so our kids could swim, after we booked and we went down to pool and Hot tub we’re out of order. No one ever told us or posted a sign about it being out of order. We were just gonna fill the tub in a room when we went to do that there was hair everywhere. The bathroom was pretty dirty.
Ugly, dirty, disgusting.
Overall was a 6 out of 10. Staff helped us out and was nice. Check in was difficult because after 2 am out reservation was erased. They accommodated out requests and we we’re pleased
I still have not received my deposit back
Great places to eat nearby
The hotel overall was great. 1st room the jetted tub didn't work so they moved us the next day. 2nd room was great...everything worked properly. Staff (especially Mercy) was so friendly and helpful. Couple little things like public jacuzzi wasn't working and the hard boiled eggs at breakfast were a little weird, but overall a pleasant stay.
Lobby was fine had to go three times to front desk keys didn’t work and could only get in room by desk staff having to come with us to let us in. Room was smelled of heavy smoke dirty carpet and bathroom. Ceiling vent hanging down, lights burnt out only stayed one night.
The place looked like a garbage dump. Dis not stay at location. Still waiting on refund. No help from orbitz on recieving refund. Will not be booking thru orbitz again.
a) I was not happy at all with the $100 damage fee that did not show up on your reservation system at all. b) I was not happy that it advertised a "full breakfast" and we got a choice of a few items in a brown bag. This was not a "full breakfast. c) the check in clerk on Thursday night lacks basic and customary please and thank you etiquette, d) no one told us they would not clean the room unless we told them e) when we did tell them the next day - they did not again. The clerk (I think her name was Ann) was fabulous on Saturday afternoon. She got the room cleaned and prepared extremely well. Not such a great overall finish.
The room was terrible! #1 not a king bed #2 the jets in the tub didn't work #3 the TV didn't work properly #4 the door didn't properly lock sometimes #5 when maintenance fixed my tv the left the door unlocked and when I returned my keys no longer worked!! #6 when fixing the Tv the didn't leave a remote and failed to clean up the sheetrock dust they left. #7 the grab and go breakfast was in edible and there was no alternative for someone who may not eat bread!!! #8 the saturday desk person was absolutely rude and disrespectful #9 when confronted about all the issues for the second time I was offered a king room without a jet tub as a downgrade with no compinsations!!! #10 I asked 3 times to speak with the manager on Saturday and was refused so as such I will also be contacting corporate with this list
It was fine. I do not know what you want. They are close to family. The staff had one person not happy. But the rest of the staff was friendly.
The property was good. One minor problem I had with the room was the hair dryer & wall mount were missing. So I had to request a hair dryer. I had to ask twice, & after returning at the end of the day, the dryer & wall mount were lying on the bathroom counter. The girl at the front desk was probably busy, or forgot.
Right off the freeway. Great breakfast and nice staff
The room was very clean and everything worked. The air conditioning worked so well we had to turn it off for awhile. We forgot to bring a jacket.
Best Western West Valley Inn is a short stroll from Maverik Center and Hale Center Theater. This 59-room hotel has free breakfast along with conveniences like an indoor pool and free in-room WiFi.
Free continental breakfast is included with your stay and awaits you each morning from 7:00 AM to 10:00 AM.
Guests can expect to find free WiFi and wired Internet, plus flat-screen TVs with cable channels and pay movies. Bathrooms offer hair dryers and free toiletries, and beds sport premium bedding. Refrigerators, microwaves, and coffee makers are also standard.
At Best Western West Valley Inn, guests enjoy an indoor pool, a gym, and free WiFi in public areas. Free parking is available if you drive. The 24-hour front desk has staff standing by to help with luggage storage and securing valuables. Additional amenities include a spa tub, conference space, and a business center.
Was in close proximity of places we wanted to visit.
The room was fairly comfortable and the staff rather friendly. I just wish there was an elevator considering my room was on the 3rd floor.
Dear Shuo,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
Dear Serena,It was great to have you staying with us at Best Western West Valley Inn and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
We reserved there so our kids could swim, after we booked and we went down to pool and Hot tub we’re out of order. No one ever told us or posted a sign about it being out of order. We were just gonna fill the tub in a room when we went to do that there was hair everywhere. The bathroom was pretty dirty.
Dear Concha,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
Dear Guadalupe,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Thank you,Sincerely,General Manager
Dear Joshua,We loved having you stay with us at Best Western West Valley Inn. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
Ugly, dirty, disgusting.
I do apologize we did not exceed your expectations. We are under new management and doing our best to bring back the Best Western Standards to our property.
Overall was a 6 out of 10. Staff helped us out and was nice. Check in was difficult because after 2 am out reservation was erased. They accommodated out requests and we we’re pleased
I still have not received my deposit back
Great places to eat nearby
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
Dear Dawn,Thank you for choosing us at Best Western West Valley Inn during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager