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Courtyard by Marriott Philadelphia City Avenue

3.5 out of 5.0

Recent guest reviews

When we made the reservations (months in advance) we requested two rooms with a connecting door. Upon arrival we were informed that the requested rooms were not available. We spoke to the hotel mananger and no accomodations or upgrades were even offered. Not having the connecgting door proved to be extremely inconvenient.

Hotel was very Clean. Beds were very comfortable. I usually have trouble sleeping in Hotels-- but the beds and pillows were so comfortable - I had no problem sleeping. The Breakfast Buffet was very good. The Hotle staff was very friendly.

This was a remodeled Crown Plaza. It used to be a dump, but not it's a beautiful hotel with excellent service.

Stayed here for a week while doing Thanksgiving and a family memorial service. Clean, pleasant, busy hotel was just right for our large-ish family group with only one car - folks could go out shopping or to eat by foot, and we could all meet in the different seating areas in the lobby for visiting. Reasonable pricing - through an Orbitz package deal and good amenities.

This is right on city Ave close to 76..good location .parking is free but crowded. Go around back for more spotsspecific Breakfast buffet is 15 bucks. No thanks! Are they nuts? But there is a mini Starbucks in the bistro with yogurt and stuff. Eat there . In the evening the bar/bistro is hopping and a nice place to hang out. Expensive, but you don't have to drive. WiFi worked well. Music is too f'ing loud in the lobby area . It is not a disco, turn it down! I asked, and they ignored me. TV in room just ok. Limited channel selection. Locked up once I had to reboot the pc attached to the back of the set. Ok place overall.

The Hotel could not manage a group of people around 10 persons in one room. They walked, run, sang in the hallway, during the night, incredible. They produced an incredible level of noise. We went to the front desk, made the claim, they call security but nothing happen. We claim again but took a lot of time to calm this people. During several hours during the night we could not sleep.

Nice staff and hotel. Only negative is the showers were dirty and the Bistro (room service food/drinks) were insanely expensive. The Friday's right outside the hotel is delicious if you want cheaper drinks/good food. Good stay overall.

I stayed here twice so far and I noticed that the room service crews knock on the door and awake you from sleep at 8 am Saturday morning just to ask when are you checking out! I complained to the front desk about this and they responded saying that this is the only way the room service crew know if the people have check out or not! Stupid answer! but never mind, won't bother staying at your hotel again..

The WiFi didn't work. They offered to move me on the second night, but I was only staying 2 nights and it would have been a major hassle. The vanity bowl drained slowly. A tech was called on the 2nd day to unstop. The maid did not replace the used damp wash clothes. The front desk said she may have thought I planned to reuse them because they were not on the floor but drying on the vanity. Told the front desk that I was not in the practice of reusing wash cloths due to bacteria. Someone brought eventually brought towels, but it took two trips to get the order right. Also, there was no channel guide in the room. The TV was not HD and the image barely filled the small screen. On top of that, there was a strange odor in the area by the window. I could only sleep on my left side to avoid smelling it. I had to put a pillow in the office chair by the desk. It was broken and I couldn't adjust the height. What a mess!

We stayed during a busy time (Eagles game), but the hotel staff didn't seem overworked and were quite kind and engaging. The room had little spots that might need a dab of paint, but big deal for the money. Wish the bar stayed open later!

Had no problems during overnight stay. Place was quiet and comfortable.

We just got tickets for the playoff game vs. the Saints. We were able to get reservations immediately and show up amongst the big snow piles from the previous weeks snow. Thanks for all the hospitality. Too bad the birds lost though.

Staff was very nice, but hotel and rooms were pretty rundown. Decent place, good location, decent value.

Hotel was in an ideal location. The staff was friendly and nice. Only setback I had was the leak in the ceiling. We stayed for one night and woke up to a leaking ceiling the next morning due to the heavy Rain. After the hotel staff was informed they offered us another room and late check out. Unfortunately we had to leave to be at another location. The hotel is close to Starbucks, California pizza kitchen and even target. TGI Fridays is just steps away. All in all it was a good stay minus the leaking ceiling.

An overall good stay, The elevators were down. I really enjoy the Avenue Cafe and the staff. The front desk staff is good stuff.

I was in Philadelphia for some business and the hotel was located at the perfect spot. The complimentary shuttle that takes you down town is a great perk. They are currently working on renovating the hotel, but it is still decent. All of the staff was extremely friendly and helpful.

I stayed at the Crowne Plaza for 3 nights to attend a conference. The hotel staff was friendly, available, and helpful. The room was comfortable; layout, bath, bed, temperature. I ate at the Avenue Grill, within the hotel which was quite good. The staff and service was friendly, attentive and good natured. I used the fitness facilities. The room temperature was quite high the first morning, I mentioned it to staff and it was comfortable the next morning. I would recommend staying at the hotel for the above reasons.

This was a very good experience, everyone was super friendly and they were willing to help a Student out. I had a red eye flight and arrived in Philadelphia at 630 am. I called them to see if it was possible to check in early... and guess what they did. I was able to check in at 830, which was a relief especially because i was stuck in a middle seat. Then when i had to check out, they let me keep my luggage in their safe room while I had to do some more things in Philadelphia. I would definitely go there again

Nice place to stay if you are in Philly a couple of days.

We traveled to visit two local universities but was during the U.S. Open so had to deal with high prices and crazy traffic.

4100 Presidential Boulevard Philadelphia PA

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in West Philadelphia, Courtyard by Marriott Philadelphia City Avenue is within 2 miles (3 km) of popular attractions such as Fairmount Park and Laurel Hill Cemetery. This 3.5-star hotel welcomes guests with 333 rooms and conveniences like an indoor pool, a 24-hour fitness center, and free in-room WiFi. St. Joseph's University and Strawberry Mansion are also nearby.


Dining

Sit down for a leisurely bite to eat at the onsite restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the 2 coffee shops/cafés. Start each morning with breakfast, available for a fee.


Rooms

All of Courtyard by Marriott Philadelphia City Avenue's 333 air-conditioned rooms provide refrigerators, coffee makers, and free newspapers. Guests can expect to find free WiFi and 32-inch flat-screen TVs with cable channels and pay movies. Bathrooms have hair dryers and free toiletries. Phones, ironing boards, and desks are also standard.


Property features

At Courtyard by Marriott Philadelphia City Avenue, guests enjoy features like an indoor pool, a 24-hour fitness center, and a spa tub. You can take advantage of free parking, along with a free area shuttle. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Other amenities at this family-friendly hotel include free WiFi in public areas, a 24-hour business center, and express check-in.

Room options

Room, 1 King Bed with Sofa bed

King 1 | Sleeps 3

Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Courtyard by Marriott Philadelphia City Avenue

Everyone (5) Business (14) Couples (13) Family (18) Other (6) Friends (3)
2

rooms requested not available on check in.

Families

When we made the reservations (months in advance) we requested two rooms with a connecting door. Upon arrival we were informed that the requested rooms were not available. We spoke to the hotel mananger and no accomodations or upgrades were even offered. Not having the connecgting door proved to be extremely inconvenient.

By , from New Jersey on May 22, 2017

5

great hotel for the price-- close to everything

BusinessTravelers

Hotel was very Clean. Beds were very comfortable. I usually have trouble sleeping in Hotels-- but the beds and pillows were so comfortable - I had no problem sleeping. The Breakfast Buffet was very good. The Hotle staff was very friendly.

By , from Huston TX on May 19, 2017

5
Everyone

This was a remodeled Crown Plaza. It used to be a dump, but not it's a beautiful hotel with excellent service.

By on Mar 27, 2017

4

pleasant hotel - easy access to phila city center

Everyone

Stayed here for a week while doing Thanksgiving and a family memorial service. Clean, pleasant, busy hotel was just right for our large-ish family group with only one car - folks could go out shopping or to eat by foot, and we could all meet in the different seating areas in the lobby for visiting. Reasonable pricing - through an Orbitz package deal and good amenities.

By , from VT on Nov 29, 2016

4

decent place for a convenient location

Everyone

This is right on city Ave close to 76..good location .parking is free but crowded. Go around back for more spotsspecific Breakfast buffet is 15 bucks. No thanks! Are they nuts? But there is a mini Starbucks in the bistro with yogurt and stuff. Eat there . In the evening the bar/bistro is hopping and a nice place to hang out. Expensive, but you don't have to drive. WiFi worked well. Music is too f'ing loud in the lobby area . It is not a disco, turn it down! I asked, and they ignored me. TV in room just ok. Limited channel selection. Locked up once I had to reboot the pc attached to the back of the set. Ok place overall.

By , from wilton ct on Oct 23, 2016

Review comment responded on Oct 26, 2016

Dear Valued Guest, I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel and staff, and we are sorry we didn’t meet your expectations during your stay. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. We try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback. Best regards, Sibora C

1

horrible expirience

Everyone

The Hotel could not manage a group of people around 10 persons in one room. They walked, run, sang in the hallway, during the night, incredible. They produced an incredible level of noise. We went to the front desk, made the claim, they call security but nothing happen. We claim again but took a lot of time to calm this people. During several hours during the night we could not sleep.

By , from Washington DC on Oct 13, 2016

Review comment responded on Oct 19, 2016

Dear Valued Guest, Thank you for your review of your past stay at our hotel. We always appreciate hearing from our guests since we work hard to make sure all our guests have a rewarding experience. We see that noise was an issue during your stay. We are sorry that other guests interrupted your comfort, and we’ve shared your review with our security team. We hope that the next time you return to the area, you’ll stay with us again. Kind regards, Sibora C

3
Everyone

Nice staff and hotel. Only negative is the showers were dirty and the Bistro (room service food/drinks) were insanely expensive. The Friday's right outside the hotel is delicious if you want cheaper drinks/good food. Good stay overall.

By on Oct 11, 2016

Review comment responded on Oct 26, 2016

Dear Valued Guest, On behalf of the Courtyard Philadelphia City Avenue, I wanted to thank you for taking the time to provide us your feedback about your recent stay. Please accept my apologies for the less than acceptable cleanliness of your bathroom. We take great care to clean and inspect our hotel every day to ensure our high standards are adhered to and I apologize that this did not occur. I will ensure that the concerns provided be followed up with to the respective department leaders. I hope we have another opportunity to Host You Brilliantly if your travels should bring you to this area in the future. Best regards, Sibora C

2

room service knocks on the door at 8:00 am!

Couples

I stayed here twice so far and I noticed that the room service crews knock on the door and awake you from sleep at 8 am Saturday morning just to ask when are you checking out! I complained to the front desk about this and they responded saying that this is the only way the room service crew know if the people have check out or not! Stupid answer! but never mind, won't bother staying at your hotel again..

By on Nov 19, 2015

3

not that great an experience!

BusinessTravelers

The WiFi didn't work. They offered to move me on the second night, but I was only staying 2 nights and it would have been a major hassle. The vanity bowl drained slowly. A tech was called on the 2nd day to unstop. The maid did not replace the used damp wash clothes. The front desk said she may have thought I planned to reuse them because they were not on the floor but drying on the vanity. Told the front desk that I was not in the practice of reusing wash cloths due to bacteria. Someone brought eventually brought towels, but it took two trips to get the order right. Also, there was no channel guide in the room. The TV was not HD and the image barely filled the small screen. On top of that, there was a strange odor in the area by the window. I could only sleep on my left side to avoid smelling it. I had to put a pillow in the office chair by the desk. It was broken and I couldn't adjust the height. What a mess!

By on Nov 1, 2015

5

good stay

Couples

We stayed during a busy time (Eagles game), but the hotel staff didn't seem overworked and were quite kind and engaging. The room had little spots that might need a dab of paint, but big deal for the money. Wish the bar stayed open later!

By on Oct 24, 2015