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Courtyard by Marriott London Gatwick Airport

4.0 out of 5.0

Recent guest reviews

The hotel is 10 min walk from south terminal but a long walk from south terminal. The Wi-Fi is not provided as complementary. To attract more customer, the hotel should consider providing free shuttle and Wi-Fi services.

Ten minute easy walk to airport south terminals, faster than car. We need to catch a departure flight at noon next day so it's best for us. Away from outside restaurants/entertainment so not a place to stay long. Large and clean room - typical American style that we like.

First off I would like to make clear that the rooms were clean and spacious for Europe. The positives end there. We had called the hotel to find out where to catch the shuttle from Gatwick to there facility and were informed that you go to bus station 9 at the South terminal. This was a trek for us because we landed in the North terminal, but oh well. As it turned out, the shuttle made stops at both terminals making that ordeal totally unnecessary. Then when the shuttle did arrive we found out that it cost 3 pounds per person and that they only took cash. They were extremely rude about it, and thank goodness we had picked up some cash at an ATM prior to catching the bus. We most certainly should have been informed of this by the hotel staff, and when I very politely mentioned to the desk clerk that they might consider mentioning this to future visitors I was abruptly dismissed by a front desk attendant whose English was third language at best. Once at the room we discovered that we had to pay a ridiculous fee for Wifi. In all of our other travels through Europe, even in the smallest of "mom and pop" establishments, Wifi was complimentary. We were even Marriot Rewards members but because we had booked on Orbitz that was not given any consideration. Overall, the hotel is a tired weigh station that feels more like a truck stop than a hotel. Rude and uninformed staff (for instance didn't know what Uber was even though we used it all over London). Highly recomend going elsewhere.

It's a Marriott, right? So you have certain expectations. Forget it. It's at the airport, right? So you expect a shuttle to take you there. Ok. But that costs over $5 each, each way. Wi fi? That's extra, too. Restaurant? Expensive as all get out. No way we stay there again.

Great location. Walking distance to airport and train station. Room was a little small. I requested a roll out bed prior to staying, but upon arrival was told they did not have roll out beds. Otherwise, hotel staff were helpful. Service was adequate.

Nice hotel big room and nice bathroom. Will go again if I can have a good deal like this time, only $99.

As plans sometimes change, I requested to cancel the reservation but they had a non-refundable cancellation policy. It is understandably, but a week before the reservation date I'm certian they are able to book that rm to someone else. Then I requested to simply have them transfer the reservation to another property since I could'nt cancel but the front desk could not find the manager that had to approve it. This is a pathetic show of customer service and will not support this chain in the future.

We chose this hotel because we had an early morning flight out of Gatwick - South Terminal. While one can *technically* walk from South Terminal to the hotel, it really is not a comfortable walking distance (especially if you have luggage). What was even more shocking is that there is no free shuttle bus between hotel and terminal - you have to pay 3 GBP per person. To add insult to injury, wi-fi is NOT free, unless one is a Marriott Rewards Elite member (basic membership does not garner free wi-fi.) Finally, it was disappointing that we were told we could not earn Marriott Rewards points, because the room was prepaid on [...](and thus, the hotel could not see the rates we paid, so no points could be earned). But usually at other Marriotts, one can earn points even when booking through [...], so the Courtyard Marriott Gatwick probably just didn't want to issue the points. Terrible. I would NOT stay here again.

Nice and close to Gatwick Airport...however long walk after a long day. Good price. Train ride 30+/- minutes into London. Staff pretty friendly. When we asked to borrow a universal plug, we were told the pilots were staying there for 2 months and had them all. (WHAT???) Why not limit it for 1 day at a time. No one needs a plug for 2 months straight. No washcloths...:-( Could save $$$ by actually not washing the towels when they were hung on the rack (as requested on the note) Also could save $$$ if they did the same with sheets...one can go 1-2 days without clean sheets...

I stay here to make it easy to get early morning flights

Good: Room was quite nice/comfortable. The room decor was new & modern. We had asked for a cot bed/crib for our infant when we made our reservation and when we arrived it was already in the room set up and they even left us extra sheets, just incase. The continental breakfast was quite fantastic, food was fresh and there was a great variety too. Bad: The reception staff was neither friendly or helpful. The shuttle bus that was noted for the hotel does charge, it's not much 2.50 british pounds per person, but if you're expecting the traditional free hotel shuttle, it comes as a shock if you're not carrying cash.

Clean and efficient, well located hotel. Quiet rooms and simplistic in style! Beds a little uncomfortable and hotel shuttle over-priced and late!! Suits requirements of airport overnight!

We always stay at Courtyards in the US, but this was probably the best we have stayed in. We stayed here to catch a flight early in the a.m.

Nice hotel-but it was a long walk to it- I expected it to be attached.

Excellent value. An easy walk to the south terminal

The hotel was great. Very refreshing to see a contemporary hotel like this at a good price, good location and very convenient and comfortable. The place seemed spotless and overall, I was very impressed by Marriott's product!

Very nice buiding and very niece rooms. They didn`t have any maps or turistic information about London. The staff is not proactive to provide turistic information. When I asked for directions to go to London I received very limited information and I didn`t receive any recomendation.

We needed a place to stay for one night before flying out of Gatwick and this place was perfect. Clean, comfortable room and great service. The hotel was only a couple minute bus ride from the terminal. Exactly what we needed.

Room options

Junior Suite, 1 King Bed with Sofa bed

King 1 | Sleeps 2

Family Room, 2 Double Beds

Full 2 | Sleeps 4

Guest reviews for Courtyard by Marriott London Gatwick Airport

Everyone (6) Business (2) Couples (4) Family (3) Other (2) Friends (1)
4
Everyone

The hotel is 10 min walk from south terminal but a long walk from south terminal. The Wi-Fi is not provided as complementary. To attract more customer, the hotel should consider providing free shuttle and Wi-Fi services.

By on Aug 26, 2017

5

great location to gatwick airport, but

Everyone

Ten minute easy walk to airport south terminals, faster than car. We need to catch a departure flight at noon next day so it's best for us. Away from outside restaurants/entertainment so not a place to stay long. Large and clean room - typical American style that we like.

By , from kelk on Jun 27, 2017

Review comment responded on Jul 1, 2017

Thank you for your comments.

2

big rooms but that's it.

Everyone

First off I would like to make clear that the rooms were clean and spacious for Europe. The positives end there. We had called the hotel to find out where to catch the shuttle from Gatwick to there facility and were informed that you go to bus station 9 at the South terminal. This was a trek for us because we landed in the North terminal, but oh well. As it turned out, the shuttle made stops at both terminals making that ordeal totally unnecessary. Then when the shuttle did arrive we found out that it cost 3 pounds per person and that they only took cash. They were extremely rude about it, and thank goodness we had picked up some cash at an ATM prior to catching the bus. We most certainly should have been informed of this by the hotel staff, and when I very politely mentioned to the desk clerk that they might consider mentioning this to future visitors I was abruptly dismissed by a front desk attendant whose English was third language at best. Once at the room we discovered that we had to pay a ridiculous fee for Wifi. In all of our other travels through Europe, even in the smallest of "mom and pop" establishments, Wifi was complimentary. We were even Marriot Rewards members but because we had booked on Orbitz that was not given any consideration. Overall, the hotel is a tired weigh station that feels more like a truck stop than a hotel. Rude and uninformed staff (for instance didn't know what Uber was even though we used it all over London). Highly recomend going elsewhere.

By on Aug 20, 2016

2

nickel and dime you!

Everyone

It's a Marriott, right? So you have certain expectations. Forget it. It's at the airport, right? So you expect a shuttle to take you there. Ok. But that costs over $5 each, each way. Wi fi? That's extra, too. Restaurant? Expensive as all get out. No way we stay there again.

By on Jul 4, 2016

4

walking distance to airport

Everyone

Great location. Walking distance to airport and train station. Room was a little small. I requested a roll out bed prior to staying, but upon arrival was told they did not have roll out beds. Otherwise, hotel staff were helpful. Service was adequate.

By on Jun 29, 2016

4

nice hotel convenient

Everyone

Nice hotel big room and nice bathroom. Will go again if I can have a good deal like this time, only $99.

By , from Maryland on May 21, 2016

1

cancellation policy

BusinessTravelers

As plans sometimes change, I requested to cancel the reservation but they had a non-refundable cancellation policy. It is understandably, but a week before the reservation date I'm certian they are able to book that rm to someone else. Then I requested to simply have them transfer the reservation to another property since I could'nt cancel but the front desk could not find the manager that had to approve it. This is a pathetic show of customer service and will not support this chain in the future.

By on Feb 1, 2012

2

no free shuttle, no free wi-fi

Couples

We chose this hotel because we had an early morning flight out of Gatwick - South Terminal. While one can *technically* walk from South Terminal to the hotel, it really is not a comfortable walking distance (especially if you have luggage). What was even more shocking is that there is no free shuttle bus between hotel and terminal - you have to pay 3 GBP per person. To add insult to injury, wi-fi is NOT free, unless one is a Marriott Rewards Elite member (basic membership does not garner free wi-fi.) Finally, it was disappointing that we were told we could not earn Marriott Rewards points, because the room was prepaid on [...](and thus, the hotel could not see the rates we paid, so no points could be earned). But usually at other Marriotts, one can earn points even when booking through [...], so the Courtyard Marriott Gatwick probably just didn't want to issue the points. Terrible. I would NOT stay here again.

By on Jun 28, 2011

3

marriot courtyard london gatwick

Couples

Nice and close to Gatwick Airport...however long walk after a long day. Good price. Train ride 30+/- minutes into London. Staff pretty friendly. When we asked to borrow a universal plug, we were told the pilots were staying there for 2 months and had them all. (WHAT???) Why not limit it for 1 day at a time. No one needs a plug for 2 months straight. No washcloths...:-( Could save $$$ by actually not washing the towels when they were hung on the rack (as requested on the note) Also could save $$$ if they did the same with sheets...one can go 1-2 days without clean sheets...

By on Dec 11, 2010

4

convenient to airport

Singles

I stay here to make it easy to get early morning flights

By on Nov 3, 2010