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Holiday Inn London - West

4.0 out of 5.0

Recent guest reviews

I don't usually write bad reviews but I paid so much money to stay at this hotel as a part of our sport break package with Thomas cook and it's been disappointing- the main downfall was the breakfast. We were both told that breakfast would be served until 10.30, we got down at 5 past 10 and were then told by the staff that breakfast was no longer being served as it finished at 10, but we could have the remainders of what little was left which was cold. In addition, they had ran out of juices completely so all we could have was water, which also ran out after 2 small glasses. I asked where we could get cutlery from and the staff member said "over behind there" pointing to a large shelf which had nothing on it. I asked again and he then went to the reception desk on the other side of the room where they were in a closed drawer...supposedly I was meant to know this. Otherwise, our experience was fine as we didn't spend a lot of time in the hotel at all, it was just to sleep in and have breakfast as it was in the price. The rest of our dreadful experience was not to do with the hotel but Thomas Cook so I could will take this up with them.

In a good area- 4 minutes walk to the central line tube, by Mc Donald's and other shops (Tesco). Hotel staff were very friendly and checked us in early. The room was very nice and modern. The fridge had complimentary water and a kit Kat in the fridge. It also had a phone like sat nav to use around London. The bed was large and very very comfy. The curtains blacked out the light. We had a very good sleep! First stay at a Holiday Inn and I was very happy. Would definitely come back!

Our standard room was good. It was large with extremely comfortable beds and the air conditioning was easily altered to whatever temperature was required. The room had everything we needed, except that there was no wardrobe, just three hangers on a rail. It was very clean, as was the rest of the hotel. All the food was excellent, with large delicious portions for dinner. The staff were very friendly and helpful. However, the hotel is situated amongst houses and industrial buildings and there are no shops or restaurants.There are buses very close by and I assume some of them go into the City. I would very happily stay there again.

Being there for a travel business I had a really nice and comfortable stay. Room was big, nice and clean, perfect to get some rest after a long journey. I spent the evening in the bar ordering a Bloody Mary but they informing me that they don't do that drink. However, the waiter Marius went extra miles to serve me the Bloody Mary. And was also delicious! This is the customer service you expect to find in a 4 star hotel. I will definitely stay here again.

have stayed at this hotel for some tmie and i have to say that the staff service is excellent ,Paula,Kristina,carlos,maris,ivon,gala,are all worth there weight in gold great hotel with fantastic staff thanks

Staff is 5/5 star from reception to the restaurant. Kristina and Marius in the restaurant, Ivaylo at the bar and Erika at the front desk were amazing. We stayed in London for a weekend and when checked in, with surprise, we have been upgraded in one of the superior room and was great, very clean and with all the comfort you expect to find when you stay away from home. Breakfast is various and delicious. We also had a dinner and a couple of drinks at the bar and was a great decision. We will recommend this hotel and we will definitely come back.

I stay here quite a lot for work purposes along with a few colleagues the staff are so friendly and will do anything to help you, if you have any issues just ask for SAM FAEK very helpful and professional, he remembered about a points issue from over a month ago and sorted it the moment I checked in. Executive rooms are great, so spoilt for choice at breakfast and ideal location...... CHEERS SAM 👍🏻

The friendliest, most helpful and welcoming person. Throughout my stay at the hotel she gave me the best service, I didn't have to wait long for my food and always made sure we had what we wanted. Thank you Paula Pinte :)

I would just like to say im very happy with the great constistant service Paula Pinte, has given me at the restaurant. Always on time and checks up if im doing okay, great service Paula keep up the friendly customer service.

I have arrived at the hotel late Friday as I was driving from Bournemouth and I have to say that I have received a great service And I was offered the type of room I requested from and the best quality of service which is above expectation. I keep coming to the Holiday inn London West be a west because of the high quality of service provided. Thank you Rasha & Amir

4 Portal Way London England

Hotel highlights

  • Free WiFi in rooms and public areas
  • Onsite dining
  • Fitness center
  • Rooftop terrace

Located in Acton, Holiday Inn London - West is within a few miles (5 km) of popular sights such as Westfield London Shopping Centre and Hammersmith Apollo. This 225-room, 4-star hotel has a restaurant along with conveniences like free in-room WiFi and a fitness center. Near the airport, it's also near Wembley Stadium and SSE Arena, Wembley.


In addition to a restaurant that serves breakfast, lunch, and dinner, there's also a bar. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 10 AM.


All of Holiday Inn London - West's 225 soundproofed rooms provide coffee makers, free newspapers, and phones. Flat-screen TVs come with digital channels and pay movies, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer free toiletries. Other standard amenities include ironing boards and desks.

Property features

Guests staying at Holiday Inn London - West enjoy a fitness center, a rooftop terrace, and free WiFi in public areas. Self parking is offered for GBP 15 per night. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, luggage storage, and securing valuables. Additional amenities include 7 meeting rooms, conference space, and a 24-hour business center.

Room options

Executive Room, 1 Double Bed, Non Smoking

Full 1 | Sleeps 2

Room, 1 Double Bed with Sofa bed, Non Smoking

Full 1 | Sleeps 4

Room, 1 Double Bed

Full 1 | Sleeps 2

Room, 1 Double Bed, Accessible (Roll-In Shower)

Full 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

76% of guests recommend this hotel

Total of 665 reviews