The Imperial Hotel3.0 out of 5.0
Recent guest reviews
Staff with a terrible attitude, staying here this would serve as a punishment, the rooms are filthy there has not been any investment for decades, the restaurant is a disgrace. Please do yourself a favour and stay at the Andromeda across the road. Can't recommend this to anyone who isn't a masochist.
Close to the historic centre which is great. Expensive room with crap shower. Breakfast was edible but not amazing. Receptionist seemed not to happy to help maybe my noisy child was bored with waiting to get checked in.
People on TripAdvisor know, I normally make nice long reviews, but for this one, it is not worth it, So here are my pro's and cons. PRO: Location, Right across the street of the Kursaal. CON's: - OLD Hotel - Shower without a hook to attach the shower head, you have to hold him the whole time - Small 3 table bar... Very expensive... 7 euros for about 3 cl Cointreau!!!! - Security issue at the reception... No verification.. Anyone can ask for a room key!!!! - Terrible Beds... You can actually feel the springs pushing into your back. - Terrible pillows.. Too Big... Too Hard.. You will wake-up with a major neck pain here.. - Room temperature is too high and no control or airco in the room. we had to open the windows completely to be able to sleep "Noisy neighborhood" and this end October.. - Breakfast is very poor. it is very basic, and most of the time there's missing some of this basic stuff. No white bread, no coffee, no yogurt etc. etc. BUTTTT!!! For me the biggest issue with this Hotel, is a security problem in the breakfast room. Before you can enter the breakfast room, you have to register with a dude that blocked access to the room by one of those big ropes they use to guide people in the airport. once you receive access he unlocks the rope and lets you in. When i was sitting there i tried to discover the emergency exits... None was marked!!! this scared me very much. because in case of emergency everyone will run out to the entrance that is blocked by the Rope... I can not imagine what a disaster this will cause... So please management, take this seriously and do something about it. So to conclude, this was my first and last visit to the Imperial... You can get a lot better, cheaper and especially safer hotels in Ostend!!!
We stayed here for one night during a brief visit to Ostend. The hotel is ideally located for exploring Ostend and about a 20 minute stroll from the station. Reception was efficient and friendly and the room was very clean and restful whilst the bathroom was modern. Breakfast, a continental buffet, was reasonable. There is a lift and facility for storing luggage once you have checked out.
Where should I start? The hotel has a top location, only few walking minutes from the beach and city center. The Lobby looks very cozy and charming. So after check in we were happy to enter our room. As we entered our room - we changed our mind directly. The smell in the room was disgusting. We opend the window to get some fresh air and to get rid of the smell. The room was very old, not cozy at all, no air con.! (And it was really hot at night!) The room needs a overheld! The breakfast was ok, but very crowed and no big choices. Quality/price doesn't match at all. Sorry but I won't return to this hotel, even with his good location I know that there are much better Hotels in Ostende for cheaper prices!
Turned up for a business trip. Waited 20 minutes to check in. Eventually got my room. The same room they gave my colleague, he hated it too. Got to my room. Smelly. Dirty. Cramped. Boiling hot. Opened window to the fire escape to cool down and there was a family sat there. Went to reception and asked to change. Said I could pay 50 euros more for another. I asked for my money back. Answer-no! Asked for my invoice-no! Went to another brilliant hotel at half the price. Avoid. Avoid. Avoid. Utter rubbish
Renovated bathrooms, but no shower, not even combined with a tube at your 190€ superior room, just a tube with a short handle - terrible. No possibilities to wash your hair. That's why only 1 star. Library is just a decoration. Breakfast not possible to carry by yourself to your room. Wifi is bad quality.
Been to Ostend many times and stopped in many hotels always booking the ferry and hotel ourselves and for the last few years stopping at a branded hotel around the corner. I spotted a deal with a well known short break operator with a great price and one night free if you book two so we booked the Imperial the hotel is truly beautiful its like walking into a Mayfair Hotel gorgeous drapes and furnishings and above all immaculate everywhere. The dining room is furnished with comfy crushed velvet chairs in burnt orange, crimson and copper colours and looks very classy. Breakfast is the usual fayre with boiled eggs as well as the usual stuff and we were offered scrambled eggs by the waitress. The bar is small but the lounge is decorated like a library again very classy. The location is perfect right opposite the casino and right near shops, bars and the beach. We had room 21 with a sea view. The only downside was the lack of a walk in shower the high sided bath may be a problem for some and the shower hose does not reach head height and there is no shower curtain.
Hotel relatively correct at first impression. Situation good, slant opposite the Casino and near of the sea front (parallel road behind the sea promenade). We got a room at third floor, "see side", we could see a little bit of the sea through the passage leading to the sea front promenade. Room was clean, standard equipped. Bathroom also clean and standard equipped. Breakfast is standard, however little choice of warm food (only powder omelette and small Frankfurt Wurst, no bacon, beans, mash potatoes, etc...) and some hard pre-cooked "boiled eggs". All these are positive points. However: 1. When the next room to ours was eventually occupied, the communication door between the two rooms appeared to be absolutely not soundproof/isolated and everything which was said by the people in that room could be dinsticly heard in ours! So vice-versa I would imagine and as confirmed the next morning by the lady occupying that room together with her daughter. 2. In the bathroom, there was no shower curtain over the bathtube, which resulted in a fairly messy wet floor in front of the bathtube, after showering. This remark, we saw eventually, was already appearing in other reviews of same place, but the hotel's management doesn't seem to have "got" the message! 3. When going to sleep, matrasses (twin bed principle) were obviously not enough comfortable, hard due to over-usage and need to be replaced. 4. We rent a garage place, situated at about 300m from the hotel at a price of 20€/day, thus 40€ for the two nights, when asking to settle the costs before departing, reception refused payment by BANCONTACT, and accepted only CASH or international Credit Card! For a pretended 3*** hotel, this is not client friendly in our opinion. Not everybody holds a VISA Card or American Express Card or Master Card!
at the very center of the city and 100 from the north sea, this 3 star hotel is excellent, also the breakfast , count euro 160 per night for two, breakfast included, the service was done by people who are not flemish, but can speak it , english is no problem
Reviews from Trip Advisor
35% of guests recommend this hotelTotal of 255 reviews