- Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t Go. Worst treatment in Wenatchee.
We book and paid through hotel.com app and when we got there after calling to make sure our suite would have a jacuzzi tub, it did not. I then asked if we could be switch because it was the same price and she told us no because we pre paid with the hotel.com app. I then asked if I could just buy the suite with the jacuzzi tub because that what we wanted and got excited about. She told me no, that they had no suite with jacuzzis left for the night. Disappointed and Mickey telling them so we went upstairs to the room. While upstairs I decide to check the hotel.com app for the suite we actually wanted and were told we couldn’t get. I find the suite and it’s available. I have my husband call the front desk (roughly 20 minutes after check in) and have him confirm that there is in fact a jacuzzi suite left and not only one but two. At this point we’re not happy and we just want the tub and to relax. We decide to buy a SECOND room for the night because they will not help us switch. The blow dryer would not work in the first room unless you held it with one hand and held the button in with the other?? There was first coke and water left in the fridge so the maids didn’t check after the last check out. They judged us by my husbands appearance and were very rude even after paying for TWO rooms totaling $260+ will never stay at this hotel again. l