Clean and convenient from LHR.
The hotel has no elevator!!!!
I asked to see if there is a microwave and she just flat out said that the whole big hotel property has NO microwave. I spent 50 pounds on food to just heat up and eat with my family. I had to throw out and ate junk food at McDonalds. There is not many options around and I knew that. That's why I brought my own ready to eat meal, but I just had to heat them up. Also, my adaptor isn't working and I need it for my work laptop. They just flat out saying that they had none for me to borrow for a couple of hours. They wanted me to buy a new one for 15 pounds. It's noisy in the hallway. I can hear the door slams all night. I guess it's an older property.
I love the Pods from Airport to Hotel & vise versa- There was a lady with dark hair in reception who was super nice to my mother & myself- the cleaning staff also very nice- no problems with our room- only about 7-10 minutes to Airport Terminal 5 Will definitely stay here again!
Great for an overnight stay to catch our plane the next day. Pods were a convenient and fun experience getting from Terminal 5 to the hotel and back.
I strongly recommend picking another hotel and Heathrow - there are plenty of options at a similar price point. The hotel is very dififcult to reach, you have to go to T5 and then take a POD to a parking lot. To top it all, the hotel has installed a locked gate between the POD station and the hotel itself and charges you 7 pounds each time you go in or out. Needless to say, everything else also costs extra. The property itself could really do with updating, the common areas and rooms are in a poor condition (loose tiles in bathroom, drawers that do not open, etc.). And no elevator. Cleanliness so-so. About the only nice thing is the view of the runways from the breakfast room, but that hardly makes up for the rest.
Refurbishment needed.
This hotel is a dump! It’s smelly, and there are stains on the carpet throughout. There’s no elevator, the furniture looks like it was bought at a flea market 50!years ago! Breakfast is not included in the rate, and they charge for using the shuttle pod to and from the airport. Also, the shuttle pod does not work 24/7. The rooms have no USB charging, and no refrigerator, and the refrigerator in the lobby only has warm drinks! While I paid to stay at this hotel, I wouldn’t go back even if it were free!
I have stayed here before. The property is older but the rooms and staff are nice. Could use a facelift but overall a convenient place to stay.
Very helping staff .
The Breakfast is really good. and easy to get if you use a bus. They had "Pods" unfortunately they were closed because of covid. The service was really good, very friendly and helpful, nice beds and great view.
While the place was quite clean, the staff were unfriendly and not welcoming. They were not accommodating and customers seemed an inconvenience to them. The restaurant’s food was unappetizing and expensive for what they served.
I was disappointed that there was no USB port for charging my phone in the room. As a traveler from USA, I did not find something that I could allow for phone charging. Glad I brought a portable supply source. One can hardly travel without accessing the internet to check for messages, etc. The phone needs charging whenever possible. I wanted to take advantage of the restaurant but to assure the 3 hour in advance at airport, I had to not take advantage of that amenity. It would have been helpful to have times posted on the website for the amount of time the Hoppa Bus took to get to each of the terminals. Had to call to get the information and then it was stated to be 45 minutes to Terminal 3 rather than the 20 minutes it actually took. You can take a different bus from the airport to this site, but I was dropped off in a dark parking lot in the rain. The gate was opened for me, but in the cold rainy night, expected a lighted welcoming access gate (it was not the front entrance I was dropped off at) Thankfully did get in and didn't have to walk all the way around the property to get in the front. Better lighting and information would have been appreciated in advance.
Will not stop again. Pod not working,I can understand but driver of replacement bus tried to be funny and when I asked if he was replacement Pod he said; "no I am a bus driver !!!" He was really awkward and kept trying to say he could not really take me to hotel as I did not have a car ????
Breakfast. Terminal 5 Pods
Located in Heathrow Villages, Thistle London Heathrow Terminal 5 is within a 15-minute drive of popular attractions such as Windsor Castle and Pinewood Studios. This 3.5-star hotel has 266 rooms and welcomes guests with a restaurant, free in-room WiFi, and a conference center.
This hotel serves as home to a lobby lounge, along with a restaurant that specializes in British cuisine. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/cafe. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:00 AM.
38-inch flat-screen TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer hair dryers and free toiletries. Laptop-compatible safes, phones, and ironing boards are other standard amenities.
Thistle London Heathrow Terminal 5 features free WiFi in public areas, meeting rooms, and a conference center. Self parking is available for GBP 15 per night. The 24-hour front desk has multilingual staff ready to assist with tours/tickets and luggage storage. Additional amenities include a business center, coffee/tea in a common area, and a terrace.
Clean and convenient from LHR.
The hotel has no elevator!!!!
Thank you for your review, Unfortunately, the hotel does not have a lift and we apologise that you did not receive help with your luggage. We endeavour to provide assistance and allocate ground floor rooms for guests that request but apologies that this did not occur on your visit. We do hope to welcome you back to the hotel again in the future.
I asked to see if there is a microwave and she just flat out said that the whole big hotel property has NO microwave. I spent 50 pounds on food to just heat up and eat with my family. I had to throw out and ate junk food at McDonalds. There is not many options around and I knew that. That's why I brought my own ready to eat meal, but I just had to heat them up. Also, my adaptor isn't working and I need it for my work laptop. They just flat out saying that they had none for me to borrow for a couple of hours. They wanted me to buy a new one for 15 pounds. It's noisy in the hallway. I can hear the door slams all night. I guess it's an older property.
Thank you for taking the time to provide your feedback.We regret to hear that your stay did not meet your expectations. We want to ensure the health and safety of all our guests, which is why we are unable to heat up outside food on the premises.Regarding your request for a microwave, please note that our rooms, like many other modern hotels, are not equipped with this facility. In regards to the adaptor, we do have shop on-site where you can purchase any last-minute items you may need, such as a power adaptor.We appreciate your understanding and hope to have the opportunity to welcome you back in the future. If you have any further questions or concerns, please do not hesitate to contact us.
I love the Pods from Airport to Hotel & vise versa- There was a lady with dark hair in reception who was super nice to my mother & myself- the cleaning staff also very nice- no problems with our room- only about 7-10 minutes to Airport Terminal 5 Will definitely stay here again!
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay at Thistle London Heathrow T5 and found the location of the hotel convenient for easy transport to the airport via the Pod system. We do hope to welcome you back to the hotel again in the future.
Thank you for your review of Thistle London Heathrow T5. We do hope to welcome you back to the hotel again in the future.Kind regards.
Great for an overnight stay to catch our plane the next day. Pods were a convenient and fun experience getting from Terminal 5 to the hotel and back.
Thank you for your review of Thistle London Heathrow T5, we are glad to hear that you enjoyed your stay. We do hope to welcome you back to the hotel again in the future.Kind regards.
I strongly recommend picking another hotel and Heathrow - there are plenty of options at a similar price point. The hotel is very dififcult to reach, you have to go to T5 and then take a POD to a parking lot. To top it all, the hotel has installed a locked gate between the POD station and the hotel itself and charges you 7 pounds each time you go in or out. Needless to say, everything else also costs extra. The property itself could really do with updating, the common areas and rooms are in a poor condition (loose tiles in bathroom, drawers that do not open, etc.). And no elevator. Cleanliness so-so. About the only nice thing is the view of the runways from the breakfast room, but that hardly makes up for the rest.
Dear Jussi,Thank you for completing our survey. We are glad that you found the location convenient for easy transport to the airport via the Pod. The hotel has access to the POD as agreed by the Airport this access is chargeable and we have negotiated the lowest charge possible. The hotel pays 7.00 per person per journey to the operator, the facility is a huge advantage for the hotel as we are able to offer a quick direct connection. However we do not profit directly from the journey sales these are all collected on behalf of the operator. We are working hard to improve the standard of the rooms, facilities and service. We understand your hesitation to return to the hotel, however, we do hope to welcome you back again in the future to demonstrate a better experience. Kind regards,Guest relation team member
Refurbishment needed.
Thank you for your feedback. We treat all of our comments with the utmost seriousness and we will be investigating this matter accordingly.
This hotel is a dump! It’s smelly, and there are stains on the carpet throughout. There’s no elevator, the furniture looks like it was bought at a flea market 50!years ago! Breakfast is not included in the rate, and they charge for using the shuttle pod to and from the airport. Also, the shuttle pod does not work 24/7. The rooms have no USB charging, and no refrigerator, and the refrigerator in the lobby only has warm drinks! While I paid to stay at this hotel, I wouldn’t go back even if it were free!
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.
I have stayed here before. The property is older but the rooms and staff are nice. Could use a facelift but overall a convenient place to stay.
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.We always strive to deliver the best experience to our guests and I am pleased to know that you had an enjoyable stay with us. It is our guest's valued comments, based on their individual experience, that assist us in continually improving our service standards so thank you again for taking the time to provide us with feedback. We greatly look forward to welcoming you back in the not too distant future.
Thank you so much for your feedback regarding your recent stay with us at Thistle London Heathrow T5.